Browser requirements

Find out which browsers we support for internet banking.

Browser requirements

Kiwibank Internet Banking is optimised to run on:

  • Internet Explorer 10 or newer (IE 10+)
  • Firefox 38 or newer
  • Safari 7 or newer
  • Chrome 45 or newer

JavaScript and cookies must be enabled to use our internet banking. If JavaScript isn't activated, you’ll see a message when you try to log in. JavaScript is normally on by default in our supported browsers. If you see this error message, you can activate JavaScript.

How do I know which browser version I’m using?

To check which browser you’re using, open the browser and either click the ‘Help' link or ‘Settings' icon, then select the ‘About’ browser option (e.g. ‘About Internet Explorer’ or ‘About Google Chrome’).

What if I don’t use the supported browsers?

Although we only support the browsers listed above, many other unsupported browsers will still work but aren’t fully tested, so certain parts of the site may not work perfectly or may not be secure. If you’re having technical issues and you’re not on a supported browser, we recommend you download one of these browsers:

Please note: Microsoft no longer supports older operating systems such as Windows XP, Windows 2000, Windows 98, and Windows Me. Systems that aren’t supported aren’t kept up-to-date with the latest security updates, so they may not be secure. If you’re using a Microsoft operating system older than Windows XP, it’s possible that you won't be able to install our supported browsers.

Why don't we support other browsers?

We support browsers that meet or exceed a 5% threshold.