IRD Cost of Living Payments
If you’re entitled to the Cost of Living Payments that the Government has recently announced, instalments will automatically be paid into your account beginning Monday 1 August 2022. Find out more.
COVID-19 support & updates
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Branch updates
At the orange traffic light setting you can do all your banking in branch as you normally would, you'll just need to wear a mask and follow social distancing guidelines. See our branch page for more information.
Before visiting a branch, use our branch and ATM finder as branch hours may change.
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Apply for COVID-19 support
We have a range of initiatives under Kiwibank's Relief and Resilience Programme to try to support you through these difficult times.
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Manage your banking online
You can check balances, transfer funds, pay bills, manage your cards, apply and open some accounts and services and more. See our online banking support hub for help.
Unfortunately, times like these can also lead to increased phishing scams. Learn how to keep yourself safe online.
General enquiries

Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.
Selected public holidays
Our contact centres are open on:
- Easter Sunday
- Easter Monday
- ANZAC Day
- Queen’s Birthday
- Matariki
- Labour Day
- Waitangi Day
Our contact centres are closed on:
- Good Friday
- Christmas Day
- Boxing Day
- New Year’s Day
- Day after New Year’s Day