COVID-19 update
If you're financially impacted by COVID-19 and need support, see how we can help you. For information on latest branch opening hours in the Northland, Auckland and Waikato regions see our branch updates page.
If you want to talk to one of our specialists or you need help with your banking, get in touch. We’re here to help.
COVID-19 support & updates
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Branch updates
- All branches in Alert Level 2 regions are open with normal opening hours.
- A select number of branches in Northland, Auckland and Waikato are open Wednesdays and Fridays, 10am-2pm, to support customers who have urgent banking requirements.
Read more on our branch updates page.
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Apply for COVID-19 support
We have a range of initiatives under Kiwibank's Relief and Resilience Programme to try to support you through these difficult times.
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Banking online
Need help banking from home? We've got a range of videos and 'how to' guides in our online banking support hub to walk you through using internet banking and our mobile app.
Unfortunately, times like these can also lead to increased phishing scams. Learn how to keep yourself safe online.
Labour Day public holiday payments
If you normally have payments due on a public holiday (e.g. on a Monday), you may be paid earlier (e.g. on the Friday prior). Find out more
General enquiries
Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.
Other ways to reach us
Secure mail
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
Internet banking
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Mobile app
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
Talk to our specialists
We’ve got specialists to help you with your banking and investing needs.
Home loan specialists
At any stage of your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.
At any stage of your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.
Business banking specialists
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Investment specialists
If you need help deciding on what investments are right for you, talk about your options with one of our specialists.
If you need help deciding on what investments are right for you, talk about your options with one of our specialists.
Insurance specialists
Insurance can be complicated. Whether you need help with something simple or you're after some detailed advice – we've got the right people to help you.
Insurance can be complicated. Whether you need help with something simple or you're after some detailed advice – we've got the right people to help you.
Wealth advisers
Making the right choices for your financial future can be scary. Kiwi Wealth’s team of Financial Advisers can help you make the right decision.
Making the right choices for your financial future can be scary. Kiwi Wealth’s team of Financial Advisers can help you make the right decision.
Find us
Selected public holidays
Our contact centres are open on: Waitangi Day, Monday 8 February (observed Waitangi Day), Easter Sunday, ANZAC Day, Monday 26 April (observed ANZAC Day), Queen’s Birthday and Labour Day.
Our contact centres are closed on: Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.