If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
If you’re going through financial hardship we may be able to help you. Please don’t be afraid to talk to us – the sooner you do, the sooner we can work out what we can do to help.
You could be hit by financial hardship for all sorts of reasons, and everyone's circumstances will be different. If any of these situations apply to you, we may be able to help:
If none of these situations apply to you but you're experiencing financial difficulties, we may still be able to help.
The sooner you get in touch the better. If you get too far behind in your loan repayments or bills you might not be eligible for our financial hardship assistance.
The type of assistance will be tailored to your specific situation and the accounts and services you have with us. It may include a repayment holiday, interest-only repayments, interest suppression or extending your loan.
If you’re a business going through financial hardship, please talk to your Business Manager.
Financial hardship assistance isn't available to investment entities, partnerships or trusts.
There is no charge or fee to apply for financial hardship assistance.
Assistance is decided on a case-by-case basis. Once you’ve submitted your application, we‘ll contact you within five business days to let you know the outcome.
If your application is approved the assistance may appear on your credit reporting history.