Under COVID Level 2, all Wellington branches will be open normal business hours from Thursday 24 June to Sunday 27 June. See our latest branch updates for more information. We encourage you to bank through Internet Banking, the mobile app and Phone Banking. All other branches around the country will be open as usual.
If you’re going through a rough patch and are having trouble making your home loan repayments, talk to us about how we might be able to help.
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer.
Reducing your repayments to the minimum regular amount
Restructuring your loan
Applying for a repayment deferral
Applying for an interest-only loan
If your circumstances have changed and you can’t manage your regular repayments, we might be able to restructure your home loan and lower your minimum repayments.
A repayment deferral means you pay nothing at all on your home loan for an agreed amount of time. If you do this, you need to be aware that your loan will continue to be charged interest while you’re not making any repayments.
You should only consider applying for a repayment deferral as a last resort and only for as long as you need to get back on your financial feet.
With an interest-only loan, you only have to pay the interest on your loan. Your loan principal won’t go down, but it also won’t go up. Just paying the interest means your repayments will be lower, but you won’t be reducing your home loan balance.
The sooner you talk to us, the better, so start the conversation early.
To talk about restructuring your loan, applying for a repayment deferral or going interest-only, call our home loans team on 0800 000 654.
If you’re experiencing financial hardship call 0800 222 224 to talk to our financial hardship team.
Standard terms and conditions
Displayed interest rates are subject to change. Kiwibank’s lending criteria, terms and conditions, and fees apply.