Set up, change or cancel a direct debit

Setting up a direct debit gives organisations permission to take recurring payments from your account. Learn how to set up, change, cancel or delete a direct debit.

Set up or change Cancel or remove

Set up or change

Set up a direct debit

  1. Ask the organisation you’ll be making the payment to for a direct debit form or find the form on their website.
  2. Fill in the direct debit form.
  3. Return the completed form to the organisation – they’ll do the rest.

Change a direct debit

You’ll need to contact the organisation you’re paying to change a direct debit, such as the payment amount, payment date or frequency. We’re unable to confirm or change these details for you.

Cancel or remove

Cancel or remove a direct debit

You can stop a direct debit by cancelling it or removing it in the mobile app or internet banking. If you still owe the organisation money, they may set the direct debit up again.

Cancel a direct debit

  1. Cancel a direct debit, you can:

    1. Contact with the organisation you're paying or,
    2. contact us and we’ll cancel it for you.

Remove a direct debit from your account

  1. Remove in the mobile app

    1. Tap 'Pay & Transfer' at the bottom of your screen.
    2. Select 'Direct debits'.
    3. Go to the direct debit you'd like to cancel.
    4. Tap 'Delete'.

  2. Remove from internet banking

    1. Click 'Pay & Transfer'.
    2. Under the 'Direct Debits' section, click the rubbish bin icon.
    3. Click 'Delete direct debit'.

Avoid failed direct debits

Sometimes, for whatever reason, you may not have enough money in your account to cover a direct debit, which can result in your payment failing.

  • For future direct debits, you need to make sure there’s enough money in your account on the day to cover the payment. Otherwise the payment will fail.
  • We can't tell you when direct debits are due if you're paying an organisation, the organisation you’re paying controls that.
  • We can see when payments are due if you're paying your Kiwibank Credit Card by direct debit.
  • If your direct debit fails, try to have enough money in your account for the next week (five business days) in case the organisation attempts to debit you again. If after a week the direct debit has not gone through, contact the organisation you’re paying and ask them to process it again or arrange to pay another way.

Learn how to...

Cards

Pay a credit card
Payments

Set up an automatic payment
Payments

Edit an automatic payment
Accounts

Find an account number