Join Kiwibank

If you’d rather have one of our banking specialists give you a hand, you can give us a call on 0800 523 523 to either book an appointment at your nearest Kiwibank or start the process over the phone.

Joining in branch is the easiest option for you

Here’s how:

• Give us a call on 0800 523 523 to make an appointment at your nearest Kiwibank. Since you’re opening an account for two people, we need to see both of you in branch.
• We’ll need to verify your identity and address. Please bring some ID and proof of address to your appointment.
• Once you've been verified we can give you a Visa Debit or EFTPOS card. If you've ordered a personalised card, or if you've been verified at a selected service branch, we'll send your card to you in the post following your visit.

You can also join over the phone

Here’s how:

• Give us a call on 0800 523 523 to start the process over the phone. Since you're opening an account for two people, we'll need to speak with both of you.
• If you don’t have an account with us yet, and you don’t already have a RealMe verified identity, we’ll need to verify your identity and address. Just pop into a branch with some ID and proof of address.
• Once you've been verified we can give you a Visa Debit or EFTPOS card. If you've ordered a personalised card, or if you've been verified at a selected service branch, we'll send your card to you in the post following your visit.

Joining in branch is the easiest option for kids under 13

Here’s how:

• Give us a call on 0800 523 523 to make an appointment at your nearest Kiwibank. Since your child’s account will be linked to yours, we’ll need to set up profiles for both of you (unless you already have an account with us).
• We’ll need to verify you and your child's identity, address, and that you are the child’s parent or legal guardian. Please bring some ID, proof of address, and proof of your relationship, such as an original birth certificate, court order or letter from Oranga Tamariki - Ministry for Children to your appointment.
• Once we’ve set up your child’s account, their card and account access will depend on their age.

You can also help them join over the phone

Here’s how:

• Give us a call on 0800 523 523 to chat about your child’s account requirements and set up their customer profile. Since your child’s account will be linked to yours, we’ll need to set up accounts for both of you (unless you already have one).
• Once we’ve set up their profile, we’ll email you a form to complete on your child’s behalf. Send back the completed form with proof of your relationship, such as an original birth certificate, court order or letter from Oranga Tamariki - Ministry for Children.
• We’ll need to verify you and your child's identity and address. Please bring some ID and proof of address to your nearest Kiwibank.
• Once we’ve set up your child’s account, their card and account access will depend on their age.

Once we've set up your accounts, we can give you an EFTPOS card, and you can open other accounts. If you are 15 or over we can also set you up with a Visa Debit Card.

Have a business or starting a business?

Whether you're starting a business, a non-profit organisation, looking at new opportunities, or you’re after detailed advice, we’ve got the right people in the right places to help you with your business ambitions.

Some of our services don't require you to open an account with us first.