New look Contact us section
You've probably noticed our Contact us section looks a little different. No need to worry, we've recently revamped this section.
If you want to talk to one of our experts or you need help with your banking, get in touch. We’re here to help.
General enquiries
Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
You'll get five free calls per month. After this, fees may apply. You can also reach us online by one of the options below.
Secure mail
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
Internet banking
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Mobile app
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
Talk to our experts
We’ve got experts to help you with your banking and investing needs.
Home loan experts
At any stage of your home buying journey our home loan experts are available to give you obligation-free advice and guide you through the process right to the end.
Business banking specialists
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Investment expert
If you need help deciding on what investments are right for you, talk about your options with one of our experts.
Our contact centres are closed during the following public holidays: Good Friday, Easter Sunday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.