If you’ve been financially impacted by COVID-19 and need support, you may be able to access our COVID-19 Relief and Resilience support programme or the Business Finance Guarantee Scheme loan. The best way to get the ball rolling is to fill out a support contact form. Our hardworking team will get back to you as soon as they can. See latest estimated response times.
You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.
We’ve got experts to help you with your banking and investing needs.
Selected public holidays
Our contact centres are open on Waitangi Day, Easter Sunday, ANZAC Day, Queen’s Birthday and Labour Day, and closed on Good Friday, Easter Monday, Monday 27 April (observed public ANZAC Day), Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.