We’re living through unprecedented times. If you've been financially impacted by COVID-19, see what support we have in place for you. Alternatively check out our COVID-19 page for regular updates including how and where to bank.
COVID-19 updates
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
01/04/20 2.30pm
We will get through this together
Ask Kiwibank Anything
Home loans
What if I can't pay my mortgage?
Business banking
What are you offering business customers?
General support
How can I get money out of my account?
General support
What support options are available?
KiwiSaver
Can I withdraw my KiwiSaver money?
Overdrafts
What overdraft options are available?
Interest rates are subject to change.
News and updates
Changes to the time Ministry of Social Development (MSD) payments are made
From 19 March 2020, MSD payments will be processed at 11pm, on the same day you're used to receiving them. Find out more
Do you have a Mastercard?
We’re changing our credit cards from Mastercard to Visa. This means you’ll be getting a new Visa credit card soon. Keep an eye out for more information from us.
Tax certificates for year ending 31 March 2020
If you've earned more than $50 interest in the last tax year, we'll be sending you a tax certificate in the post after 16 April 2020.
Kiwibank is now cheque-free
We no longer accept cheque deposits or provide bank cheques. We’ve put together guides and information if you need help setting up alternative ways of making or receiving payments.
Getting you into your first home
First home buyers guide
Whether you're ready right now or it's a little while away, we're here to help you on your home loan journey. We've got tools, guides and the right people to support you along the way.
