COVID-19 updates
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
06/04/20 4:00pm
If you want to talk to one of our experts or you need help with your banking, get in touch. We’re here to help.
COVID-19 support & updates
COVID-19 support & updates
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place, for Personal and Business Banking customers.
Latest branch openings
Our branches are currently closed. We're opening a limited number of Kiwibank branches on Wednesdays between 10am and 1pm for urgent banking requirements to support our customers who need help the most.
Ask Kiwibank Anything
We understand that in these unprecedented times you’ve got lots of questions, which you want answered quickly and clearly. So, to assist you, we’ve set up this Q&A hub.
Get in touch if you need support due to COVID-19
If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme. As you can imagine, unfortunately a lot of Kiwis have been in contact regarding financial support. This means we have a significant backlog of requests, see here for up-to-date estimated response times.
Remember we’re all in this together, so when you’re dealing with our hardworking team, please be patient and please be kind – they’re working incredibly hard to get you the information and support you need.
General enquiries
Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
To further support our customers, we’re temporarily waiving the fees charged when you call our automated phone banking and/or contact centre. This change will be effective from midnight on Wednesday 25 March 2020 until 31 May 2020 and is for personal and business customers. Other fees in our Personal Banking Fees n’ Limits Brochure (PDF 129.5 KB) and Business Banking Fees n’ Limits Brochure (PDF 117.4 KB) will apply. If you’re calling from overseas, charges by your network provider may apply.
Other ways to reach us
Secure mail
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
Internet banking
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Mobile app
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
Public notices
Holiday payment information
If you’re expecting money to come in or go out over Easter and ANZAC Day, please be aware that payment timings will be affected. Find out more.
Tax certificates for year ending 31 March 2020
If you've earned more than $50 interest in the last tax year, we'll be sending you a tax certificate in the post after 16 April 2020. Find out more.
Talk to our experts
We’ve got experts to help you with your banking and investing needs.
Home loan experts
At any stage of your home buying journey our home loan experts are available to give you obligation-free advice and guide you through the process right to the end.
Business banking specialists
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Investment experts
If you need help deciding on what investments are right for you, talk about your options with one of our experts.
Insurance experts
Insurance can be complicated. Whether you need help with something simple or you're after some detailed advice – we've got the right people to help you.
Wealth advisers
Making the right choices for your financial future can be scary. Kiwi Wealth’s team of Authorised Financial Advisers (AFAs) can help you make the right decision.
Selected public holidays
Our contact centres are open on Waitangi Day, Easter Sunday, Queen’s Birthday and Labour Day, and closed on Good Friday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.