Personal
This is personal banking support
Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.
If you suspect you've been scammed
If you think you've been scammed, get in touch with us as soon as possible by calling 0800 113 355 (or +64 4 473 1133 from overseas).
Learn more about how to recognise a scam and what you can do to keep yourself safe.
New home loan customer
If you're ready to start your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.
Existing home loan customer
Call 0800 000 654 or from overseas +64 4 803 1649
- Mon - Fri: 8am - 8pm
- Sat - Sun: 8am - 4:30pm
Home loan maintenance requests
We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests.
If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app.
If you need assistance, the fastest way to get in touch is to send us a message via secure mail through your internet banking or mobile app.
0800 521 521 or from overseas +64 4 473 1133
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including public holidays): 8am - 4:30pm
If your card has been lost or stolen or you suspect it's been compromised by a scam/fraud, you can call us anytime and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking.
0800 113 355 or +64 4 473 1133 from overseas
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
If you need help deciding on what investments are right for you, talk about your options with one of our investment specialists.
0800 222 490 or from overseas +64 4 460 9290
- Mon - Fri: 8:30am - 5pm
If calling from overseas about a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.
Call Fisher Funds on 0508 347 437 or from overseas +64 9 445 3377
- Mon - Fri: 8:30am - 5pm
Tower House, Contents, Car and specialist insurances
Includes Landlord, Travel, Boat, Contract Works - Renovation Cover, Lifestyle Block, Pet, Motorbike, Motorhome, Caravan or Trailer Insurance.
0800 222 491 or from overseas +64 4 473 1133
- Mon - Fri (including public holidays): 8am - 6pm
- Sat: 9am - 5pm
If it's an emergency, there'll be someone available to help you 24 hours a day, seven days a week.
If your policy was issued before 5 April 2018, it is provided by Tower Limited (formerly Tower Insurance Limited). To make a claim, call 0800 446 423 or fill out their online claim form.
House, Contents, Car Insurance administered by Ando
If your policy was issued between 5 April 2018 and 30 September 2024, it is provided by The Hollard Insurance Company Pty Ltd and managed by Ando Insurance Group Limited. To make a claim, call 0800 222 491, select option 1, then option 5.
nib Life & Living Insurance, Home Loan Insurance, Life Insurance and Credit Card Repayment Insurance
Call the nib team on 0800 555 642 or from overseas
+64 7 987 2500
- Mon - Fri: 8:30am - 5pm
Travel insurance for credit cards
Within New Zealand call 0800 876 541
- Mon - Fri: 8.30am - 5pm
To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 Mon - Fri, 8:30am - 6pm.
If we've recently contacted you about money we owe you, please contact our remediation team on 0800 744 482 or if you're overseas, call +64 4 473 1133 and ask for the Make It Right team.
Mon – Fri: 8am – 5pm
If you'd like to know more about a career at Kiwibank, visit our recruitment section. If you have any questions about recruitment or our current vacancies please contact our expert team by sending an email to recruitment@kiwibank.co.nz.
For all media enquiries, contact our External Communications Manager on 027 288 3263
Business
This is business banking support
Call 0800 601 601 or +64 4 803 1646 from overseas.
- Mon - Fri: 8am - 5pm
Talk to our business banking specialists
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses thrive. Whether you're just starting out or growing your business, we have an expert team of business specialists to help you on your journey.
Support for businesses
Online banking for business
Learn about our online banking tools for your business.
Internet banking FAQ's
We've got answers to some common questions about internet banking for business.
Starting a business
If you're thinking about starting your own business, we've got tips and guides for business success.
Other ways to bank or to reach us
Secure mail
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
Internet banking
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Mobile app
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
Banking in branch
Visit your nearest Kiwibank branch if you'd like to talk to someone in person. Use our ATMs to check balances or withdraw cash.
Phone & text banking
Phone and text banking is a quick way to check account information, transfer funds and make payments.
Postal address:
Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045
Need urgent help?
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Lost or stolen cards
If your card has been lost or stolen, you can call us anytime on 0800 113 355 or +64 4 473 1133 from overseas and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking.
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Reset internet banking password
If you verified your mobile number with us, you can reset your password online through internet banking. We’ll text you an SMS one-time code and you’ll need to be able to answer your KeepSafe questions. Find out more.
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Victim of fraud or a scam
If you think your accounts, cards or identity may have been compromised, please contact us immediately by calling 0800 113 355 or +64 4 473 1133 from overseas). Learn more about how to recognise a scam.
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Reset your mobile app security code
You can reset your mobile app security code by entering your internet banking password, either via the login help option or after entering your security code three times incorrectly. Find out more.
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Report suspicious email
Within communications we send, we'll never ask you to disclose your internet banking login details or ask you to click on a link to login to internet banking. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz.
Support with all things banking
Support and help to get to grips with things like online banking, resetting your password or security code, updating your personal details, payment times and what tax information you need to provide. This is getting your finances in order.
Selected public holidays
Our contact centre is closed on: |
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Our contact centre is open on: |
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