Contact details

Working from home office

If you'd like to speak with one of our teams, you can call us during the times listed below.

Get in touch

If you’re calling from overseas, charges by your network provider may apply.

General enquiries

0800 113 355 or from overseas +64 4 473 1133

COVID-19 support

If you’ve been financially impacted by COVID-19, find out about the support we're offering to individuals and businesses.

To apply, complete our support request form for:

Home loans

New home loan customer

If you're ready to start your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end.

Existing home loan customer

Call 0800 000 654 or from overseas +64 4 803 1649

  • Mon - Fri: 8am - 6pm

Home loan maintenance requests

We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests.

If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app.

If you need assistance, the fastest way to get in touch is to send us a message via secure mail through your internet banking or mobile app.

Credit cards

0800 521 521 or from overseas +64 4 473 1133

  • Mon - Thu: 7am - 9pm
  • Fri: 7am - 8pm
  • Sat - Sun (including public holidays): 8am - 4:30pm

If your card has been lost or stolen, you can call us anytime and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking.


If you need help deciding on what investments are right for you, talk about your options with one of our investment specialists.

Business banking

0800 601 601 or from overseas +64 4 803 1646

  • Mon - Fri: 8am - 5pm


You can also talk to our business and property finance specialists if you're after some help to grow your business or property development funding.

Personal loans

0800 549 454

  • Mon - Fri: 9.00am - 6:30pm

Online applications: 0800 588 002

International payments and foreign currency accounts

0800 222 490 or from overseas +64 4 460 9290

  • Mon - Fri: 8:30am - 5pm

If calling from overseas about a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33.


0800 427 384 or from overseas +64 4 494 6079

  • Mon - Fri: 8am - 5pm


‭027 475 3521‬‬

For all media enquiries, contact Kara Tait, External Communications Manager.

Report a suspicious activity

If you think your identity or accounts may have been compromised, please contact us immediately.

We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to

Insurance claims and enquiries

House, contents and car insurance

0800 222 491

  • Mon - Fri: 8:30am - 5pm

If it's an emergency, we're available 24 hours a day, seven days a week.

If your policy was issued before 5 April 2018, it would have been provided by Tower Insurance Limited. To make a claim, call 0800 446 423 or fill out their online claim form.

Life & Living, home loan and credit card repayment insurance

Call the nib team on 0800 555 642 or from overseas
+64 7 987 2500

  • Mon - Fri: 8:30am - 5pm

If your life insurance policy was issued before 14 November 2012 or your credit card repayment insurance policy before 10 April 2011, it would have been provided by Cigna Life Insurance. For claims and general enquiries, call 0800 154 805 between Mon - Fri, 8am - 6pm.

Travel insurance for credit cards

0800 800 477 or from overseas +64 9 985 5000

  • Mon - Fri: 8.30am - 5pm

If it's an emergency or you're calling from overseas, call +64 9 985 5000 24 hours a day, seven days a week.

To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 between Mon - Fri, 8:30am - 6pm.

Find us

Branch and ATM

Visit your nearest Kiwibank if you'd like to talk to someone in person and use our ATMs to check balances or withdraw cash.

Postal address

Kiwibank Limited

Private Bag 39888

Wellington Mail Centre

Lower Hutt 5045

Our contact centres are open on:

  • Easter Sunday
  • Easter Monday
  • ANZAC Day
  • Queen’s Birthday
  • Labour Day
  • Waitangi Day

Our contact centres are closed on:

  • Good Friday
  • Christmas Day
  • Boxing Day
  • New Year’s Day
  • Day after New Year’s Day