General enquiries

If you'd like to speak with someone over the phone, you can call us during the times listed below. You'll get five free calls per month. After this, fees may apply.

  • Monday to Thursday: 7am - 9pm
  • Friday: 7am - 8pm
  • Weekends and selected public holidays*: 8am - 4:30pm

Phone 0800 113 355 or from overseas +64 4 473 1133

*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, ANZAC Day, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.

Secure mail

If you’re an existing customer, you can login to internet banking or the mobile app and send us a secure message. You can expect a reply within three working days.

Phone banking

Phone banking is an automated phone service available 24/7 to check balances and other account information. You'll get five free calls per month. After this, fees may apply.

Other ways to bank

Other phone numbers

Business customers

Call our business team anytime between 8am and 6pm, Monday to Friday.

Freephone 0800 601 601

From overseas +64 4 803 1646

Email business.banking@kiwibank.co.nz

Fax 04 460 9117

Credit cards

If you've got general credit card enquiries you can call us during the times listed below.

If your card has been lost or stolen within New Zealand or overseas, you can call us anytime and we’ll cancel your card immediately.

Monday to Thursday: 7am - 9pm

Friday: 7am - 8pm

Weekends and selected public holidays*: 8am – 4:30pm

Phone 0800 521 521 or from overseas +64 4 473 1133

*Closed public holidays: Good Friday, Easter Sunday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.

Loaded for Travel card

If you’re a Loaded for Travel card customer and need to contact us, you can call us anytime 24 hours a day, seven days a week.

Personal loans

You can call our Personal Loan team anytime between 8am and 7pm, Monday to Friday and between 8:30am and 5pm on weekends.

Freephone 0800 549 454

Online applications 0800 588 002

Home loans

Call our home loans team anytime between 8am and 6pm, Monday to Friday.

Freephone 0800 000 654

From overseas +64 4 803 1649

Or you can contact a Mobile Mortgage Manager or Banking Consultant in your area.

International payments & foreign currency accounts

Our International team can help with foreign accounts and international transactions. They are available anytime between 8:30am and 5pm, Monday to Friday.

Freephone 0800 222 490

From overseas +64 4 460 9290

Note: If calling from overseas in regards to a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33

Insurance

The insurance team are available 8:30am to 6pm, Monday to Friday.

Freephone 0800 222 491

From overseas +64 4 463 2199

KiwiSaver

You can call the Kiwi Wealth team anytime between 8am and 5pm, Monday to Friday.

Freephone 0800 427 384

From overseas +64 4 494 6079

Visit kiwiwealth.co.nz.

Suspicious emails

If you think you’ve been sent an email that doesn’t look like it’s from us, please forward it to suspicious.email@kiwibank.co.nz.

What is a suspicious email?

Feedback

Have you got some feedback for us? Maybe you’d like to give us a compliment about a great experience you’ve had, make a complaint, or have some feedback about something else. Whatever the reason, we’d like to hear from you. And if you have a problem, we want to put things right. Find out more

Media contact

For all media enquiries, please contact:

Kara Tait

External Communications Manager

‭‭027 475 3521‬‬

Our postal address

Kiwibank Limited

Private Bag 39888

Wellington mail Centre

Lower Hutt 5045