Contact us

New home loan customer

If you're ready to start your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.

Existing home loan customer

Call 0800 000 654 or from overseas +64 4 803 1649

• Mon - Fri: 8am - 6pm

Home loan maintenance requests

We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests.

If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app.

If you need assistance, the fastest way to get in touch is to send us a message via secure mail through your internet banking or mobile app.

0800 521 521 or from overseas +64 4 473 1133

• Mon - Thu: 7am - 9pm
• Fri: 7am - 8pm
• Sat - Sun (including public holidays): 8am - 4:30pm

If your card has been lost or stolen, you can call us anytime and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking.

0800 113 355 or +64 4 473 1133 from overseas

• Mon - Thu: 7am - 9pm
• Fri: 7am - 8pm
• Sat - Sun (including selected public holidays): 8am - 4:30pm

If you need help deciding on what investments are right for you, talk about your options with one of our investment specialists.

Call Latitude on 0800 549 454

• Mon - Fri: 9.00am - 6:30pm

0800 222 490 or from overseas +64 4 460 9290

• Mon - Fri: 8:30am - 5pm

If calling from overseas about a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.

Call Kiwi Wealth on 0800 427 384 or from overseas +64 4 494 6079

• Mon - Fri: 8am - 5pm

House, contents and car insurance

0800 222 491 or from overseas +64 4 473 1133

• Mon - Fri: 8:30am - 5pm

If it's an emergency, there'll be someone available to help you 24 hours a day, seven days a week.

If your policy was issued before 5 April 2018, it would have been provided by Tower Insurance Limited. To make a claim, call 0800 446 423 or fill out their online claim form.

Life & Living Insurance, Home Loan Insurance and Life Insurance

Call the nib team on 0800 555 642 or from overseas
+64 7 987 2500

• Mon - Fri: 8:30am - 5pm

Credit Card Repayment Insurance

If your Credit Card Repayment Insurance policy was issued from 10 April 2011, get in touch with the nib team on 0800 555 642 or from overseas
+64 7 987 2500

• Mon - Fri: 8:30am - 5pm

If your Credit Card Repayment Insurance policy was issue before 10 April 2011, you'll need to get in touch with Chubb Life.

For claims and general enquiries, call Chubb Insurance on 0800 154 805 Mon - Fri, 8.30am - 5pm.

Travel insurance for credit cards

Within New Zealand call 0800 876 541

• Mon - Fri: 8.30am - 5pm

To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 Mon - Fri, 8:30am - 6pm.

If we've recently contacted you about money we owe you, please contact our remediation team on 0800 744 482

Mon – Fri: 8am – 5pm

For all media enquiries, contact our External Communications Manager on 021 227 7991