If you want to talk to one of our experts or you need help with your banking, get in touch. We’re here to help.

COVID-19 support & updates

Get in touch if you need support due to COVID-19

If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme. As you can imagine, unfortunately a lot of Kiwis have been in contact regarding financial support. This means we have a significant backlog of requests, see here for up-to-date estimated response times.

Remember we’re all in this together, so when you’re dealing with our hardworking team, please be patient and please be kind – they’re working incredibly hard to get you the information and support you need.

General enquiries

Call 0800 113 355 or +64 4 473 1133 from overseas.

To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020 and is for personal and business customers. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 129.5 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.4 KB) will apply. If you’re calling from overseas, charges by your network provider may apply.

Other ways to reach us

Public notices

Holiday payment information

If you’re expecting money to come in or go out over Easter and ANZAC Day, please be aware that payment timings will be affected. Find out more.

Tax certificates for year ending 31 March 2020

If you've earned more than $50 interest in the last tax year, we'll be sending you a tax certificate in the post after 16 April 2020. Find out more.

Talk to our experts

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