Help with bank accounts

Get help and guidance with your bank accounts. Whether you're opening an account, checking a statement, updating your details or looking for account support.
Mother and daughter smiling together in a kitchen.

Open & manage accounts

How to

Open an account
How to

Prepare to travel overseas
How to

Find & read an account number
How to

Authorise someone to manage your accounts
How to

Close an account
How to

Share account details

Check account balance & statements

How to

Check account balances
How to

View, download & print bank statements
How to

Generate bank statements
How to

Update bank statement preferences
How to

Read a bank statement

Update personal details

How to

Update address, email & phone number
How to

Update your name & gender
How to

Verify your mobile number
How to

Check & update tax information

Account support

Guide

Support for financial difficulty
Guide

Seek emergency financial support
Guide

Let us know about a deceased estate