On 18 December 2020, AMP Home Loans Limited (a subsidiary company of Kiwibank) and Kiwibank Limited amalgamated and continued as Kiwibank Limited.
Between 18 December 2020 and 31 July 2021, we migrated AMP Home Loans customers across to Kiwibank systems. This involved:
- changing AMP access and account numbers to Kiwibank numbers;
- migrating customers to equivalent Kiwibank products;
- issuing new Kiwibank ATM/EFTPOS cards; and
- amending the AMP Home Loan terms and conditions and AMP General terms and conditions.
Changes to terms and conditions
If you migrated from AMP Home Loans to Kiwibank:
- your AMP Home Loan terms and conditions were amended and replaced with the Kiwibank Home Loan Terms & Conditions (PDF 271.7 KB); and
- your AMP General Terms and Conditions were amended and replaced with the Kiwibank Personal and Business Banking General Terms & Conditions (PDF 469.9 KB).
We explained these changes and how they apply to you in the letter we sent you on 18 December 2020, and by public notice on 17 May 2021.
Previous versions of your terms and conditions can be found on our legal documents archive.
Rates & fees
For information about fees, please download the Kiwibank Personal Banking Fees & Limits brochure (PDF 205.8 KB).
For interest rates please see our current home loan interest rates.
For more information about the migration, you can download a copy of the AMP Home Loans migration guide (PDF 693.8 KB).
As of 3 December 2020, we stopped offering Repayment Protection Insurance to new customers. If you're an existing policy holder, your cover will continue unchanged. You can cancel your policy anytime.
Cover for existing customers
- Repayment cover – involuntary unemployment: if you unexpectedly lose your job through no fault of your own, your personal loan repayments of up to $1,500 a month will be covered while you look for a new role – up to a maximum of six months.
- Repayment cover - disability: if you’ve become disabled as a result of sickness or injury and can’t work, your personal loan repayments of up to $1,500 per month will be covered, until you return to work.
- Life cover: if you die, or are diagnosed with a terminal illness that means you’re likely to die within 12 months, your personal loan will be paid off in full – up to $50,000.
Download full policy (PDF 387.2 KB) effective from 15 March 2021.
Get in touch
If you've got any questions or if you'd like to make a claim:
- Call us on 0800 220 999 between 10.30am – 7pm, Monday to Friday.
Insurance is issued by Hallmark Life Insurance Company Ltd. (Hallmark Life) and Hallmark General Insurance Company Ltd. (Hallmark General) (incorporated in Australia and operating in New Zealand).
Life Cover is issued by Hallmark Life. Repayment Cover is issued by Hallmark General.
Hallmark Life and Hallmark General have both received Insurer Financial Strength Ratings of BBB from S&P Global Ratings.
Both Hallmark Life and Hallmark General maintain solvency positions in excess of their current requirements or obligations.
For full details regarding these disclosures including the table of Insurance Financial Strength Ratings, as well as the definitions of the ratings, the table of the solvency positions, and Agency & Scale can be found at latitudefinancial.com.
An overseas policyholder preference applies to Hallmark General.
Kiwibank receives commission for referring personal loan insurance to Hallmark Life or Hallmark General.
Personal loans and car loans are provided by Latitude Financial Services Limited (“Latitude”). Kiwibank receives remuneration for referring a personal loan to Latitude. Latitude’s lending criteria, terms and conditions, and fees apply.
We no longer offer Home loan Insurance. If you’re an existing policy holder of Home Loan Insurance, for information on how to make a claim, how to reduce or cancel your insurance and to view policy wordings, visit nib.co.nz.
If you're an existing policy holder of Life & Living Insurance visit nib.co.nz for information on how to make a claim, how to change or cancel your insurance and to view policy wordings.
We no longer offer Credit Card Repayment Insurance.
If your policy was issued from 10 April 2011, your policy is provided by nib nz insurance limited. For more information on how to make a claim, how to cancel your insurance and to view policy wordings, visit nib.co.nz.
If your policy was issued before 10 April 2011, your policy was provided by Chubb Life Insurance New Zealand Limited. Download the policy wording. Cover under this policy ended on 30 September 2023. Visit chubblife.co.nz for more information.
International accounts & services
On 29 April 2022, we stopped accepting foreign cheques and international bank drafts.
If you receive an overseas pension or benefit payment by cheque from one of the countries below, you'll need to use an alternative way to receive these payments into your bank account electronically.
Australia and the United Kingdom
The two ways to receive pension or benefit payments from Australia and the United Kingdom are:
- Special Banking Option
- Direct Payment Option
You can learn more about these payment options and how to apply at workandincome.govt.nz.
Canada and the United States
If you receive pension and benefit payments from Canada or the United States (social security payments), you can receive these by direct deposit to your account by completing the forms found on the links below:
Complete the Foreign direct deposit enrolment form found on the Public Services and Procurement Canada website.
Complete the Direct Deposit Sign Up Form - New Zealand (SSA-1199-OP19), found on the US Social Security Administration website.
Once you download and complete the form, email it to email@example.com to have it signed by a Kiwibank representative. When you receive the form back, submit it via the relevant website above.
Find out more about receiving an international payment.
As of 1 March 2023 we stopped offering Fetch™ payment solutions; web payments, recurring payments, virtual payments and invoice payments. If you already use one or more of these services, you'll be able to continue to use them, until we get in touch with you about your options.
Access your Fetch account by logging into the Fetch system.
As of 1 September 2022, we stopped offering the Kiwibank QuickPay® mobile payment device that pairs with the Kiwibank QuickPay app. We have replaced it with a new and improved standalone Kiwibank QuickPay mobile device.
Set up fee for a first device
Set up fee for an additional device
Monthly merchant service fee
Device replacement fee
Monthly support fee per device
From 28 February 2020, we stopped issuing and accepting cheques.
Kiwibank bank cheques that are dated up to and including 28 February 2020 can still be presented to Kiwibank for payment. If you receive a cheque or regular payments by cheque, you’ll need to contact the person who gave you the cheque and ask them to pay you directly into your bank account.
If you're a business banking customer, there's lots of alternative ways to make and receive payments. For everything you need to know about making the change to digital, visit our pay and get paid section.
As of 27 October 2022, we stopped offering the ability to set up a new Sweep and Dynamic Sweep. If you already have one of more of these services, you'll be able to continue to use them on personal and joint accounts for now.
From 31 May 2023, you can no longer use Sweep and Dynamic Sweep on business accounts.
There are no changes to the way Sweep works. You'll still have a minimum and maximum balance set in your originating account and money will be transferred between this account and your nominated account according to these balances. Sweeps will occur at the end of each day, including weekends and public holidays.
Dynamic Sweep is a variation of Sweep that operates in real time.
- If you don't have enough money in your account to make a payment, it will take the additional money required to complete the payment straight away from your nominated accounts to your originating account.
- It can pull funds from multiple accounts.
You can use sweeps with revolving home loan and Free Up accounts, and customers who have existing Back-up Saver, Fast Forward Saver (Dynamic Sweep only), Now, Front Runner and Bill Blaster accounts, sweeps can also be used. With Bill Blaster and Fast Forward Saver, you can only sweep money into the account and not out.
As of 27 October 2022, we stopped offering the ability to set up a new PayStream. If you already have one of more of these, you'll be able to continue to use them on personal and joint accounts for now.
From 31 May 2023, you can no longer use PayStream (also known as EasySave) on business accounts.
There are no changes to the way PayStream works. You'll still be able to split a certain percentage or a set dollar amount of your incoming funds (e.g. your pay) into different accounts. PayStream doesn't work on payments from other Kiwibank accounts, including those from employers that bank with Kiwibank.
Retail products aren't available to financial institutions or wholesale customers.
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