Public notices

Information about upcoming or recent changes to Kiwibank accounts and services.

Upcoming changes

Changes to our fees and limits

Effective from 19 June 2024

We're updating our Personal Banking and Business Banking fees and limits.

Summary of changes

Personal Banking fees and limits
  • Sweep, Dynamic Sweep and PayStream

As of 31 May 2023, we stopped offering the ability to use Sweep, Dynamic Sweep or PayStream (also known as EasySave) on business accounts.

From 19 June 2024, you'll no longer be able to use Sweep, Dynamic Sweep or PayStream on personal accounts. So, we’ve removed the reference to these payment services in the Personal Banking fees and limits.

  • Unauthorised overdraft rate

To align with our website, we’ve included the ‘Unauthorised overdraft rate’ of 22% p.a.

Download a copy of the updated Personal Banking Fees and Limits, effective from 19 June 2024.

Business Banking fee and limits
  • Unauthorised overdraft rate

To align with our website, we’ve included the ‘Unauthorised overdraft rate’ of 22% p.a.

Download a copy of the updated Business Banking Fees and Limits, effective from 19 June 2024.

Date published: 31 May 2024

Recent changes

Changes to our cash deposit service for business accounts - 22 May 2024

From 22 May 2024, we're making changes to comply with upcoming Anti-Money Laundering (AML) legislation updates. These changes are designed to help reduce the risk of money laundering. Anyone who deposits cash into a Kiwibank business account at a Kiwibank branch or Local for Kiwibank without the authority to transact on the account will need to provide their first name and surname at the time they deposit the cash.

Date effective: 22 May 2024
Date published: 2 May 2024
Changes to our General Terms & Conditions - 3 May 2024

We’re updating the wording in section 11 of our General Terms and Conditions, to read 'An automatic payment authority may be cancelled, without notice to you, in circumstances when the automatic payment fails three scheduled dates in a row' (not four as previously stated - this was an error).

Download a copy of the updated General Terms & Conditions effective from 3 May 2024.

Date effective: 3 May 2024
Date published: 19 April 2024
Changes to our Access Term Deposit feature - 3 April 2024

We'll no longer be offering the Access Term Deposit feature on Term Deposits opened on, or after, 3 April 2024. If you have a Standard or Business Term Deposit for a term of two years or more, that was opened before 3 April 2024, this feature will continue until the maturity date of that Term Deposit.

We’ve updated our Term Deposit General Terms and Conditions brochure to reflect this change.

Download a copy of the updated Term Deposit General Terms and Conditions, effective from 3 April 2024.

Date effective: 3 April 2024
Date published: 20 March 2024
Changes to our fees - 1 April 2024

We're updating our General Terms and Conditions and Personal Banking and Business Banking Fees and Limits.

Summary of changes

General Terms and Conditions

  • The sentence referring to the 'Unauthorised overdraft fee' has been removed from the 'Interest and charges' section as we'll no longer charge this fee.

Download a copy of the updated General Terms and Conditions, effective from 1 April 2024.

Personal Banking Fees and Limits

  • The 'Account out of order fee' has been removed as we'll no longer charge this fee.

Download a copy of the updated Personal Banking Fees and Limits, effective from 1 April 2024.

Business Banking Fees and Limits

  • The 'Account out of order fee' has been removed as we'll no longer charge this fee.
  • The 'Overdraft over limit fee' has been removed as we'll no longer charge this fee.

Download a copy of the updated Business Banking Fees and Limits, effective from 1 April 2024.

Date effective: 1 April 2024
Date published: 15 March 2024
Changes to our Credit Card Terms & Conditions - 16 February 2024

We've changed when the terms and conditions take effect. For credit card customers, this incorporates both our General Terms and Conditions and our Credit Card Terms and Conditions. They will take effect from the date we open your card account instead of from the time your card or card account is first used.

We’re also updating the ‘Primary and joint cardholders’ and ‘Additional cardholders’ sections under Section 1 ‘Responsibility for your use and others who may use the credit card account’. It'll now include more detailed information on what happens if a primary or joint cardholder passes away.

Download a copy of the updated Credit Card Terms & Conditions, effective from 16 February 2024.

Date effective: 16 February 2024
Date published: 17 January 2024
Changes to our international payments - 29 November 2023

Update 7 March 2024: Further to our public notice dated 14 November 2023.

Our updated Personal Banking Fees & Limits brochure (effective 29 November 2023) was missing the 'Optional home loan service fees', pages 22 and 23. This has now been corrected.

Download a copy of the updated Personal Banking Fees & Limits effective from 29 November 2023.


Summary of changes

We’re introducing an additional outward international payment fee option called OUR², in addition to our current payment fee option SHA¹. And, we’re also reducing the payment fee option for SHA¹ from $20 to $10. As a result we’re updating our Personal Banking Fees and Limits and Business Banking Fees and Limits to include the following:

  • NZD20 equivalent when done by internet banking with charges OUR²
  • NZD35 equivalent when done person to person at your nearest Kiwibank branch or by email with charges OUR²
  • NZD10 equivalent when done by internet banking with charges SHA¹.

¹ SHA fees are shared between the sender and beneficiary of the payment. Overseas bank fees will be deducted from the payment. This will mean the beneficiary receives less than you have sent.

² OUR fees are paid by the sender of the payment. You will pay an additional fee, which will be added to your payment fee to cover overseas bank fees. By choosing this option, the full amount you send should reach the beneficiary; however, this is not within Kiwibank’s control and there may be additional fees charged to the beneficiary.

Download copy of the updated Personal Banking Fees and Limits and Business Banking Fees and Limits effective from 29 November 2023.

Changes to international direct credit payments

From 29 November 2023, we’ll no longer offer international direct credit payments in Canadian Dollars. If you're wanting to make a payment to Canada in Canadian Dollars (CAD), this can still be completed as an international money transfer as this remains unchanged.

Date effective: 29 November 2023
Date published: 14 November 2023
Changes to our fees and limits - 20 November 2023

From 20 November, we're removing the fee for credit card cash advances in New Zealand. As a result we've made changes to the Personal Banking Fees and Limits and Business Banking Fees and Limits brochures.

Summary of changes

The credit card cash advance fee for transactions made in New Zealand has been updated from $0.90 per transaction to 'free', as we'll no longer charge this fee.

Download a copy of the updated Personal Banking Fees and Limits and Business Banking Fees and Limits, effective from 20 November 2023.

Date effective: 20 November 2023
Date published: 31 October 2023
Changes to our fees and limits - 1 November 2023

We're updating our Personal Banking and Business Banking fees and limits.

Summary of changes

Personal Banking fees and limits
  • The Contact Centre and automated phone banking high usage fee will be changed to remove the automated phone banking high usage fee. Please note that the Contact Centre high usage fee will continue to be charged.
  • The postal statement fee will be charged on Free Up accounts at $2 per statement, per account.

Download a copy of the updated Personal Banking Fees and Limits, effective from 1 November 2023.

Business Banking fees and limits
  • The Contact Centre and automated phone banking high usage fee will be changed to remove the automated phone banking high usage fee. Please note that the Contact Centre high usage fee will continue to be charged.

Download a copy of the Business Banking Fees and Limits, effective from 1 November 2023.

Date effective: 1 November 2023
Date published: 18 October 2023
Changes to our General Terms & Conditions - 18 September 2023

From 18 September, we'll no longer be issuing non-personalised Visa Debit Cards at our branches. You'll still be able to order a new or replacement personalised Visa Debit Card at a branch or within the mobile app. The card will then be posted to you.

We’re updating section 30 of our General Terms & Conditions brochure to reflect this change.

Download a copy of the updated General Terms & Conditions effective from 18 September 2023.

Date effective: 18 September 2023
Date published: 4 September 2023
Changes to our ATM fleet - mid September 2023

Update December 2023: Since this public notice was first published on 14 August, the date we now expect the transition to run is from November 2023 to May 2024.


What’s changing

As part of our exciting multi-year programme of transforming our products, services and technology, we have strengthened our 10+ year partnership with NCR to take over the ownership and operations of our ATM network. NCR is the leader in ATM technology and operate Allpoint branded ATMs in New Zealand.

What this change means for you

You'll still be able to access all the same features you currently have today as well as continuing to enjoy fee-free ATM transactions. From 2024, you'll have access to a broader network of deposit capable ATMs.

All ATMs located at our Kiwibank branches will remain branded as Kiwibank, while the rest will transition to new Allpoint branding as part of this change. We expect this transition to run from mid September to April 2024.

Date effective: mid September 2023
Date published: 14 August 2023