Recruitment journey

We're here to guide you through your recruitment journey with us. Learn more about what this looks like below, our teams will support you every step of the way.
Two kiwibankers working together

What to expect

  1. 1


    • You can apply for any of our current vacancies by clicking on the job you're interested in. Remember, you don't need to meet all the criteria to apply.
    • If you have any questions or special requirements as you complete your application, please mention this in your application and one of us will contact you.
    • Once you've submitted your application, you'll receive a confirmation email.
    • We'll then be in touch via email or phone about the next stage of your application.

    Helpful tip

    We encourage you to share as much as possible about yourself in your application. This may include your LinkedIn, video application, CV and/or cover letter.

  2. 2


    • If we proceed with your application, the second stage of the journey is some form of interview(s). This is a two-way conversation and a chance for us to get to know each other.
    • Interviews can be over the phone, over video (Microsoft Teams) or in person.
    • Your Recruitment Business Partner will give you all the information you need so you know what type of interview you're having and how to prepare.
    • We usually use behavioural based questions in our interviews and we will explain how to prepare for these when we set up your interview.
    • Sometimes we have virtual assessment centres, psychometric testing, technical testing and role plays as part of the recruitment journey. Your Recruitment Business Partner will give you all the information you need about these when these are set up.

    Helpful tips

    When preparing and thinking about your interview(s) we recommend you:

    • Be familiar with the position description for the role you've applied for.
    • Be prepared to make a great impression.
    • Be on time and make sure you've responded to the invitation.
    • Be prepared with the technology if appropriate – dial into the Microsoft Teams meeting 10 minutes before your interview.
    • Be prepared with how to conduct yourself in the interview – practice potential questions and answers.
    • Be positive and friendly, and be ready to have some fun.
    • Be ready with your own questions.
  3. 3


    • If you're successful, the final stage in our journey is the checking stage. We'll ask you for two references, ideally from former employers.
    • We'll also ask for your permission to undertake a Ministry of Justice criminal record check and a credit check.
    • Other background checks may be requested for some roles.

    Helpful tip

    We encourage you to let your referees know that they'll be contacted about giving a reference before you provide their details. It’s also helpful to let them know some information about the job you're applying for.

  4. 4


    • After your successful checks, we'll offer you the job verbally via a phone call.
    • You'll then receive your paperwork electronically for you to e-sign.

    Helpful tip

    We encourage you to contact your Recruitment Business Partner or your Hiring Manager if you have any questions about your offer.

  5. 5


    • Before you start with us, you'll have access to our onboarding portal with useful information about Kiwibank. You'll also be able to complete your new employee forms (bank account, KiwiSaver etc).
    • You'll be a part of the 12-month Kiwibank Induction Programme to ensure you learn everything you need to know about life at Kiwibank.

    Helpful tip

    We acknowledge that starting a new job can be a busy time, so if you can, try and have a break before starting your new role with us.

Have a question about recruitment at Kiwibank?

Get in touch with our friendly team by sending an email to