COVID-19 updates:
For up-to-date information on our branch opening hours, see our branch page. See latest COVID-19 updates and the support that might be available. If you need help banking from home, take a look at our internet banking guides.
If you want to talk to one of our experts or you need help with your banking, get in touch. We’re here to help.
COVID-19 support & updates
COVID-19 support & updates
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place for personal and business banking customers.
If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place for personal and business banking customers.
Branch updates
Most of our branches throughout the country will be open as usual during Level 2, but some may be operating under reduced hours. For up-to-date information on our branch opening hours, see our branch page.
Most of our branches throughout the country will be open as usual during Level 2, but some may be operating under reduced hours. For up-to-date information on our branch opening hours, see our branch page.
Changes to the Reserve Bank LVR restrictions
Although the Reserve Bank of New Zealand (RBNZ) has removed the Loan to Value (LVR) restrictions for banks, it doesn’t mean the requirement for a deposit has been removed. You'll still require a deposit.
Although the Reserve Bank of New Zealand (RBNZ) has removed the Loan to Value (LVR) restrictions for banks, it doesn’t mean the requirement for a deposit has been removed. You'll still require a deposit.
Get in touch if you need support due to COVID-19
If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme or the Business Finance Guarantee Scheme loan. The best way to get the ball rolling is to fill out a support contact form. Our hardworking team will get back to you as soon as they can. See latest estimated response times.
General enquiries
Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.
Other ways to reach us
Secure mail
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
Internet banking
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Mobile app
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
Talk to our experts
We’ve got experts to help you with your banking and investing needs.
Home loan experts
At any stage of your home buying journey our home loan experts are available to give you obligation-free advice and guide you through the process right to the end.
At any stage of your home buying journey our home loan experts are available to give you obligation-free advice and guide you through the process right to the end.
Business banking specialists
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Investment experts
If you need help deciding on what investments are right for you, talk about your options with one of our experts.
If you need help deciding on what investments are right for you, talk about your options with one of our experts.
Insurance experts
Insurance can be complicated. Whether you need help with something simple or you're after some detailed advice – we've got the right people to help you.
Insurance can be complicated. Whether you need help with something simple or you're after some detailed advice – we've got the right people to help you.
Wealth advisers
Making the right choices for your financial future can be scary. Kiwi Wealth’s team of Authorised Financial Advisers (AFAs) can help you make the right decision.
Making the right choices for your financial future can be scary. Kiwi Wealth’s team of Authorised Financial Advisers (AFAs) can help you make the right decision.
Find us
Selected public holidays
Our contact centres are open on Waitangi Day, Easter Sunday, ANZAC Day, Queen’s Birthday and Labour Day, and closed on Good Friday, Easter Monday, Monday 27 April (observed public ANZAC Day), Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.