If you're looking for our everyday banking section, you've come to the right place - we've recently renamed and revamped this section.
If you’re going through financial hardship we may be able to help you. Please don’t be afraid to talk to us – the sooner you do, the sooner we can work out what we can do to help.
You could be hit by financial hardship for all sorts of reasons, and everyone's circumstances will be different. If any of these situations apply to you, we may be able to help:
If none of these situations apply to you but you're experiencing financial difficulties, we may still be able to help.
The sooner you get in touch the better. If you get too far behind in your loan repayments or bills you might not be eligible for our financial hardship assistance.
The type of assistance will be tailored to your specific situation and the accounts and services you have with us. It may include a repayment holiday, interest-only repayments, interest suppression or extending your loan.
Financial hardship assistance isn't available to businesses, investment entities, partnerships or trusts.
There is no charge or fee to apply for financial hardship assistance.
Assistance is decided on a case-by-case basis. Once you’ve submitted your application, we‘ll contact you within five business days to let you know the outcome.
If your application is approved the assistance may appear on your credit reporting history.
Yes, but only if you provide consent. We can discuss and negotiate with your nominated representative, but you’ll still need to agree to whatever solution is proposed.
Generally anything that you could have anticipated is not considered financial hardship, such as:
Before applying for financial hardship assistance, there are some other steps you can take:
Due to the nature of this product we're unable to provide any assistance on this type of loan account.