Switch my banking to Kiwibank

Move your banking to Kiwibank. Whether you'd like to manage the move yourself or you'd like us to help with the process, here's how to get started.

To switch your banking to Kiwibank, start by joining us. After you've joined, you can choose how you'd like to move your banking across.

To switch your business banking, visit our business banking switch to Kiwibank page.

Switch myself Help me switch

Switch myself

  1. 1

    Access your accounts online

    1. Have your access number ready. You'll find it in your Welcome to Kiwibank email.
    2. Download the Kiwibank mobile app onto your smartphone by visiting Google Play store or Apple App store.
    3. Set up or register for internet banking.
  2. 2

    Start using your account

    1. Transfer some money from your previous bank to your Kiwibank Free Up account.
    2. Leave enough money in your previous bank account to cover any payments that may come out while you're switching.
    3. Order a Visa Debit card through the mobile app. You can add it to your mobile wallet and start using it before the physical card arrives.
  3. 3

    Switch your income

    1. Share your new Kiwibank account number with your employer, MSD or IRD.
    2. If you need to provide formal confirmation of your Kiwibank account number:
      1. Check whether a screenshot of your account number in the mobile app or internet banking covers what you need.
      2. Or contact us and we can email or post a formal letter to you.
    3. Confirm when future payments will start arriving in your Kiwibank account.
  4. 4

    Switch your payments

    Make a list of the payments you'd like to move to Kiwibank.

    1. Set up any automatic payments in the Kiwibank mobile app or internet banking.
    2. Add anyone you pay regularly as a payee in the Kiwibank mobile app or internet banking.
    3. Contact businesses directly to update any direct debits with your new Kiwibank account details.
    4. Update any recurring card payments, subscriptions and other places where your card details are saved with your new card details.
    5. Cancel subscriptions you no longer use.

    Note: It can take a few days for businesses to update their records, so consider leaving enough money in your previous account until you're confident payments have successfully moved across.

Need a hand?

If you'd prefer us to help with moving your payments, follow the steps in the 'Help me switch' tab to get started.

Help me switch

We can help move your direct debits, automatic payments and saved payees to Kiwibank, and help close accounts with your previous bank. When you submit your request, let us know what you'd like help with.

Request to switch in internet banking

  1. 1 / 5

    Start the switch

    1. Log in to internet banking.
    2. Click 'Settings' at the top of the screen.
    3. Under 'Services' click 'easyswitch'.
  2. 2 / 5

    Switch your payments

    If you'd like to switch any payments over you'll need to:

    1. Click 'Yes' under the question 'Would you like to switch any payments from your other bank accounts?'.
    2. If you'd like to change the switch date click on the date. The minimum time required to complete a switch is 17 business days. This is automatically populated.
    3. Enter the bank account number you'd like to switch any payments from.
    4. Confirm how many signatories are on that account.
    5. Enter the account owner name/s.
    6. Tick or untick the boxes next to 'Payment types to switch'.
    7. Select if you'd like to close the account.
    8. Select the new account you'd like your payments to come from.
    9. If you'd like to switch over another account, click 'Add another account to be switched', and follow the same steps.

    Note: We can do the heavy lifting and help move many of your regular payments. However, you'll still need to update the following yourself:

    • Recurring card payments and saved card details linked to your debit or credit card.
  3. 3 / 5

    Switch your income

    If you'd like your income, MSD or IRD to be paid into your Kiwibank account, you'll need to:

    1. Click 'Yes' under the question 'Would you like your income to be paid into a Kiwibank account?'.
    2. Select the account you'd like your income to be paid into.
    3. Choose the direct credit letter type from the list, then fill in the applicable details.
    4. Check your email address is correct.
    5. Click 'Next page'.

    Note: You’ll receive your direct credit letters via email as PDF attachments. Please send these letters to your employer, MSD or IRD so they can update your payment details accordingly.

  4. 4 / 5

    Confirm the details

    1. Confirm the details are correct.
    2. Read Kiwibank's Privacy Notice and tick the box once you agree to it.
    3. Read Kiwibank's General Terms and Conditions and tick the box once you agree to it.
    4. Click 'Begin switching process'.
  5. 5 / 5

    Sign & return your forms

    1. Print and sign the transfer form.
      1. If you have more than one signatory, each signatory will need to sign the form.
    2. If applicable, print and sign the direct credit letter/s.
    3. Return the transfer form to us by either:
      1. Scanning and emailing to kiwibankswitching@kiwibank.co.nz.
      2. Posting to
        Kiwibank Switching Team,
        Kiwibank Limited,
        Freepost 161688,
        Private Bag 39888,
        Wellington 6332.

Request to switch in person

If you'd prefer to start the switching process in person you can:

Prefer to manage the switch yourself?

Follow the steps in the 'Switch myself' tab to get started.

Understanding your payment types

Direct debits

A direct debit gives an organisation or business permission to automatically take money from your account. The amount and payment date can vary.

How to update direct debits

Contact the business directly and provide your new Kiwibank account details. Learn more about direct debits.

Automatic payments

These are recurring payments made directly from your bank account to a person or business. When setting them up you choose the amount, payment date and frequency. You can make changes at any time.

How to update automatic payments

Create a new automatic payment in the Kiwibank mobile app or internet banking. Remember to cancel the original payment with your previous bank.

Card payments

These are payments where you've given a business permission to charge your debit or credit card, such as for subscriptions or ongoing services.

How to update recurring card payments

Log in to your account with the relevant provider and update your payment method with your new card details. If you need help, contact the provider directly.

Learn how to...

Accounts

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Online banking

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Accounts

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