Public notices

Information about upcoming or recent changes to Kiwibank accounts and services.

Upcoming changes

Changes to overdraft terms and conditions

Effective from 15 February 2022

We're providing more clarity around the way we communicate and disclose information to you on your overdraft account.

Summary of changes:

  • We've updated the section on continuing disclosure statements to outline how we will send you information about your overdraft
  • We've updated the section on making payments and removed the option to make payments by mailing a cheque
  • We've removed the option to use your local New Zealand Postshop for any enquiry on your overdraft account.

Download the new version of the Overdraft Terms and Conditions (PDF 122.5 KB) effective 15 February 2022.

Date published: 25 January 2022

Changes to our Business Banking Fees and Limits brochure

Effective from 10 January 2022

We've updated the table of fees displayed in our Business Banking Fees and Limits brochure to clarify the debit international transaction fee. It now reads as follows:

ATMs, EFTPOS card and Visa Debit Card fees

ATM/EFTPOS card replacement fee

When you ask for a replacement ATM/EFTPOS card.

$15

Overseas ATM balance enquiry fee

When you use your ATM/EFTPOS card or Visa Debit Card to make an ATM balance enquiry at an overseas ATM.

$1 per balance enquiry.

Overseas ATM transaction decline fee

When you use your ATM/EFTPOS card or Visa Debit Card at an overseas ATM and the transaction declines.

$1 per declined transaction.

Overseas ATM cash withdrawal fee

When you use your ATM/EFTPOS card or Visa Debit Card to withdraw cash at an overseas ATM.

$6 per withdrawal.

International transaction fee

When you use your ATM/EFTPOS card or Visa Debit Card for a foreign currency transaction.

2.5% of the New Zealand dollar amount once converted.

Visa Debit cash advance fee

When you use your Visa Debit Card to withdraw cash over the counter at another bank or financial institution.

$6 withdrawal fee.

Visa Debit Card annual fee

What you'll pay to have your Visa Debit Card.

$10 per card per annum (waived for the first year of the first card).

Visa Debit Card disputed transaction fee

When you dispute a transaction made using your Visa Debit Card.

$15 per transaction receipt requested.

The investigation fee may also apply.

Visa Debit Card replacement fee

When you ask for a replacement Visa Debit Card:

$15 for a standard delivery within New Zealand.

$20 for urgent delivery within New Zealand.

$20 for standard international delivery.

$50 for urgent international delivery.

Download the updated Business Banking Fees and Limits brochure (PDF 154.7 KB).

Date published: 22 December 2021

Changes to our fingerprinting services

Effective from: 31 March 2022

Further to our public notice dated 30 April 2021, we will no longer offer manual fingerprinting services from 31 March 2022 (not 30 April 2023, as originally stated).

Date published: 10 December 2021

Changes to our foreign cheques and international bank drafts

Effective from 29 April 2022

From 29 April 2022, we’ll no longer accept foreign cheques or international bank drafts. Find out more about the changes on our cheques page.

Date published: 28 October 2021

Recent changes

Changes to our business lending documents - 6 December 2021

We're making some changes to some of our business lending documents.

Summary of changes

Kiwibank Business Banking overdraft letter

Within this letter we’ve updated the definition of Overdraft Limit to include the following wording:

"We can reduce the Overdraft Limit at any time and for any reason. We’ll give you advance notice of this if we think it is appropriate in the circumstances. Otherwise we’ll give you notice as soon as reasonably practical afterwards."

While we've always had the right to reduce the overdraft limit at any time, we've made changes to how and when we give notice

Loan agreement

Within this agreement we've updated:

  • the revolving credit loan section titled “Cancellation of unused portion”; and
  • the Wholesale revolving credit loan (BKBM) section titled “Cancellation of unused portion”.

These sections now contain the following wording:

"Kiwibank may, at any time cancel any portion of the loan limit that exceeds the amount outstanding under the loan. We’ll give you advance notice of this if we think it is appropriate in the circumstances. Otherwise we’ll give you notice as soon as reasonably practical afterwards."

While we've always had the right to cancel any portion of the loan limit exceeding the drawn amount at any time, we've made changes to how and when we give notice.

Effective from: 6 December 2021
Date published: 22 November 2021
Changes to our Personal Banking Fees & Limits - 24 November 2021
  • The investigation fee when you ask us to investigate something about your credit card account ($60 per hour, Minimum fee $15) has been removed from page 10.
  • We’ve added a description of the account fee on pages 10 and 11 to clarify that the fee relates to our costs of administrating and supporting your card and providing any benefits available on your card.
  • The account fee (every six months) for Low Rate Visa will change from $15 to $0, this has been amended on page 10.
  • The Joint/Additional cardholder account fee (every six months) for Low Rate Visa will change from $5 per card to $0, this has been amended on page 11.
  • All references to Mastercard™ have been removed as all Mastercard products have been replaced by Visa products.

Download a copy of the updated Personal Banking Fees & Limits (PDF 181.2 KB).

Effective from: 24 November 2021
Date published: 19 October 2021
Changes to our Credit Card Terms & Conditions - 24 November 2021
  • We’ve expanded on the description of what happens if you request a transfer to a different Kiwibank Credit Card on page 4.
  • We've clarified in clauses 2 and 3 that when you ask us to close your card account or we exercise our right to close your card account, it will be closed without any refund of card account fees that you’ve already paid.
  • For Airpoints cards, we’ve added a new section 22 that sets out which transactions are not eligible to earn Airpoints dollars. This includes gambling transactions (including online gambling).
  • We've updated section 11 to clarify how interest rate changes will apply to your statements, as well as an explanation on how we calculate interest on transactions.
  • We’ve updated the section number references in sections 2, 3, 4, 6, 9 and 19 within the Credit Card Terms & Conditions brochure.

Download a copy of the updated Credit Card Terms & Conditions (PDF 200.0 KB). Effective from 24 November 2021.

Effective from: 24 November 2021
Date published: 19 October 2021
Changes to our credit cards - 24 November 2021

We’re making some changes to our credit cards.

Summary of changes

Low Rate Visa

  • From 24 November 2021, we’ll stop offering the Low Rate Visa.
  • If you’re an existing cardholder, from 24 November 2021, the account fee (every six months) will change from $15 to $0, and the interest rate on purchases and cash advances will change from 9.95% p.a. to 12.90%. p.a. You can continue to use your card until its expiry date. We'll then send you a Zero Visa to replace your current card. All your existing account details including your card and account number will remain the same (unless your card has been lost or stolen).

Zero Visa

  • From 24 November 2021, the interest rate on purchases and cash advances will drop from 13.95% p.a. to 12.90% p.a.

Platinum Visa

  • From 24 November 2021, we’ll stop offering the Platinum Visa.
  • If you’re an existing cardholder, you can continue to use your card as usual.

Air New Zealand Airpoints Low Fee Visa

  • From 24 November 2021, the interest rate on cash advances will drop from 22.95% p.a. to 16.90% p.a.

Air New Zealand Airpoints Standard Visa

  • From 24 November 2021, we’ll stop offering the Air New Zealand Airpoints Standard Visa.
  • If you’re an existing cardholder, you can continue to use your card as usual.
  • From 24 November 2021, the interest rate on cash advances will drop from 22.95% p.a. to 20.95% p.a.

Air New Zealand Airpoints Platinum Visa

  • From 24 November 2021, the interest rate on cash advances will drop from 22.95% p.a. to 20.95% p.a.
  • The Airpoints Dollar earn rate for Airpoints Platinum will change from 1 Airpoints Dollar for every $75 spent on eligible purchases to 1 Airpoints Dollar for every $85 spent on eligible purchases.
Effective from: 1 June 2021
Date published: 19 October 2021
Changes to Travel Insurance for Kiwibank Credit Cards - 6 October 2021

We’re updating the Kiwibank Credit Cards webpage and the Travel Insurance Policy Wording (PDF 297.3 KB) to reflect a change in claims management.

Summary of the changes

Tower Limited have partnered with Allianz Partners to provide call centre services and manage claims for travel insurance policies available for selected Kiwibank Credit Cards. This means that Allianz Partners will now receive customer calls for emergency assistance, policy enquiries, claim enquires, medical screenings, duration and additional baggage enquires.

Prior to this, Healix received calls for emergency assistance, medical screenings and baggage enquiries while Tower received calls for policy enquires, duration extensions and claim enquires.

We are updating the relevant Travel Insurance section for Kiwibank Credit Cards webpage to reflect this change:

  • Replacing or diverting 0800 numbers that went to Healix or Tower with 0800 numbers to go to Allianz Partners
  • Important Information section on the webpage is being updated to reflect the Tower / Allianz partnership and introduce AWP Services New Zealand Limited trading as Allianz Partners. The change will read:

Travel Insurance for Insured Cards is underwritten by Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611). If you arrange your insurance through Kiwibank, you need to know that Kiwibank Limited doesn’t guarantee the obligations of, or any products provided by Tower Limited or AWP Services New Zealand Limited. Important terms, conditions and exclusions are set out in the Travel Insurance for Kiwibank Credit Cards Policy wording (PDF 297.3 KB).

We are also updating the Travel Insurance Policy Wording to reflect this change and other minor changes:

  • Important Information section in the policy wording is being updated to reflect the Tower / Allianz partnership and introduce AWP Services New Zealand Limited trading as Allianz Partners.

Travel Insurance for Insured Cards is underwritten by Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611). Tower Limited through AWP Services New Zealand Limited trading as Allianz Partners is solely responsible for any claims under the policy. Kiwibank Limited (including its related companies) doesn’t guarantee the obligations of, or any products provided by Tower Limited, AWP Services New Zealand Limited trading as Allianz Partners or its related companies.

  • Provide more transparency by adding the following sections under the Important Information in the policy wording:

Fair Insurance Code

Dispute Resolution Process

Privacy Notice

Privacy Act 2020 and the Insurance Claims Register (ICR)

  • Align copy to safe travel’s updated alert names (previously it was ‘extreme risk’ and is now called ‘do not travel’)
  • Update the trading name of Tower Insurance Limited to Tower Limited
Effective from: 6 October 2021
Date published: 15 December 2021
Changes to our Privacy Policy - 25 August 2021

We're making some minor changes to the Kiwibank Privacy Policy to reflect the definition of Kiwibank Limited to include successors, assignees, transferees and authorised agents.

Download a copy of our new Privacy Policy (PDF 116.2 KB) effective from 25 August 2021.

Effective from: 25 August 2021
Date published: 11 August 2021
Changes to our home loan documents - 25 August 2021

We’ve made some changes to our Home Loan Terms and Conditions and Home Loan Summary. This includes simplifying the content and terminology. For example, where we previously said ‘portions and components’, we’ve now gone with the simpler term of ‘loans’. The changes we’ve made won’t affect the way your home loan currently operates.

We’ve included a summary of the changes to the Home Loan Terms and Conditions below.

Summary of changes

Electronic consent

We’ve updated how we communicate with you, including that you may receive key information electronically. Put simply, we can now send any updates electronically, instead of by mail. All you’ll need to do is make sure your email address is up to date. You can do that in internet banking or the mobile app under ‘Settings’. To find out more, see section 13 ‘How do we communicate with you?’, within the new Home Loan Terms and Conditions brochure.

Offset ratio

If you have a term loan with an offset variable rate, we’ve introduced an offset ratio, so the benefit of your offset product may change in the future. The current ratio is set at ‘1’ (meaning that for every $1 held in an offset account, $1 of lending is offset). There's no change to the current offset ratio. If we decide to change it in the future, you'll be notified in advance of the changes. To find out more, see section 4 ‘What interest do you pay on your loan?’, within the new Home Loan Terms and Conditions brochure.

Payments and top ups

We’ve included additional information about how you can:

  • make payments on your loan, including when you can make lump sum payments
  • top up your home loan
  • change the amount of your regular payments.

Download a copy of the updated Home Loan Terms and Conditions (PDF 177.3 KB) and the sample Home Loan Summary (PDF 217.4 KB). Both are effective from 25 August 2021.

Please note that the sample Home Loan Summary doesn’t include any customer specific lending information or figures.

Effective from: 25 August 2021
Date published: 4 August 2021
Move to Business Low Rate Visa - 3 August 2021

Summary of changes

We're moving all our business credit card customers from the Business Mastercard® to the Business Low Rate Visa. The Business Low Rate Visa will have a different card design, improved statement design and will include a new benefit, Corporate Liability Waiver Insurance.

From 3 August 2021:

  • Business credit card customers will move from Mastercard cards to Visa cards and the product name will change from Business Mastercard to Business Low Rate Visa.
  • You'll see an improved business credit card statement design. Customers will be sent the new design on their next billing date.
  • Corporate Liability Waiver Insurance cover will commence for all business credit card customers.

We'll communicate with our business credit card customers leading up to the move to Visa to ensure they're informed and have the information they need to complete the move.

Find out more about our new Business Low Rate Visa.

You can find information about our Business Mastercard on our products no longer offered page.

Effective from: 3 August 2021
Date published: 5 July 2021
Credit Card Terms and Conditions - 2 August 2021

We’re changing our current Kiwibank Credit Card Terms and Conditions and introducing new business credit card terms and conditions.

If you applied for a Kiwibank Credit Card before 5 July 2021, the new Credit Card Terms and Conditions and new Business Banking Terms and Conditions will be effective from 2 August 2021.

Summary of changes

Credit Card Terms and Conditions

  • We're removing our Business Credit Card from our Credit Card Terms and Conditions
  • We’ve removed section 7. Business Card Limits, which applied to Business Credit Cards.
  • The new Kiwibank Credit Card Terms and Conditions will be effective from 2 August 2021.

New Business Credit Card Terms and Conditions

  • Business Credit Card Terms and Conditions will be introduced for all Kiwibank Business Credit Card customers.
  • We've made the following changes to improve the clarity of when and how these terms apply in relation to Business Credit Cards:
    • The accounts and structure of a Business Credit Card has been defined at the beginning of the document under section 1. Definitions.
    • Current terms from the Kiwibank Credit Card Terms and Conditions have been updated to include the Business Credit Card specific definitions.
    • Terms that are specific to personal Kiwibank Credit Cards and that don't apply to Business Credit Cards will remain in the current Kiwibank Credit Card Terms and Conditions.
  • We’ve added Section 19. Corporate Liability Waiver Insurance, a new benefit to our Business Low Rate Visa customers.
  • The new Kiwibank Business Credit Card Terms and Conditions will be effective from 2 August 2021.

Download the updated Kiwibank Credit Card Terms Conditions (PDF 200.0 KB) or the new Business Credit Card Terms and Conditions (PDF 196.0 KB). Both are effective from 2 August 2021.

Effective from: 2 August 2021
Date published: 5 July 2021
Overseas ATM Transaction Decline Fee - 5 July 2021

On Tuesday 5 July 2021, we're updating our Personal Banking Fees and limits brochure, Business Banking Fees and Limits brochure and NZHL Fees and Limits brochure, along with our website to include the Overseas ATM Transaction Decline Fee.

When you use your ATM/EFTPOS card or Visa Debit Card at an overseas ATM and the transaction is declined, you’re charged $1 per declined transaction.

Effective from: 5 July 2021
Date published: 21 June 2021
Business Mastercard® fees - 5 July 2021

We've made changes to some of our Business Mastercard fees. These changes were effective from 5 July 2021.

The changes have been summarised below. See full descriptions of when each fee is applicable.

Business Mastercard fees being removed

Fee type

Old fee

New fee

Disputed item fee

$25

Removed

Emergency cash advance (overseas without a card)

$52

Removed

Statement copy fee

$5

Removed

Urgent uncleared funds fee

$25

Removed

Voucher copy fee

$15

Removed

Over limit fee

$5

Removed

Investigation fee

$60

Removed

Business Mastercard fees being changed

Fee type

Old fee

New fee

Card replacement fee

$10

$9.50

Domestic cash advance fee

$1

$0.90

Replacement card courier fee – domestic

$25

$2.60

Replacement card courier fee – international

$52

POA

Effective from: 5 July 2021
Date published: 4 June 2021