Having trouble with your payments?

If you’re going through a rough patch and are having trouble making your home loan repayments, talk to us about how we might be able to help.

COVID-19 support

Staff with customers

Talk to us about

  • Reducing your repayments to the minimum regular amount

  • Restructuring your loan

  • Applying for a repayment deferral

  • Applying for an interest-only loan

Restructure and reduce your payments

If your circumstances have changed and you can’t manage your regular repayments, we might be able to restructure your home loan and lower your minimum repayments.

Repayment deferral

A repayment deferral means you pay nothing at all on your home loan for an agreed amount of time. If you do this, you need to be aware that your loan will continue to be charged interest while you’re not making any repayments.

You should only consider applying for a repayment deferral as a last resort and only for as long as you need to get back on your financial feet.

Interest-only loan

With an interest-only loan, you only have to pay the interest on your loan. Your loan principal won’t go down, but it also won’t go up. Just paying the interest means your repayments will be lower, but you won’t be reducing your home loan balance.

Get in touch

The sooner you talk to us, the better, so start the conversation early.

To talk about restructuring your loan, applying for a repayment deferral or going interest-only, call our home loans team on 0800 000 654.

If you’re experiencing financial hardship, see our financial hardship page for more information or call 0800 222 224 to talk to our team.