COVID-19 support
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer.
Talk to us about
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Reducing your repayments to the minimum regular amount
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Restructuring your loan
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Applying for a repayment deferral
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Applying for an interest-only loan
Restructure and reduce your payments
If your circumstances have changed and you can’t manage your regular repayments, we might be able to restructure your home loan and lower your minimum repayments.
Repayment deferral
A repayment deferral means you pay nothing at all on your home loan for an agreed amount of time. If you do this, you need to be aware that your loan will continue to be charged interest while you’re not making any repayments.
You should only consider applying for a repayment deferral as a last resort and only for as long as you need to get back on your financial feet.
Interest-only loan
With an interest-only loan, you only have to pay the interest on your loan. Your loan principal won’t go down, but it also won’t go up. Just paying the interest means your repayments will be lower, but you won’t be reducing your home loan balance.
Get in touch
The sooner you talk to us, the better, so start the conversation early.
To talk about restructuring your loan, applying for a repayment deferral or going interest-only, call our home loans team on 0800 000 654.
If you’re experiencing financial hardship, see our financial hardship page for more information or call 0800 222 224 to talk to our team.
Standard terms and conditions
Displayed interest rates are subject to change. Kiwibank’s lending criteria, terms and conditions, and fees apply.