Public notices

Information about upcoming or recent changes to Kiwibank accounts and services.

Changes to our phone banking fees

To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. These are currently:

  • $5 per call to a customer service representative, or
  • $0.50 per call to the automated phone banking system.

This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020. Other fees in our Personal Banking fees and limits brochure (PDF 160.9 KB) and Business Banking fees and limits brochure (PDF 117.3 KB) will apply.

Changes to the time MSD payments will be received into accounts

Kiwibank customers receiving payments from the Ministry of Social Development (MSD) will now receive them at the same time, every time from 19 March 2020. MSD Payments include (but aren't limited to); benefits, NZ Super/Veteran’s Pension, StudyLink and Youth payments.

Currently payments can arrive at varying times throughout the day, with the majority being processed during the evening before the official Ministry due date. From Thursday 19 March 2020, customers MSD payments will be processed at 11pm on the same day they are used to receiving them, provided we've received them, giving customers more certainty and control over their finances.

Read more about the changes

Changes to our cheque services

From 31 March 2020, we’ll no longer provide cheque services, including domestic currency cheques and NZD drafts. Cheque facilities that are still open will be closed and any cheques presented for payment on those accounts won’t be paid after this date.

We’ve updated our General Terms and Conditions to reflect these changes. Download a copy of the new General Terms and Condtions (PDF 200.5 KB) effective from 31 March 2020.

For a full list of frequently asked questions about the changes to cheque services, visit our frequently asked questions page.

Changes to our cheque services – Term Deposit Funding

From 29 February 2020, Kiwibank will longer process personal or bank cheques. This means that, if you want to deposit funds into any of the Term Deposit Investments listed below, or have funds paid by Kiwibank to you out of your investments, the funds can't be transferred using a cheque. Instead, the funds will be paid from, or into, a bank account.

From 28 February 2020, the following Terms and Conditions are changing to remove any reference to cheques:

  • Kiwibank Term Deposit
  • Kiwibank PIE Term Deposit Fund
  • Kiwibank PIE Online Call Fund
  • Kiwibank Notice Saver
  • Investment Terms and Conditions

Download a copy of the new Kiwibank PIE Term Deposit Fund Terms and Conditions (PDF 92.4 KB), Kiwibank PIE Online Call Fund Terms and Conditions (PDF 87.1 KB), and Kiwibank Investment Terms and Conditions (PDF 1.3 MB) effective 29 Feb 2020.

Changes to Loaded™ for Travel

From 2 March 2020, Loaded for Travel customers will no longer be able to load funds onto their Loaded for Travel card.

  • 1 June 2020 is the last day you can use the Loaded for Travel card. You’ll still be able to use your card up until 2 June 2020, so carry on using it on your travels, online shopping or in-store.
  • From 2 June 2020, all Loaded for Travel cards will be cancelled.

For more information about these changes visit loadedfortravel.co.nz.

Changes to home loan fees

We've made changes to some of our home loan fees. These changes were effective from 9 December 2019.

The changes have been summarised below. For full descriptions of when each fee is applicable, download an updated copy of our Personal Banking fees and limits brochure (PDF 160.9 KB).

Home loan fees removed

Fee type

Old fee

New fee

Settlement statement fee

$15

Removed

Home loan fees changed

Fee type

Old fee

New fee

Demand fee – default

$12

$25

Discharge of security fee – full discharge*

$30

$35

Loan restructure fee – complex request*

$135

$60

Lump sum repayment administration fee

$40

$10

Top up fee

$185

$120

*Full descriptions of when each fee is applicable can be found at kiwibank.co.nz/fees.

Changes to savings and investments interest rates

We've made interest rate changes to some of our savings and investments products. The new rates were effective from 2 December 2019.

You can manage your savings and investment accounts through your internet banking or mobile app.

Notice Saver

Minimum investment $2,000. The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment.

Notice period

Current rate

Rate from 2 December 2019*

32 days

1.70% p.a.

1.60% p.a.

90 days

2.70% p.a.

No change

*No changes to the $0 - $1,999.99 tier.

Front Runner

No transaction fees or monthly account management fees if you have a minimum balance of $4,000 across your Front Runner accounts (a $15 monthly fee applies if balance drops below $4,000).

Balance

Current rate

Rate from 2 December 2019

$0 - $3,999

0.00% p.a.

No change

$4,000 - $99,999

0.10% p.a.

No change

$100,000+

1.20% p.a.

1.00% p.a.

Business Performer and NPO Performance Call

No account management fees. Free transfers to your other Kiwibank accounts (excluding credit cards).

Balance

Current rate

Rate from 2 December 2019

$0 - $4,999

0.00% p.a.

No change

$5,000 - $99,999

0.10% p.a.

No change

$100,000+

1.20% p.a.

1.00% p.a.

Changes to home loan fees

We're making changes to some of our home loan fees. These changes are effective from 9 December 2019.

The changes have been summarised below. For full descriptions of when each fee is applicable, download an updated copy of our Personal Banking fees and limits brochure (PDF 160.9 KB).

Home loan fees being removed

Fee type

Old fee

New fee

Settlement statement fee

$15

Removed

Home loan fees being changed

Fee type

Old fee

New fee

Demand fee – default

$12

$25

Discharge of security fee – full discharge*

$30

$35

Loan restructure fee – complex request*

$135

$60

Lump sum repayment administration fee

$40

$10

Top up fee

$185

$120

*Full descriptions of when each fee is applicable can be found at kiwibank.co.nz/fees

Changes to our cheque services

  • From 1 October 2019, you won’t be able to order any new cheque books or any new personalised deposit books for any Kiwibank accounts.
  • From 29 February 2020:
    • you won’t be able to deposit a cheque (whether issued by Kiwibank or any other bank) into any Kiwibank account, and
    • you won’t be able to cash a cheque, and
    • you won’t be able to purchase a bank cheque.
  • Any Kiwibank bank cheques dated on or before 28 February 2020 will still be paid (subject to the usual checks).
  • On 31 March 2020, all cheque facilities remaining open will be closed and cheques presented for payment on those accounts will not be paid.

Note: You'll need to be using alternative methods of payment by 28 February 2020.

We’ve updated our General Terms and Conditions to reflect these changes. Download a copy of the new General Terms and Conditions (PDF 196.5 KB) effective from 30 September 2019. For a full list of frequently asked questions about the changes to cheque services, visit our frequently asked questions page.

Other changes

Overseas money services - 19 November 2019

Effective from 19 November 2019, Kiwibank stopped offering the Western Union® money transfer services.

To find your closest Western Union agent, you can visit westernunion.com. You can also send money online via westernunion.co.nz or via the Western Union ® mobile app.

Foreign cash services and fees - 1 November 2019

We’ve made changes to foreign cash that came into effect on Friday, 1 November 2019.

From this date, we no longer sell or purchase foreign cash through our branches or online. We've accordingly removed some of the fees that were associated with those services, specifically foreign cash (Kiwibank buys) and foreign cash (Kiwibank sells).

For any foreign cash requirements, you can visit travelex.co.nz.

Download the new Personal Banking fees and limits brochure (PDF 160.9 KB) and Business Banking fees and limits brochure (PDF 117.3 KB).

Savings and investments interest rates - 1 October 2019

We've made interest rate changes to some of our savings and investments products following changes in the market. The new rates were effective from 1 October 2019.

You can manage your savings and investment accounts through your internet banking or mobile app.

Online Call, PIE Online Call and Business Online Call

Online Call rewards you with bonus interest each calendar month when you: make no withdrawals or transfers; and have a minimum balance of $2,000 in your account at any time.

Balance

Base rate

Base rate from 1 October 2019

Bonus rate

Bonus rate from 1 October 2019

Total rate

Total rate from 1 October 2019

$0 - $1,999

0.00% p.a.

No change

0.00% p.a.

No change

0.00% p.a.

No change

$2,000+

0.35% p.a.

0.30% p.a.

1.00% p.a.

0.90% p.a.

1.35% p.a.

1.20% p.a.

Front Runner

No transaction fees or monthly account fees if you have a minimum balance of $4,000 across your Front Runner accounts (a $15 monthly fee applies if balance drops below $4,000).

Balance

Current rate

Rate from 1 October 2019

$0 - $3,999

0.00% p.a.

No change

$4,000 - $99,999

0.10% p.a.

No change

$100,000+

1.35% p.a.

1.20% p.a.

Business Performer and NPO Performance Call

No minimum balance, Free transfers to your other Kiwibank accounts (excluding credit cards). No monthly account fee.

Balance

Current rate

Rates from 1 October 2019

$0 - $4,999

0.00% p.a.

No change

$5,000 - $99,999

0.10% p.a.

No change

$100,000+

1.35% p.a.

1.20% p.a.

General Terms and Conditions - 30 September 2019

As well as updates reflecting the changes to our cheques service, we’ve also updated the General Terms and Conditions to provide increased clarity regarding the steps we’ll take if we receive a request for information from the police or any government agency. These changes were effective from 30 September 2019. Download a copy of the new General Terms and Conditions (PDF 196.5 KB).

Notice Saver interest rates - 12 August 2019

We've made changes to our Notice Saver interest rates following changes in the market. The new rates were effective from 12 August 2019. You can manage your savings and investment accounts through internet banking or the mobile app.

 

Current rates

Current rates

Rates from 12 August 2019*

Notice period

$0 - $1,999.99

$2,000+

$2,000+

32 days

0.00% p.a

2.10% p.a.

1.70% p.a.

90 days

0.00% p.a.

3.10% p.a.

2.70% p.a.

*No changes to the $0 - $1,999.99 tier.

Air New Zealand Airpoints™ Credit Card benefits - 1 August 2019

On 1 August 2019, the following changes were made to the Air New Zealand Lounge eVoucher benefit on the Airpoints Standard Mastercard/Visa and the Airpoints Platinum Mastercard/Visa.

Card Type

Current Lounge eVoucher benefit

New Lounge eVoucher benefit as of 1 August 2019

Airpoints Standard Mastercard / Visa

Two complimentary Air New Zealand Lounge eVouchers per year when you spend $20,000 on eligible purchases*.

Two complimentary Air New Zealand Lounge eVouchers per year when you spend $30,000 on eligible purchases*.

Airpoints Platinum Mastercard / Visa

Two complimentary Air New Zealand Lounge eVouchers each year for every $20,000 you spend on eligible purchases*.

Two complimentary Air New Zealand Lounge eVouchers each year for every $30,000 you spend on eligible purchases*. Maximum four eVouchers per year^.

*Eligible purchases do not include cash advances, balance transfers, the purchase of cash substitutes such as foreign currency, travellers cheques and gambling chips or business related expenditure.

^From 1 August 2019, two single use Air New Zealand Lounge eVouchers will be issued for every $30,000 spent in each 12-month period from the date the card was issued. The maximum number of Lounge eVouchers that can be earned in each 12-month period will be four (i.e. two pairs). If you have been credited two or more pairs of Lounge eVouchers prior to 1 August 2019, you will not be credited any additional Lounge eVouchers until the start of your next card anniversary date.