Cover is provided by Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners.
Benefits at a glance
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Covers up to 40 days away. If you need cover for longer call 0800 876 541 before you go away.
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Cover your spouse and dependent children if they’re travelling with you.
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24-hour worldwide emergency assistance.
What you’re covered for
- Medical expenses if you’re injured, have an accident or become ill
- Loss or damage to your things or travel documents
- Unforeseeable cancellations, delays and loss of deposits
- Rental vehicle excess
- Pre-existing medical conditions are not automatically covered. If you have a pre-existing medical condition, you might be able to arrange cover for an extra premium. Call 0800 845 010 to find out more.
- Selected cover for epidemic and pandemic diseases including Covid-19*.
Terms, conditions, limits, sub-limits and exclusions apply, as stated in the Policy Wording (PDF 644.2Â KB).
How to get overseas travel insurance
Overseas travel insurance will be activated if you use an eligible credit card to pay for at least one of these things: overseas travel tickets, one or more nights of pre-paid accommodation, a pre-paid rental car, pre-paid scheduled transport ticket or a pre-paid guided tour.
You have to be a New Zealand citizen or permanent resident, be under 80 years old, be returning to New Zealand at the end of your trip, have an active Platinum Visa or Air New Zealand Platinum Visa for the duration of your trip.
Business trips are covered under some circumstances, call 0800 845 010 to find out more.
Important update to overseas travel insurance
Overseas travel insurance now includes selected cover for epidemic and pandemic diseases such as Covid-19*. If you test positive for Covid-19 while you're away and require overseas medical care and/or if you need to change your plans, cover's in place. Selected cover for epidemic and pandemic diseases is detailed in the Supplementary Policy Wording and this is to be read in conjunction with the Policy Wording, found in the Travel Insurance for Kiwibank Credit Cards Policy Wording (PDF 644.2Â KB).
If you're a Kiwibank Platinum Visa or an Air New Zealand Airpoints Platinum Visa cardholder, you may be eligible for overseas travel insurance providing you meet the terms and conditions within the Travel Insurance for Kiwibank Credit Cards Policy Wording (PDF 644.2Â KB).
There's no cover for lockdowns, stay-at-home orders, changes in government alert levels, quarantine, or mandatory isolation that applies generally, or broadly to some or all of a population, vessel or geographical area, or that applies based on where you're travelling to, from, or through. As with any travel insurance, deciding not to travel due to fear or change of mind is not covered.
There's no cover directly or indirectly arising from or caused by you commencing your travel against the New Zealand government’s advice or against local government advice at your overseas destination. We strongly recommend you check the Safe Travel website to confirm whether your travel destination is safe.
If you already have travel insurance through your Kiwibank Credit Card, are currently overseas and need help call Allianz Partners on +64 9 486 6868 24 hours a day, seven days a week.
Find out more by calling 0800 876 541.
How to make a claim
Please contact us as soon as you can after something goes wrong.
Phone
- Within New Zealand: call 0800 876 541 between 8.30am to 5pm, Monday to Friday.
Complete a claim form
Download and complete the online travel insurance claim form on the Tower website.
Important information
Travel Insurance for Insured Cards is underwritten by Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611). If you arrange your insurance through Kiwibank, you need to know that Kiwibank Limited doesn’t guarantee the obligations of, or any products provided by Tower Limited or AWP Services New Zealand Limited.
*Important terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Travel Insurance for Kiwibank Credit Cards Policy Wording (PDF 644.2Â KB).
View information about Tower's financial strength rating and solvency margin on their website at tower.co.nz.
Kiwibank holds no responsibility for the content on third party websites and make no representations as to the accuracy of the information provided on those websites.