For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
Whether you're looking to share your account, experiencing financial hardship or loss of a loved one, we're here to help you with your accounts.
If you’re going through financial hardship we may be able to help you. Please don’t be afraid to talk to us – the sooner you do, the sooner we can work out what we can do to help.
There's a few ways you can authorise someone else to operate your bank accounts on your behalf. We call these account operating authority and power of attorney.
We know the last thing you want when a family member or friend has passed away is the worry of sorting out their financial affairs. We have a team dedicated to help you start sorting things out.
If you're struggling to stop using online gambling sites and mobile apps, we have an optional feature that'll attempt to block gambling transactions made on your card.
Call us on 0800 113 355 between 7am - 8pm, Monday to Friday and between 8am - 4:30pm on weekends. Or, pop into your nearest Kiwibank.