Automatic payments

Automatic payments are easy to set up and are perfect for paying fixed amounts regularly like your rent or savings.

How it works

  • Set payments to go out as often as you want – weekly, fortnightly, monthly, six monthly, annually or on the day or date of the month you choose.

  • You can set a future end date so your payments stop when you want them to.

Managing your payment

  • Online - log in to internet banking or the mobile app and select the Pay & Transfer tab, then when you create a payment in 'Pay someone', 'Pay a bill' or 'Transfer', change the frequency from 'one-off' to the frequency you want your automatic payment to go out.
  • By phone - call us on 0800 11 33 55.
  • In person - download and complete an Automatic Payment Authority Form and take it to your nearest Kiwibank.
  • To stop an automatic payment that's no longer needed
    • within the mobile app: go to 'Pay & Transfer', navigate to 'Future Payments'. Select the payment you wish to stop and select 'Delete' from the three-dot menu. Confirm this selection by pressing 'Delete'.
    • within internet banking: select the 'Pay & Transfer' tab, under 'Upcoming payments and transfers' choose the automatic payment you want to stop and select the bin icon. Confirm by selecting the 'Delete payment' button.

See our internet banking guides for a step-by-step video on how to make and edit automatic payments.

Avoid failed payments

Sometimes, for whatever reason, you may not have enough money in your account to cover a payment, which can result in your payment failing.

  • We recommend that you set up any payments to go out the day after you normally get paid. This is the easiest way to make sure you have enough money to cover your payments.
  • Set up your automatic payment to go through before 10pm on the day it's due.
  • Payments will be processed around 10am on the payment date you've set. If there’s not enough money in your account, we usually try the payment again around 10pm the same day, then again around 10am and 10pm on the next day, if needed. This gives you a chance to get enough money into your account or to let us know you want to skip the payment this time.
  • If you have an automatic payment that fails three payment cycles in a row, we’ll cancel it for you.