Public notices

Information about upcoming or recent changes to Kiwibank accounts and services.

Changes to our fingerprinting services

From 30 December 2020 we’ll no longer offer electronic fingerprinting. However, our manual fingerprinting services will still be available in selected branches.

Changes to our General terms and Conditions, Privacy Policy and Website Terms of Use

We're updating our General Terms and Conditions, Privacy Policy and Website Terms of Use. These changes are effective from 1 December 2020.

Summary of changes:

We're updating our:

  • General Terms and Conditions to simplify section 4 to refer to our Privacy Policy and add information to section 7 to enable us to contact you if we think there are products that would better suit your needs than the ones you're currently using.
  • Privacy Policy to make it easy to find information about our ongoing commitment to the security of your personal information.
  • Website terms to be more specific about the use of the website and include reference to the privacy policy.

Download a copy of the new General terms and conditions brochure (PDF 249.0 KB) or Privacy policy (PDF 99.2 KB). You can also view the new Website Terms. These will all become effective 1 December 2020.

Changes to our home loan fees

We're making changes to some of our home loan fees. These changes will be effective from 1 December 2020.

The changes have been summarised below. See full descriptions of when each fee is applicable or download the new Personal Banking fees and limits brochure (PDF 143.1 KB) effective from 1 December 2020.

Home loans fees being removed

Fee type

Old fee

New fee

Lump sum repayment administration fee

$10

Removed

Home loan fees being changed

Fee type

Old fee

New fee

Loan restructure fee – simple request*

$30

$25

Loan restructure fee – complex request*

$60

$55

Top up fee

$120

$95

Consent fee

$50

$30

*See full descriptions of when each fee is applicable.

Changes to our business lending fees

We’re making changes to some of our business lending fees. These changes will be effective from 1 December 2020.

The changes are summarised below. See full descriptions of when each fee is applicable or download the new Business Banking fees and limits brochure (PDF 128.3 KB) effective from 1 December 2020.

Business lending fees being removed

Fee type

Old fee

New fee

Settlement statement fee

$45

Removed

Lump sum repayment administration fee

$40

Removed

Business lending fees being changed

Fee type

Old fee

New fee

Consent fee

$100

$30

Demand fee

$50

$25

Discharge of security fee

$75

$35

Lending restructure fee*

$175

$25

Security restructure fee*

$200

$135

*See full descriptions of when each fee is applicable.

Savings accounts interest rate changes

We've made changes to the interest rates of our savings accounts following changes in the market. These changes were effective from Tuesday 1 December 2020. You can manage your savings and investment accounts through your internet banking or mobile app.

Interest rates and rates of return are subject to change.

Notice Saver

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 1 December 2020 the following rates apply:

Notice Saver

Previous rates*

Rates as of 1 December 2020*

32 days

0.65% p.a.

0.50% p.a.

90 days

1.00% p.a.

1.00% p.a.

*Minimum Investment $2,000

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver (PDF 2.7 MB).

Online Call, PIE Online Call Fund and Business Online Call

Online Call has a variable interest rate and includes bonus interest if no withdrawals are made in a calendar month.

Balance

$0 - $1,999

$2,000+

Previous rates

Base rate

0.00% p.a.

0.05% p.a.

Bonus rate

0.00% p.a.

0.45% p.a.

Total rate

0.00% p.a.

0.50% p.a.

Rates as of 1 December 2020

Base rate

No change

0.05% p.a.

Bonus rate

No change

0.25% p.a.

Total rate

No change

0.30% p.a.

Units in the Kiwibank PIE Online Call Fund are distributed by Kiwibank Limited and are issued by Kiwibank Investment Management Limited. Download the Terms and Conditions for the Kiwibank PIE Online Call Fund (PDF 2.7 MB).

Fast Forward Saver

Fast Forward Saver has a variable interest rate and includes bonus interest if at least $20 is deposited, and no withdrawals are made, in a calendar month.

 

Previous rate

Rate as of 1 December 2020

Base rate

0.05% p.a.

0.05% p.a.

Bonus rate

0.45% p.a.

0.25% p.a.

Total rate

0.50% p.a.

0.30% p.a.

First Saver

Balance

Previous rate

Rate as of 1 December 2020

$0+

0.50% p.a.

0.25% p.a.

Front Runner

Balance

Previous rate

Rate as of 1 December 2020

$0 - $3,999

0.00% p.a.

No change

$4,000 - $99,000

0.05% p.a.

No change

$100,000+

0.15% p.a.

0.10% p.a.

Business Performer

Balance

Previous rate

Rate as of 1 December 2020

$0 - $4,999

0.00% p.a.

No change

$5,000 - $99,000

0.05% p.a.

No change

$100,000+

0.15% p.a.

0.10% p.a.

Changes to our one-off payment fee

On Wednesday 28 October 2020, we changed the automatic payment and recurring transfer set up and change fee to include a one-off payment.

When you set up or change an automatic payment, recurring transfer or one-off payment, it's free for 30 days from account opening, then:

  • $5 per set up/change when done person to person at your nearest Kiwibank, over the phone, via Secure Mail or your Online Relationship Manager;
  • $3.50 per change when done using the automated phone banking system; or
  • Free set up/change when done by internet banking.

This fee also applies if you choose to skip a scheduled payment/transfer.

Download the new Personal Banking fees and limits brochure (PDF 129.3 KB) and Business Banking fees and limits brochure (PDF 117.0 KB) effective from 28 October 2020.

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver (PDF 2.7 MB).

Other changes

Changes to our Notice Saver rates of return – 5 October 2020

We've made changes to the rates of return on our Notice Saver accounts following changes in the market. These changes were effective from Monday 5 October 2020. You can manage your savings and investment accounts through your internet banking or mobile app.

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 5 October 2020 the following rates apply:

Notice period

Previous rates*

Rates as of 5 October 2020*

32 days

0.75% p.a.

0.65% p.a.

90 days

1.40% p.a.

1.00% p.a.

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.

Changes to opening everyday accounts online – 24 September 2020

From Thursday 24 September 2020, you won’t be able to open a Bill Blaster, Front Runner or Now account using internet banking or our website. You'll still be able to open one of these accounts by visiting your nearest branch or calling us on 0800 113 355.

If you'd like to open a Free Up account you'll still be able to do this online via internet banking, the mobile app or our website. You can also open up a Free Up account by visiting your nearest branch or calling us on 0800 113 355.

Credit card identity verification changes – 23 September 2020

On Wednesday 23 September 2020, we’ve implemented new digital identity solution called ID Checker. It will enable customers new to Kiwibank and applying for a credit card online to complete the identity verification process from their smartphone. Customers need to meet the eligibility criteria to use ID Checker and, if successful, they won’t need to visit a branch to verify their identity.

Savings accounts rate changes – 3 August 2020

We've made changes to the rates on our savings accounts following changes in the market. These changes were effective from Monday 3 August 2020. You can manage your savings and investment accounts through your internet banking or mobile app. You can open other savings and investment accounts here too.

Interest rates and rates of return are subject to change.

Notice Saver

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 3 August 2020, the following rates apply:

Notice period

Previous rates*

Rates as of 3 August 2020*

32 days

1.00% p.a.

0.75% p.a.

90 days

1.75% p.a.

1.40% p.a.

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.

Online Call, PIE Online Call Fund and Business Online Call

Online Call has a variable interest rate and includes bonus interest if no withdrawals are made in a calendar month.

Balance

$0 - $1,999

$2,000+

Previous rates

Base rate

0.00% p.a.

0.05% p.a.

Bonus rate

0.00% p.a.

0.65% p.a.

Total rate

0.00% p.a.

0.70% p.a.

Rates as of 3 August 2020

Base rate

No change

0.05% p.a.

Bonus rate

No change

0.45% p.a.

Total rate

No change

0.50% p.a.

Units in the Kiwibank PIE Online Call Fund are distributed by Kiwibank Limited and are issued by Kiwibank Investment Management Limited. Download the Terms and Conditions for the Kiwibank PIE Online Call Fund (PDF 2.7 MB).

Fast Forward Saver

Fast Forward Saver has a variable interest rate and includes bonus interest if at least $20 is deposited, and no withdrawals are made, in a calendar month.

 

Previous rates

Rates as of 3 August 2020

Base rate

0.05% p.a.

0.05% p.a.

Bonus rate

0.65% p.a.

0.45% p.a.

Total rate

0.70% p.a.

0.50% p.a.

First Saver

Balance

Previous rates

Rates as of 3 August 2020

$0+

0.70% p.a.

0.50% p.a.

Front Runner

Balance

Previous rates

Rates as of 3 August 2020

$0 - $3,999

0.00% p.a.

No change

$4,000 - $99,000

0.05% p.a.

No change

$100,000+

0.25% p.a.

0.15% p.a.

Business Performer

Balance

Previous rates

Rates as of 3 August 2020

$0 - $4,999

0.00% p.a.

No change

$5,000 - $99,000

0.05% p.a.

No change

$100,000+

0.25% p.a.

0.15% p.a.

Phone banking fee suspension ends – 31 July 2020

From 25 March 2020 to 31 July 2020, we temporarily suspended the fees charged when you called our automated phone banking and/or contact centre.

From 1 August 2020, the phone banking account access fees outlined in our Personal Banking fees and limits brochure (PDF 143.1 KB) and Business Banking fees and limits brochure (PDF 128.3 KB) will apply:

  • $5 per call to a customer service representative; or
  • $0.50 per call to the automated phone banking system.
One-off high value payment service – 20 July 2020

From Monday 20 July 2020, we've stopped our one-off high value payment service for amounts over $2,000 that are made in Kiwibank branches.

The decision to stop this service was due to feedback that it's confusing for customers and that the time it takes to process the payment is inconvenient.

We have a range of other payment options available through internet banking or our mobile app.

If you’re new to internet banking or our mobile app, we have easy to follow step by step guides. You can also visit your nearest branch and we can get you set up and show you how to make payments online, or you can email digitaleducation@kiwibank.co.nz with your phone number and access number (which can be found on the back of our EFTPOS cards, Visa Debit cards, or credit cards) and our team will get in touch to talk you through getting set up, transferring funds and making payments.

Business Mastercard interest rate change – 15 July 2020

We've lowered the standard interest rate on our Kiwibank Business Mastercard from 16.90% p.a to 12.50% p.a. following our COVID-19 temporary reduction which finishes 15 July 2020. The new reduced standard interest rate of 12.50% p.a. will apply to statements issued 16 July 2020 onwards. This means interest charged on those statements will be applied at 12.50% pa. This applies regardless of when you made the transaction or when interest started to accrue.

Product

Standard interest rate

COVID-19 temporary rate reduction 15 April 2020 – 15 July 2020

Standard interest rate from 16 July 2020

Business Mastercard

16.90% p.a.

9.95% p.a.

12.50% p.a.

Notice Saver account rate change – 15 June 2020

We've made changes to the rates of return on our Notice Saver accounts following changes in the market. These changes were effective from Monday 15 June 2020. You can manage your savings and investment accounts through your internet banking or mobile app.

The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 15 June 2020 the following rates apply:

Notice period

Previous rates*

Rates as of 15 June 2020*

32 days

1.25% p.a.

1.00% p.a.

90 days

2.10% p.a.

1.75% p.a.

*Minimum Investment $2,000.

Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver (PDF 2.7 MB).

Portfolio Investment Entity (PIE) Unit Trust' supervisor – 1 June 2020

Effective from 1 June 2020, Public Trust Limited replaces Trustee Executors as the Supervisor of the Kiwibank PIE Unit Trust. For more information about the key features and benefits of PIE products, visit our PIE Funds page.