Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
Information about upcoming or recent changes to Kiwibank accounts and services.
Effective from 15 March 2021, we’re updating the Personal Loans terms and conditions and the Personal Loans Repayment Protection Insurance Policy to include the Prescribed Statement Disclosure below as required under the Financial Markets Act 2013.
Prescribed Statement Disclosure – Latitude Financial Services Limited – Personal Loans
Kiwibank Personal Loans are provided by Latitude Financial Services Limited (Latitude). You are protected by responsible lending laws. Because of these protections, the recommendations given to you by Latitude about personal loans, credit cards and any credit related insurance products are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.
Prescribed Statement Disclosure – Latitude Financial Services Limited – Personal Loans Repayment Protection Insurance
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about any credit related insurance products are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.
Download a copy of the updated Personal Loans terms and conditions (PDF 144.0 KB) effective from 15 March 2021. A copy of the updated Personal Loans Repayment Protection Insurance Policy will be made available upon request on 0800 549 454.
We've made the decision to stop offering Credit Card Repayment Insurance from 1 April 2021. Customers will no longer be able to apply for Credit Card Repayment Insurance when opening a new Kiwibank Credit Card account.
If you’re an existing Credit Card Repayment Insurance policy owner, your cover will remain in place. However, if you decide to change your Kiwibank Credit Card type or set up a joint credit card from 30 April 2021, your Credit Card Repayment Insurance cover will end and you won't be able to apply for Credit Card Repayment Insurance on your new card.
Kiwi Insurance has made the following changes to the Credit Card Repayment Insurance Cover wording to reflect this:
Kiwibank will set up a new Kiwibank Credit Card account for your new Kiwibank Credit Card. If the policy owner chooses to have Credit Card Repayment Insurance, Kiwibank will set up a new Credit Card Repayment Insurance agreement. The standard terms and conditions will apply.
Download a copy of the updated Credit Card Repayment Insurance Cover wording (PDF 242.9 KB) effective from 30 April 2021.
We're updating our Personal Banking fees and limits brochure.
As of 1 February 2021, we no longer offer our Tertiary and Graduate Packs. Our updated Personal Banking fees and limits brochure (PDF 147.1 KB) (effective 1 February 2021) will reflect these changes and will be released on 12 February 2021.
For more information, please refer to the public notice below regarding changes to our student packages.
We've made changes to our Tertiary Pack and Graduate Pack. From 1 February 2021:
If you're currently on a Tertiary Pack or Graduate Pack, your benefits will continue until the agreed expiry date. Graduate Pack customers with established personal loans keep the agreed rate until the term of their loan expires.
We're making some changes to our Membership Packages for partners, including Mates Rates and Public Service Association (PSA) packages:
For more information about the changes, visit our Membership Packages page.
From 30 December 2020 we’ll no longer offer electronic fingerprinting. However, our manual fingerprinting services will still be available in selected branches.
We're updating our General Terms and Conditions, Privacy Policy and Website Terms of Use. These changes are effective from 1 December 2020.
We're updating our:
Download a copy of the new General terms and conditions brochure (PDF 249.0 KB) or Privacy policy (PDF 99.2 KB). You can also view the new Website Terms. These will all become effective 1 December 2020.
We're making changes to some of our home loan fees. These changes will be effective from 1 December 2020.
The changes have been summarised below. See full descriptions of when each fee is applicable or download the new Personal Banking fees and limits brochure (PDF 143.1 KB) effective from 1 December 2020.
|
Fee type |
Old fee |
New fee |
|---|---|---|
|
Lump sum repayment administration fee |
$10 |
Removed |
|
Fee type |
Old fee |
New fee |
|---|---|---|
|
Loan restructure fee – simple request* |
$30 |
$25 |
|
Loan restructure fee – complex request* |
$60 |
$55 |
|
Top up fee |
$120 |
$95 |
|
Consent fee |
$50 |
$30 |
*See full descriptions of when each fee is applicable.
We’re making changes to some of our business lending fees. These changes will be effective from 1 December 2020.
The changes are summarised below. See full descriptions of when each fee is applicable or download the new Business Banking fees and limits brochure (PDF 128.3 KB) effective from 1 December 2020.
|
Fee type |
Old fee |
New fee |
|---|---|---|
|
Settlement statement fee |
$45 |
Removed |
|
Lump sum repayment administration fee |
$40 |
Removed |
|
Fee type |
Old fee |
New fee |
|---|---|---|
|
Consent fee |
$100 |
$30 |
|
Demand fee |
$50 |
$25 |
|
Discharge of security fee |
$75 |
$35 |
|
Lending restructure fee* |
$175 |
$25 |
|
Security restructure fee* |
$200 |
$135 |
*See full descriptions of when each fee is applicable.
We've made changes to the interest rates of our savings accounts following changes in the market. These changes were effective from Tuesday 1 December 2020. You can manage your savings and investment accounts through your internet banking or mobile app.
Interest rates and rates of return are subject to change.
The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 1 December 2020 the following rates apply:
|
Notice Saver |
Previous rates* |
Rates as of 1 December 2020* |
|
32 days |
0.65% p.a. |
0.50% p.a. |
|
90 days |
1.00% p.a. |
1.00% p.a. |
*Minimum Investment $2,000
Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver (PDF 196.4 KB).
Online Call has a variable interest rate and includes bonus interest if no withdrawals are made in a calendar month.
|
Balance |
$0 - $1,999 |
$2,000+ |
|
Previous rates |
||
|
Base rate |
0.00% p.a. |
0.05% p.a. |
|
Bonus rate |
0.00% p.a. |
0.45% p.a. |
|
Total rate |
0.00% p.a. |
0.50% p.a. |
|
Rates as of 1 December 2020 |
||
|
Base rate |
No change |
0.05% p.a. |
|
Bonus rate |
No change |
0.25% p.a. |
|
Total rate |
No change |
0.30% p.a. |
Units in the Kiwibank PIE Online Call Fund are distributed by Kiwibank Limited and are issued by Kiwibank Investment Management Limited. Download the Terms and Conditions for the Kiwibank PIE Online Call Fund (PDF 197.6 KB).
Fast Forward Saver has a variable interest rate and includes bonus interest if at least $20 is deposited, and no withdrawals are made, in a calendar month.
|
Previous rate |
Rate as of 1 December 2020 |
|
|
Base rate |
0.05% p.a. |
0.05% p.a. |
|
Bonus rate |
0.45% p.a. |
0.25% p.a. |
|
Total rate |
0.50% p.a. |
0.30% p.a. |
|
Balance |
Previous rate |
Rate as of 1 December 2020 |
|
$0+ |
0.50% p.a. |
0.25% p.a. |
|
Balance |
Previous rate |
Rate as of 1 December 2020 |
|
$0 - $3,999 |
0.00% p.a. |
No change |
|
$4,000 - $99,000 |
0.05% p.a. |
No change |
|
$100,000+ |
0.15% p.a. |
0.10% p.a. |
|
Balance |
Previous rate |
Rate as of 1 December 2020 |
|
$0 - $4,999 |
0.00% p.a. |
No change |
|
$5,000 - $99,000 |
0.05% p.a. |
No change |
|
$100,000+ |
0.15% p.a. |
0.10% p.a. |
On Wednesday 28 October 2020, we changed the automatic payment and recurring transfer set up and change fee to include a one-off payment.
When you set up or change an automatic payment, recurring transfer or one-off payment, it's free for 30 days from account opening, then:
This fee also applies if you choose to skip a scheduled payment/transfer.
Download the new Personal Banking fees and limits brochure (PDF 129.3 KB) and Business Banking fees and limits brochure (PDF 117.0 KB) effective from 28 October 2020.
*Minimum Investment $2,000.
Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver (PDF 196.4 KB).
We've made changes to the rates of return on our Notice Saver accounts following changes in the market. These changes were effective from Monday 5 October 2020. You can manage your savings and investment accounts through your internet banking or mobile app.
The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 5 October 2020 the following rates apply:
|
Notice period |
Previous rates* |
Rates as of 5 October 2020* |
|
32 days |
0.75% p.a. |
0.65% p.a. |
|
90 days |
1.40% p.a. |
1.00% p.a. |
*Minimum Investment $2,000.
Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.
From Thursday 24 September 2020, you won’t be able to open a Bill Blaster, Front Runner or Now account using internet banking or our website. You'll still be able to open one of these accounts by visiting your nearest branch or calling us on 0800 113 355.
If you'd like to open a Free Up account you'll still be able to do this online via internet banking, the mobile app or our website. You can also open up a Free Up account by visiting your nearest branch or calling us on 0800 113 355.
On Wednesday 23 September 2020, we’ve implemented new digital identity solution called ID Checker. It will enable customers new to Kiwibank and applying for a credit card online to complete the identity verification process from their smartphone. Customers need to meet the eligibility criteria to use ID Checker and, if successful, they won’t need to visit a branch to verify their identity.
We've made changes to the rates on our savings accounts following changes in the market. These changes were effective from Monday 3 August 2020. You can manage your savings and investment accounts through your internet banking or mobile app. You can open other savings and investment accounts here too.
Interest rates and rates of return are subject to change.
The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 3 August 2020, the following rates apply:
|
Notice period |
Previous rates* |
Rates as of 3 August 2020* |
|
32 days |
1.00% p.a. |
0.75% p.a. |
|
90 days |
1.75% p.a. |
1.40% p.a. |
*Minimum Investment $2,000.
Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver.
Online Call has a variable interest rate and includes bonus interest if no withdrawals are made in a calendar month.
|
Balance |
$0 - $1,999 |
$2,000+ |
|
Previous rates |
||
|
Base rate |
0.00% p.a. |
0.05% p.a. |
|
Bonus rate |
0.00% p.a. |
0.65% p.a. |
|
Total rate |
0.00% p.a. |
0.70% p.a. |
|
Rates as of 3 August 2020 |
||
|
Base rate |
No change |
0.05% p.a. |
|
Bonus rate |
No change |
0.45% p.a. |
|
Total rate |
No change |
0.50% p.a. |
Units in the Kiwibank PIE Online Call Fund are distributed by Kiwibank Limited and are issued by Kiwibank Investment Management Limited. Download the Terms and Conditions for the Kiwibank PIE Online Call Fund (PDF 197.6 KB).
Fast Forward Saver has a variable interest rate and includes bonus interest if at least $20 is deposited, and no withdrawals are made, in a calendar month.
|
Previous rates |
Rates as of 3 August 2020 |
|
|
Base rate |
0.05% p.a. |
0.05% p.a. |
|
Bonus rate |
0.65% p.a. |
0.45% p.a. |
|
Total rate |
0.70% p.a. |
0.50% p.a. |
|
Balance |
Previous rates |
Rates as of 3 August 2020 |
|
$0+ |
0.70% p.a. |
0.50% p.a. |
|
Balance |
Previous rates |
Rates as of 3 August 2020 |
|
$0 - $3,999 |
0.00% p.a. |
No change |
|
$4,000 - $99,000 |
0.05% p.a. |
No change |
|
$100,000+ |
0.25% p.a. |
0.15% p.a. |
|
Balance |
Previous rates |
Rates as of 3 August 2020 |
|
$0 - $4,999 |
0.00% p.a. |
No change |
|
$5,000 - $99,000 |
0.05% p.a. |
No change |
|
$100,000+ |
0.25% p.a. |
0.15% p.a. |
From 25 March 2020 to 31 July 2020, we temporarily suspended the fees charged when you called our automated phone banking and/or contact centre.
From 1 August 2020, the phone banking account access fees outlined in our Personal Banking fees and limits brochure (PDF 147.1 KB) and Business Banking fees and limits brochure (PDF 128.3 KB) will apply:
From Monday 20 July 2020, we've stopped our one-off high value payment service for amounts over $2,000 that are made in Kiwibank branches.
The decision to stop this service was due to feedback that it's confusing for customers and that the time it takes to process the payment is inconvenient.
We have a range of other payment options available through internet banking or our mobile app.
If you’re new to internet banking or our mobile app, we have easy to follow step by step guides. You can also visit your nearest branch and we can get you set up and show you how to make payments online, or you can email digitaleducation@kiwibank.co.nz with your phone number and access number (which can be found on the back of our EFTPOS cards, Visa Debit cards, or credit cards) and our team will get in touch to talk you through getting set up, transferring funds and making payments.
We've lowered the standard interest rate on our Kiwibank Business Mastercard from 16.90% p.a to 12.50% p.a. following our COVID-19 temporary reduction which finishes 15 July 2020. The new reduced standard interest rate of 12.50% p.a. will apply to statements issued 16 July 2020 onwards. This means interest charged on those statements will be applied at 12.50% pa. This applies regardless of when you made the transaction or when interest started to accrue.
|
Product |
Standard interest rate |
COVID-19 temporary rate reduction 15 April 2020 – 15 July 2020 |
Standard interest rate from 16 July 2020 |
|
Business Mastercard |
16.90% p.a. |
9.95% p.a. |
12.50% p.a. |
We've made changes to the rates of return on our Notice Saver accounts following changes in the market. These changes were effective from Monday 15 June 2020. You can manage your savings and investment accounts through your internet banking or mobile app.
The rate of return for Notice Saver can change at any time and without notice. This means the rate might go up or down during your investment. From 15 June 2020 the following rates apply:
|
Notice period |
Previous rates* |
Rates as of 15 June 2020* |
|
32 days |
1.25% p.a. |
1.00% p.a. |
|
90 days |
2.10% p.a. |
1.75% p.a. |
*Minimum Investment $2,000.
Kiwibank Notice Saver is a fund within a Portfolio Investment Entity (PIE). Units in Kiwibank Notice Saver are issued by Kiwibank Investment Management Limited and are distributed by Kiwibank Limited. Download the Terms and Conditions for Kiwibank Notice Saver (PDF 196.4 KB).
Effective from 1 June 2020, Public Trust Limited replaces Trustee Executors as the Supervisor of the Kiwibank PIE Unit Trust. For more information about the key features and benefits of PIE products, visit our PIE Funds page.
Previous public notices can be found on our archived public notices.