You may be eligible for overseas travel insurance through your Platinum Visa or Air New Zealand Airpoints™ Platinum Visa.
Within an approved travel bubble: If you're a Kiwibank Platinum Visa or Air New Zealand Airpoints Platinum Visa cardholder, you maybe eligible for overseas travel insurance if you meet the normal activation criteria and all other terms and conditions under the Travel Insurance for Kiwibank Credit Cards Policy Wording (PDF 204.2 KB) and travel to any location within a travel bubble approved by the New Zealand Government after the date such bubble opened. Please note there is no cover for any COVID-19 related claims or claims arising from any change in Quarantine-free travel status or the action of any government.
Outside an approved travel bubble: If you're a Kiwibank Platinum Visa or Air New Zealand Airpoints Platinum Visa cardholder and are considering overseas travel, you need to be aware that you won’t be covered for travel to, from or while staying in a location outside any travel bubble approved by the New Zealand Government (including, but not limited to, any location classified as ‘Do Not Travel’ by the Ministry of Foreign Affairs and Trade (MFAT)). We strongly recommend that you check the Safe Travel website to confirm whether your travel destination is safe. You can also register your plans with Safe Travel, so MFAT can contact you in the event of an emergency.
If you already have travel insurance through your Kiwibank Credit Card, are currently overseas and need assistance arranging travel home, please call Tower's Worldwide Emergency Assistance Service on +64 9 985 5000.
Find out more by calling Tower on 0800 379 372.
Covers up to 40 days away. If you need cover for longer call us on 0800 521 521 before you go away.
Protection for your spouse and dependent children if they’re travelling with you.
24-hour worldwide emergency assistance.
Cover is provided by Tower Insurance Limited.
Overseas travel insurance will be activated if you use an eligible credit card to pay for at least one of these things: overseas travel tickets, one or more nights of pre-paid accommodation, a pre-paid rental car, pre-paid scheduled transport ticket or a pre-paid guided tour.
You have to be a New Zealand citizen or permanent resident, be under 80 years old, be returning to New Zealand at the end of your trip, have an active Platinum Visa or Air New Zealand Platinum Visa for the duration of your trip.
Business trips are covered under some circumstances, but it would pay to check with Tower on 0800 845 010 for details.
Please contact us as soon as you can after something goes wrong.
Download and complete the Tower online travel insurance claim form on the Tower website. Make a claim.
Important information
Travel Insurance for eligible Kiwibank Credit Cards is provided by Tower Insurance Limited. Tower Insurance Limited is the only organisation responsible for claims under the policy. If you arrange your insurance through Kiwibank, you need to know that Kiwibank Limited doesn’t guarantee the obligations of, or any products issued by, Tower Insurance Limited. Important terms, conditions and exclusions are set out in the Travel Insurance for Kiwibank Credit Cards Policy wording (PDF 204.2 KB).
View information about Tower's financial strength rating and solvency margin on their website at tower.co.nz.
Kiwibank and Kiwi Insurance Limited hold no responsibility for the content on third party websites and make no representations as to the accuracy of the information provided on those websites.