Seeing something different when you log in to internet banking?
We're introducing app notifications and one-time codes sent by text as new ways to verify it's you.
How authentication works
To verify it's you, we may use:
- Something you know — like a password or security code
- Something you have — like your phone for SMS one-time codes or app notifications.
- Something unique to you — like your fingerprint or face
Using more than one way to verify your identity is called multi-factor authentication (MFA). It makes it harder for anyone else to access your account.
Ways to authenticate your online banking
Enter a one-time code
Enter a code sent by SMS to your verified mobile number.
Enable biometric login
Use your fingerprint or face to confirm it's you when logging into the mobile app.
Approve in the app
Approve login and actions using a notification sent to the mobile app.
Use your security code
Use a security code to verify it's you when logging into the mobile app.
Use KeepSafe
Answer security questions you've previously set up in Internet Banking.
Use Phone ID
Verify your identity when calling Kiwibank using your access number and Phone ID PIN.
Keep your banking secure
We'll only send a notification or one-time code when you need to verify it's you.
If you receive one you weren't expecting, don't approve it and contact us immediately.