Upcoming changes
Changes to our Credit Card Travel Insurance Policy Wording - 1 July 2025
We’re updating the Credit Card Travel Insurance Policy Wording that comes with our Platinum Visa and Air New Zealand Airpoints™ Platinum Visa cards.
Which policy applies to you?
If you activate your cover before 1 July 2025, the current Credit Card Travel Insurance Policy Wording will apply — even if you travel after that date.
If you activate your cover from 1 July 2025, the new Credit Card Travel Insurance Policy Wording will apply.
Key changes:
Simple policy activation
Your travel insurance now activates when you:
- Spend $500 or more on eligible prepaid international travel (or $250 for domestic travel) using your insured card; and
- Make the purchase within 12 months before your trip starts.
Eligible prepaid travel includes flights, accommodation, tours, and other bookings made before you go. Cover won’t activate if you book more than 12 months in advance, even if you meet the spending amount.
New domestic travel benefits
If you're heading somewhere within New Zealand, your travel insurance now includes:
- Cover for cancellations
- Cover for travel delays.
These benefits have activation and eligibility criteria – so check the new policy wording for details.
Updated definition of pre-existing medical conditions
The way we define pre-existing medical conditions has changed in the new policy. Pre-existing medical conditions remain excluded from cover unless you apply for and are approved for additional cover before your trip begins. Some conditions can never be covered — for example, if you're awaiting surgery or ongoing investigations.
We recommend reviewing the new definition in the new Policy Wording to understand what may be considered pre-existing under the updated policy.
Cover for travellers aged 75 years and over
If you're aged 75 years or over at the start of your journey, medical cover and certain cancellation or disruption claims linked to your health aren’t automatically included. This applies to both international and domestic travel.
You can still apply for this cover by completing a medical assessment. If approved, a premium may apply, and cover only begins once you’ve paid and received written confirmation.
If you don’t have medical cover in place, those travelling with you may also not be covered for claims linked to your medical condition(s).
Travellers aged 80 years or over
If you're aged 80 years or over, you’ll now be eligible for non-medical benefits. These include:
- Trip cancellation or disruption (not related to medical conditions)
- Baggage, money and documents
- Rental vehicle excess
- Personal liability
- Life benefits
Overseas rental vehicle excess
Cover has increased from $2,000 to $6,000.
This cover applies to vehicles such as cars, campervans, SUVs and people movers as long as they’re hired from a licensed rental agency and you follow the terms of your rental agreement.
This cover doesn’t apply to vehicles rented in New Zealand.
Cover limits now apply per policy, not per person
We’ve updated how benefit limits work. The maximum amount you can claim - as shown in the schedule of benefits - now applies once per period of insurance, not per traveller.
For example, the $5,000 limit for trip cancellation applies to the whole journey, whether you're travelling alone or with your family.
We recommend checking the schedule of benefits to make sure the cover limits meet your needs - especially if you're travelling as a couple or a family.
Important to know
This is a summary of key changes only and it doesn’t replace the Policy Wording. Important terms, conditions, activation and eligibility criteria, limits, sub-limits, and exclusions apply.
These are set out in the relevant policy wordings:
- Credit Card Travel Insurance Policy Wording – for cover activated before 1 July 2025
- Credit Card Travel Insurance Policy Wording – for cover activated from 1 July 2025.
If you’re unsure about any coverage or how limits will apply, please contact Allianz Partners on 0800 876 541 Monday - Friday, 8.30am - 5pm NZST.
Kiwibank Credit Card Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners, Level 3, 1 Byron Avenue, Takapuna, Auckland 0622 and underwritten by Tower Limited.
Date effective: 1 July 2025
Date published: 16 June 2025
Changes to our Business Banking Fees and Limits - 1 July 2025
We're making some changes to our Business Banking Fees and Limits.
Summary of changes:
We're changing our fees relating to bank guarantees and performance bonds:
| Empty header |
Establishment fee |
Ongoing fee |
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|---|---|---|---|---|
| Empty header |
Previous |
New |
Previous |
New |
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Bank guarantee |
1% p.a.* Minimum fee $25. |
$250 if using Kiwibank’s standard template. $350 if using non-Kiwikank’s standard template. |
1% p.a.* Charged quarterly. Minimum fee $25 per quarter. |
2% p.a.* Charged quarterly. Minimum fee $62.50 per quarter. |
|
Performance bond |
1% p.a.* Minimum fee $25. |
$250 if using Kiwibank’s standard template. $350 if using non-Kiwikank’s standard template. |
1% p.a.* Minimum fee $25 per quarter. |
1% p.a.* Minimum fee $62.50 per quarter. |
*Of the value of the bank guarantee or performance bond.
Download a copy of the updated Business Banking Fees and Limits effective from 1 July 2025.
Date effective: 1 July 2025
Date published: 10 June 2025
Previous public notices
For previous public notices, see our archived public notices.