If you want to talk to one of our experts or you need help with your banking, get in touch. We’re here to help.
General enquiries
Call 0800 113 355 or +64 4 473 1133 from overseas.
- Mon - Thu: 7am - 9pm
- Fri: 7am - 8pm
- Sat - Sun (including selected public holidays): 8am - 4:30pm
You'll get five free calls per month. After this, fees may apply. If you’re calling from overseas, charges by your network provider may apply.
Waitangi Day information
If you’re expecting money to come in or go out on Waitangi Day, Thursday 6 February, please be aware that public holidays will affect payment times. Our contact centres are open from 8am - 4:30pm on this public holiday.
Other ways to reach us
Secure mail
If you’re an existing customer, you can send us a secure message via internet banking or our mobile app and we'll reply within three working days.
Internet banking
Manage your accounts online with our internet banking. It's easier, faster and protected by our internet banking guarantee.
Mobile app
As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.
Talk to our experts
We’ve got experts to help you with your banking and investing needs.
Home loan experts
At any stage of your home buying journey our home loan experts are available to give you obligation-free advice and guide you through the process right to the end.
Business banking specialists
Business is all about people and we’ve got the right people in the right places to help Kiwi businesses grow.
Investment experts
If you need help deciding on what investments are right for you, talk about your options with one of our experts.
Insurance experts
Insurance can be complicated. Whether you need help with something simple or you're after some detailed advice – we've got the right people to help you.
Wealth advisers
Making the right choices for your financial future can be scary. Kiwi Wealth’s team of Authorised Financial Advisers (AFAs) can help you make the right decision.
Selected public holidays
Our contact centres are open on Waitangi Day, Queen’s Birthday and Labour Day, and closed on Good Friday, Easter Sunday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.