Diversity, equity & inclusion

Te Kahukura Kāpuia — The Multicoloured Collective

We pride ourselves on our inclusive culture, where everyone belongs and can thrive. We’ve created Te Kahukura Kāpuia as a symbol of the pride we have in our Rainbow Community.

Kahukura references ‘multicoloured’ and Kāpuia references ‘to gather or unite as one’. Kahukura Kāpuia uses the harakeke flax of our brand to weave the eleven colours of Pride with our own Kiwibank green to symbolise our strength and connectedness, our united view of inclusiveness, and our pride in our people.

This is a symbol of who we are. This is a place where we all belong. This is Kiwibank.

Independent accreditations

Living Wage Employer

We're proud to have been accredited as a Living Wage Employer. This means Kiwibank employees as well as workers like cleaners, security guards and maintenance people, who work for Kiwibank through contractors and other suppliers, will be paid no less than the living wage.

The living wage is the hourly rate someone needs to be able to afford the necessities of life, live with dignity and actively participate in their community. It takes into account basic expenses, such as food, transportation, housing and childcare and is calculated each year by the New Zealand Family Centre Social Policy Unit.

For more information, visit livingwage.org.nz.

Transparency of our pay gaps

We’re continuously working to improve pay equity and transparency. We’re open and transparent around the gaps that exist so we can move to closing them sooner.

We regularly look closely at salaries for people performing the same role to ensure it's fair, and based on experience, skill and overall contribution to Kiwibank, regardless of gender identity or ethnicity. This is an ongoing focus with checkpoints during salary reviews and an annual Board report on pay equity.

Gender pay gap

Kiwibank is proud of the progress we’re making to bring more diversity into parts of our business that have traditionally had gender imbalance, and we openly recognise that there's much more to do in this space.

Our areas of focus include a commitment to continuing to grow representation of women and gender diversity in our more senior roles and growing the gender balance and ethnic representation throughout the organisation so we're reflective of the communities we serve.

Overall median pay at Kiwibank is much higher for men than women, largely due to the greater number of men in senior roles and the much larger proportion of women in our frontline and support roles. When we compare pay differentials for similar roles on a gender basis, any gaps are much smaller, and show very comparable levels of pay equity across the bank.

Ethnicity pay gap

We report ethnicity pay gaps across five ethnic groups using the Public Service Commission’s reporting guidelines. Our results reflect how different ethnic groups are represented across Kiwibank’s salary bands, with some groups more concentrated in lower bands and others more represented in higher bands.

Reducing these gaps means continuing to build more balanced representation across all levels of the organisation. While overall ethnicity pay gaps remain, our analysis shows that employees doing the same role are paid equitably relative to their peers, regardless of ethnicity, with any differences in pay reflecting factors such as experience and performance.

Building our understanding of pay equity

As our data improves and we have more information available, we’ll continue to build our understanding of pay equity across our communities, including our Disabled and Rainbow Communities, and consider opportunities to measure and report on potential pay gaps over time.

For more information about our representation and pay gaps, read our 2026 Sustainability Report.

Got questions? Get in touch with our team by emailing us at inclusion@kiwibank.co.nz