If you'd like to speak with someone over the phone, you can call us during the times listed below. You'll get five free calls per month. After this, fees may apply.
- Monday to Thursday: 7am - 9pm
- Friday: 7am - 8pm
- Weekends and selected public holidays*: 8am - 4:30pm
*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.
If you’re an existing customer, you can login to internet banking or the mobile app and send us a secure message. You can expect a reply within three working days.
Other ways to bank
Other phone numbers
If you've got general credit card enquiries you can call us during the times listed below.
If your card has been lost or stolen within New Zealand or overseas, you can call us anytime and we’ll cancel your card immediately.
Monday to Thursday: 7am - 9pm
Friday: 7am - 8pm
Weekends and selected public holidays*: 8am – 4:30pm
*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.
If you’re a Loaded for Travel card customer and need to contact us, you can call us anytime 24 hours a day, seven days a week.
Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.
Freephone 0800 222 490
From overseas +64 4 460 9290
Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33
Have you got some feedback for us? Maybe you’d like to give us a compliment about a great experience you’ve had, make a complaint, or have some feedback about something else. Whatever the reason, we’d like to hear from you. And if you have a problem, we want to put things right. Find out more
For all media enquiries, please contact:
External Communications Manager
Private Bag 39888
Wellington mail Centre
Lower Hutt 5045