If you want to talk to one of our specialists or you need help with your banking, get in touch. We’re here to help.

General enquiries

Call 0800 113 355 or +64 4 473 1133 from overseas.

You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.

Home loan maintenance requests

We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests.

If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app.

If you need assistance, the fastest way to get in touch is to send us a message via Secure Mail through your internet banking or mobile app.

COVID-19 support & updates

Other ways to reach us

Talk to our specialists

We’ve got specialists to help you with your banking and investing needs.

Find us

Branch and ATM

Visit your nearest Kiwibank if you'd like to talk to someone in person and use our ATMs to check balances or withdraw cash.

Postal address

Kiwibank Limited

Private Bag 39888

Wellington Mail Centre

Lower Hutt 5045

Our contact centres are open on: Waitangi Day, Monday 8 February (observed Waitangi Day), Easter Sunday, ANZAC Day, Monday 26 April (observed ANZAC Day), Queen’s Birthday and Labour Day.

Our contact centres are closed on: Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.