If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme. As you can imagine, unfortunately a lot of Kiwis have been in contact regarding financial support. This means we have a significant backlog of requests, see here for up-to-date estimated response times.
Remember we’re all in this together, so when you’re dealing with our hardworking team, please be patient and please be kind – they’re working incredibly hard to get you the information and support you need.
To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020 and is for personal and business customers. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 129.5 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.4 KB) will apply. If you’re calling from overseas, charges by your network provider may apply.
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