A couple of our Auckland branches will be open with reduced hours on Saturday 6 March. All our branches will be returning to normal hours from Monday 8 March. See our branch updates page for up-to-date information on branch opening hours.
If you find a transaction on your Visa or Mastercard® Credit Card or Visa Debit Card that you didn’t make, you can dispute it if you let us know within 60 days of the transaction.
You should try and contact the company before getting in touch with us.
Due to COVID-19, there are some circumstances where your transaction may need to be cancelled or your goods and services are taking longer to arrive than they should.
You should get in touch with us if you:
It’s so easy to buy goods or services online – but what should you do when you don’t receive what you paid for?
In the COVID-19 climate goods are taking a little longer to arrive than we're used to.
You've been advised you'll receive a refund, or a partial refund and you haven't received it yet.
Before contacting us, please keep in mind: