We’re living through unprecedented times. If you've been financially impacted by COVID-19, see what support we have in place for you. Alternatively check out our COVID-19 page for regular updates including how and where to bank.
COVID-19 updates
We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
We will get through this together
COVID-19 support
Personal customers
We have a range of initiatives as part of our Kiwibank COVID-19 Relief and Resilience programme to try and support you through these difficult times.
Business customers
We have a Kiwibank COVID-19 Relief and Resilience programme for our business customers as well as information on how to apply for the Government's Business Finance Guarantee Scheme loan.
Ways to bank online
We have guides to help you bank from home, including how to reset your internet banking password or mobile app PIN, updating your personal details or making online payments
We need your help to support Kiwi businesses
We’re supporting Kiwi businesses as they switch back on. You can help too, by buying and backing local.
Ask Kiwibank Anything - questions answered
Mentemia mental wellbeing app
Looking after your mental health is so important in times like this, so we’re proud to partner with Sir John Kirwan and Mentemia to offer a free app to help support your mental wellbeing.
Current rates & specials
Interest rates are subject to change.
Getting you into your first home
First home buyers guide
Whether you're ready right now or it's a little while away, we're here to help you on your home loan journey. We've got tools, guides and the right people to support you along the way.
Tips and tools to help you manage your money
Notices & disclosures
Public notices
We've made changes to our contactless PIN thresholds, signature process for legal documentation and saving accounts interest rates.
Disclosure statement
Download Kiwibank's Disclosure statement or pick up a copy at your nearest Kiwibank.
Investor centre
Find the latest investor news and financial updates.