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Emergency financial support

If you've been impacted by an unexpected event in your community, such as an extreme weather event or a natural disaster, we're here to help and support you in a range of ways. Always contact us directly and be wary of suspicious calls, texts or emails asking you about account information.

Personal banking support

  • Home loans

    • Reducing your repayments to the minimum
    • Changing to interest-only repayments
    • Repayment deferral

  • Investments

    • Early access to some of your Term Deposit or Notice Saver funds
    • KiwiSaver hardship withdrawal

  • Credit cards

    • Reducing your repayments
    • Changing your card type if your card has a higher interest rate compared to other credit cards we offer

  • Everyday banking

    You may be able to access an emergency relief loan for essential needs, up to $1,000 for up to one month at 0% p.a. interest. Eligibility criteria applies.

Contact us

Business banking support

  • Lending

    • Temporary overdraft
    • Changing to interest-only repayments
    • Repayment deferral

  • Investments

    • Early access to some of your Term Deposit funds
    • Early access to some of your Notice Saver funds
Contact us

Financial hardship & assistance

If you’re in financial difficulty, unrelated to an unexpected widespread event in your community, we may be able to provide support for your individual situation.

Understand financial hardship and assistance.

Bank from wherever you are

Find your closest branch or ATM

Use our branch and ATM locator for the latest branch and ATM opening hours.

See branch hours

Mobile app

Log in to our mobile app so you can take your banking with you, and move money on the spot when you need it.

Find out more

Internet banking

Manage your accounts online. It's easier, faster, and protected by our internet banking guarantee.

Find out more