General enquiries

If you'd like to speak with someone over the phone, you can call us during the times listed below. You'll get five free calls per month. After this, fees may apply.

  • Monday to Thursday: 7am - 9pm
  • Friday: 7am - 8pm
  • Weekends and selected public holidays*: 8am - 4:30pm

Phone 0800 113 355 or from overseas +64 4 473 1133

*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.

Secure mail

If you’re an existing customer, you can login to internet banking or the mobile app and send us a secure message. You can expect a reply within three working days.

Phone banking

Phone banking is an automated phone service available 24/7 to check balances and other account information. You'll get five free calls per month. After this, fees may apply.

Other ways to bank

Tax certificates for year ending 31 March 2019

If you've earned more than $50 credit interest in the last tax year, we'll be sending you a tax certificate in the post to the address we hold on file as at the end of March. The expected mailing date is 11 April 2019.

If you haven't received your tax certificate by the end of April, please contact us.

Other phone numbers

Business customers

Call our business team anytime between 8am and 6pm, Monday to Friday.

Freephone 0800 601 601

From overseas +64 4 803 1646

Email business.banking@kiwibank.co.nz

Fax 04 460 9117

Credit cards

If you've got general credit card enquiries you can call us during the times listed below.

If your card has been lost or stolen within New Zealand or overseas, you can call us anytime and we’ll cancel your card immediately.

Monday to Thursday: 7am - 9pm

Friday: 7am - 8pm

Weekends and selected public holidays*: 8am – 4:30pm

Phone 0800 521 521 or from overseas +64 4 473 1133

*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.

Loaded for Travel card

If you’re a Loaded for Travel card customer and need to contact us, you can call us anytime 24 hours a day, seven days a week.

Personal loans

You can call our Personal Loan team anytime between 8am and 7pm, Monday to Friday and between 8:30am and 5pm on weekends.

Freephone 0800 549 454

Online applications 0800 588 002

Home loans

Call our home loans team anytime between 8am and 6pm, Monday to Friday.

Freephone 0800 000 654

From overseas +64 4 803 1649

Or you can contact a Mobile Mortgage Manager or Banking Consultant in your area.

International payments & foreign currency accounts

Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.

Freephone 0800 222 490

From overseas +64 4 460 9290

Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33

Insurance

House, contents and car insurance

For claims or general enquiries, call 0800 222 491 between 8:30am - 5pm, Monday to Friday. If it's an emergency, we're available 24 hours a day, seven days a week.

If your policy was issued before 5 April 2018, it would have been provided by Tower Insurance Limited. To make a claim, call 0800 446 423 or fill out their online claim form.

Life & Living, home loan and credit card repayment insurance

For claims or general enquiries, call between 8:30am - 5pm, Monday to Friday:

If your life insurance policy was issued before 14 November 2012 or your credit card repayment insurance policy before 10 April 2011, it would have been provided by Cigna Life Insurance. For claims and general enquiries, call 0800 154 805 between 8am - 6pm, Monday to Friday.

Travel insurance for credit cards

For claims enquiries, call Tower Insurance Limited between 8am - 5pm, Monday to Friday:

If it's an emergency or you're calling from overseas, call +64 9 985 5000 24 hours a day, seven days a week.

To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 between 8:30am - 6pm, Monday to Friday.

KiwiSaver

You can call the Kiwi Wealth team anytime between 8am and 5pm, Monday to Friday.

Freephone 0800 427 384

From overseas +64 4 494 6079

Visit kiwiwealth.co.nz.

Suspicious emails

If you think you’ve been sent an email that doesn’t look like it’s from us, please forward it to suspicious.email@kiwibank.co.nz.

What is a suspicious email?

Feedback

Have you got some feedback for us? Maybe you’d like to give us a compliment about a great experience you’ve had, make a complaint, or have some feedback about something else. Whatever the reason, we’d like to hear from you. And if you have a problem, we want to put things right. Find out more

Media contact

For all media enquiries, please contact:

Kara Tait

External Communications Manager

‭‭027 475 3521‬‬

Our postal address

Kiwibank Limited

Private Bag 39888

Wellington mail Centre

Lower Hutt 5045