We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
Contact us as soon as you can after something goes wrong. If you're in New Zealand call 0800 800 477, we're available 8am to 5pm, Monday to Friday. If you're overseas call us collect on +64 9 985 5000, we're available 24 hours a day, seven days a week.
You can also download and complete the Tower online travel insurance claim form on the Tower website.