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Contact us

We’re here to support you. If you'd like to talk to a specialist, or you need help with your banking, you can call us using the contact details below.

Personal

Call 0800 113 355 or +64 4 473 1133 from overseas.

You get five free calls in total per month. This includes calls to our automated phone banking system or to a customer service representative. After this, service fees may apply. If you’re calling from overseas, charges by your network provider may apply.

If you suspect you've been scammed

If you think you've been scammed, get in touch with us as soon as possible by calling 0800 113 355 (or +64 4 473 1133 from overseas).

Learn more about how to recognise a scam and what you can do to keep yourself safe.

Home loans

New home loan customer

If you're ready to start your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.

Existing home loan customer

Call 0800 000 654 or from overseas +64 4 803 1649

  • Mon - Fri: 8am - 6pm

Home loan maintenance requests

We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests.

If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app.

If you need assistance, the fastest way to get in touch is to send us a message via secure mail through your internet banking or mobile app.

Credit cards

0800 521 521 or from overseas +64 4 473 1133

  • Mon - Thu: 7am - 9pm
  • Fri: 7am - 8pm
  • Sat - Sun (including public holidays): 8am - 4:30pm

If your card has been lost or stolen or you suspect it's been compromised by a scam/fraud, you can call us anytime and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking.

Investments

0800 113 355 or +64 4 473 1133 from overseas

If you need help deciding on what investments are right for you, talk about your options with one of our investment specialists.

International payments and foreign currency accounts

0800 222 490 or from overseas +64 4 460 9290

  • Mon - Fri: 8:30am - 5pm

If calling from overseas about a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.

KiwiSaver

Call Fisher Funds on 0508 347 437 or from overseas +64 9 445 3377

  • Mon - Fri: 8:30am - 5pm
Insurance

House, contents and car insurance

0800 222 491 or from overseas +64 4 473 1133

  • Mon - Fri: 8:30am - 5pm

If it's an emergency, there'll be someone available to help you 24 hours a day, seven days a week.

If your policy was issued before 5 April 2018, it would have been provided by Tower Insurance Limited. To make a claim, call 0800 446 423 or fill out their online claim form.

Life & Living Insurance, Home Loan Insurance and Life Insurance

Call the nib team on 0800 555 642 or from overseas
+64 7 987 2500

  • Mon - Fri: 8:30am - 5pm

Credit Card Repayment Insurance

If your Credit Card Repayment Insurance policy was issued from 10 April 2011, get in touch with the nib team on 0800 555 642 or from overseas
+64 7 987 2500

  • Mon - Fri: 8:30am - 5pm

If your Credit Card Repayment Insurance policy was issue before 10 April 2011, you'll need to get in touch with Chubb Life.

For claims and general enquiries, call Chubb Insurance on 0800 154 805 Mon - Fri, 8.30am - 5pm.

Travel insurance for credit cards

Within New Zealand call 0800 876 541

  • Mon - Fri: 8.30am - 5pm

To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 Mon - Fri, 8:30am - 6pm.

Remediation payments

If we've recently contacted you about money we owe you, please contact our remediation team on 0800 744 482 or if you're overseas, call +64 4 473 1133 and ask for the Make It Right team.

Mon – Fri: 8am – 5pm

Recruitment

If you'd like to know more about a career at Kiwibank, visit our recruitment section. If you have any questions about recruitment or our current vacancies please contact our expert team by sending an email to recruitment@kiwibank.co.nz.

Media

For all media enquiries, contact our External Communications Manager on 021 254 7960

Business

Call 0800 601 601 or +64 4 803 1646 from overseas.

  • Mon - Fri: 8am - 5pm

Talk to our business banking specialists

Business is all about people and we’ve got the right people in the right places to help Kiwi businesses thrive. Whether you're just starting out or growing your business, we have an expert team of business specialists to help you on your journey.

Support for businesses

Online banking for business

Learn about our online banking tools for your business.

Internet banking FAQ's

We've got answers to some common questions about internet banking for business.

Starting a business

If you're thinking about starting your own business, we've got tips and guides for business success.

Banking in branch

Visit your nearest Kiwibank branch if you'd like to talk to someone in person. Use our ATMs to check balances or withdraw cash.

Phone & text banking

Phone and text banking is a quick way to check account information, transfer funds and make payments.

Postal address:

Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045

Need urgent help?

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Support with all things banking

Support and help to get to grips with things like online banking, resetting your password or PIN, updating your personal details, payment times and what tax information you need to provide. This is getting your finances in order.

Our contact centre is closed on:

  • Christmas Day
  • Boxing Day
  • New Year’s Day
  • Day after New Year’s Day
  • Good Friday

Our contact centre is open on:

  • Matariki
  • Labour Day
  • Waitangi Day
  • Easter Sunday
  • Easter Monday
  • ANZAC Day
  • King's Birthday