You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.
Under COVID Level 1, all branches around the country will be open as usual. See our branch updates page for more information.
If you’ve already been receiving home loan or credit card support under Kiwibank’s Relief and Resilience Programme, you can apply for further support here.
We’ve got specialists to help you with your banking and investing needs.
Our contact centres are open on: Waitangi Day, Monday 8 February (observed Waitangi Day), Easter Sunday, ANZAC Day, Monday 26 April (observed ANZAC Day), Queen’s Birthday and Labour Day.
Our contact centres are closed on: Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.