Cover is provided by Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners.
Benefits at a glance
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Covers up to 40 days away. If you need cover for longer call 0800 876 541 before you go away.
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Simple activation process.
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Domestic cover for cancellations and travel delays.
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Rental vehicle excess of up to $6,000.
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Cover your partner and dependent children if they’re travelling with you.
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24-hour worldwide emergency assistance.
See relevant policy wording for full details of benefits.*
Which policy applies to your trip
We updated the Credit Card Travel Insurance Policy Wording on 1 July 2025. Read more about this change and what it means for you.
- If you activated your cover before 1 July 2025, the previous Credit Card Travel Insurance Policy Wording will apply — even if you travel after that date.
- If you activate your cover from 1 July 2025, the current Credit Card Travel Insurance Policy Wording will apply.
Pre-travel checklist
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Activate cover before travelling
To activate your cover, simply use your credit card to pre-pay for eligible travel costs within 12 months of your trip. You'll need to pre-pay at least $500 of travel costs for overseas travel, or $250 for domestic travel.
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Arrange pre-existing medical cover
Pre-existing medical conditions aren't automatically covered. If you have a pre-existing medical condition, you might be able to arrange cover for an extra premium. Call 0800 876 541 to find out more.
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Know which policy covers you
Check that you know which policy applies to your trip. If you activated your cover before 1 July 2025, the previous Credit Card Travel Insurance Policy Wording will apply — even if you travel after that date.
How to make a claim
If something goes wrong, please contact Allianz as soon as you can.
Call Allianz Partners
Within New Zealand call 0800 876 541, between 8:30am - 5pm, Monday to Friday.
Call Allianz on 0800 876 541Make a claim online
Complete the online travel insurance claim form on the Allianz website.
Visit claimmanager.co.nzImportant information
Travel Insurance for Insured Cards is underwritten by Tower Limited and managed by AWP Services New Zealand Limited trading as Allianz Partners. If you arrange your insurance through Kiwibank, you need to know that Kiwibank Limited doesn’t guarantee the obligations of, or any products provided by Tower Limited or AWP Services New Zealand Limited.
*Important terms, conditions, activation and eligibility criteria, limits, sub-limits, and exclusions apply. These are set out in the relevant policy wording:
Travel Insurance for Kiwibank Credit Cards policy – for cover activated before 1 July 2025
Travel Insurance for Kiwibank Credit Cards policy – for cover activated from 1 July 2025
View information about Tower's financial strength rating and solvency margin on their website at tower.co.nz.
Kiwibank holds no responsibility for the content on third party websites and makes no representations as to the accuracy of the information provided on those websites.