If you're financially impacted by COVID-19 and need support, see how we can help you. For information on latest branch opening hours in the Northland, Auckland and Waikato regions see our branch updates page.
If you'd like to speak with one of our teams, you can call us during the times listed below.
If you’re calling from overseas, charges by your network provider may apply.
General enquiries |
0800 113 355 or from overseas +64 4 473 1133
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COVID-19 support |
If you’ve been financially impacted by COVID-19, find out about the support we're offering to individuals and businesses. To apply, complete our support request form for: |
Home loans |
New home loan customer If you're ready to start your home buying journey, our home loan specialists are available to give you obligation-free advice and guide you through the process right to the end. Existing home loan customer Call 0800 000 654 or from overseas +64 4 803 1649
Home loan maintenance requests We’re getting lots of enquiries about re-fixing your home loan, quotes for Fixed Rate Break Costs and restructure requests. If you have a fixed term expiring within 30 days, or are on a variable rate, you may be able to refix online through your internet banking or mobile app. If you need assistance, the fastest way to get in touch is to send us a message via secure mail through your internet banking or mobile app. |
Credit cards |
0800 521 521 or from overseas +64 4 473 1133
If your card has been lost or stolen, you can call us anytime and we’ll cancel your card immediately. You can also block your card temporarily using your mobile app or within internet banking. |
Investments |
If you need help deciding on what investments are right for you, talk about your options with one of our investment specialists. |
Business banking |
0800 601 601 or from overseas +64 4 803 1646
Email: business.banking@kiwibank.co.nz You can also talk to our business and property finance specialists if you're after some help to grow your business or property development funding. |
Personal loans |
Online applications: 0800 588 002 |
International payments and foreign currency accounts |
0800 222 490 or from overseas +64 4 460 9290
If calling from overseas about a general enquiry on your regular Kiwibank account, or you have a card, phone banking or internet banking query, please call +64 4 473 11 33. |
KiwiSaver |
0800 427 384 or from overseas +64 4 494 6079
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Media |
For all media enquiries, contact Kara Tait, External Communications Manager. |
If you think your identity or accounts may have been compromised, please contact us immediately.
We'll never ask you to disclose your internet banking login details by email or by clicking on a link within an email. If you think you’ve been sent an email that doesn’t look like it’s from us, don't respond or click on any links – please forward it to suspicious.email@kiwibank.co.nz.
House, contents and car insurance |
If it's an emergency, we're available 24 hours a day, seven days a week. If your policy was issued before 5 April 2018, it would have been provided by Tower Insurance Limited. To make a claim, call 0800 446 423 or fill out their online claim form. |
Life & Living, home loan and credit card repayment insurance |
0800 222 491 or from overseas +64 4 463 2199
If your life insurance policy was issued before 14 November 2012 or your credit card repayment insurance policy before 10 April 2011, it would have been provided by Cigna Life Insurance. For claims and general enquiries, call 0800 154 805 between Mon - Fri, 8am - 6pm. |
Travel insurance for credit cards |
0800 800 477 or from overseas +64 9 985 5000
If it's an emergency or you're calling from overseas, call +64 9 985 5000 24 hours a day, seven days a week. To extend cover for a specified item valued at more than $1,500 or to see if your pre-existing medical conditions can be covered, call 0800 845 010 between Mon - Fri, 8:30am - 6pm. |
Our contact centres are open on: Waitangi Day, Monday 8 February (observed Waitangi Day), Easter Sunday, ANZAC Day, Monday 26 April (observed ANZAC Day), Queen’s Birthday and Labour Day.
Our contact centres are closed on: Good Friday, Easter Monday, Christmas Day, Boxing Day, New Year’s Day and the day after New Year’s Day.