House, Contents and Car Insurance
If something goes wrong, here's how you can get in touch.
Phone 0800 222 491, select option 1, then option 6. There'll be someone available to help you 24 hours a day, seven days a week.
If you've opted in for roadside assistance, as part of your Comprehensive Car Insurance, and need help now call 0800 576 555.
If your policy was issued before 5 April 2018, it would have been provided by Tower Insurance Limited. To make a claim, call 0800 222 491 select option 1, then option 5, or fill out their online claim form.
Life & Living Insurance, Home Loan Insurance and Life Insurance
If something goes wrong, get in touch with the nib claims team, by visiting nib.co.nz.
Credit Card Repayment Insurance
If your Credit Card Repayment Insurance policy was issued from 10 April 2011, get in touch with the nib claims team by visiting nib.co.nz.
Contact Chubb Life if your Credit Card Repayment Insurance was issued prior to 10 April 2011 by calling 0800 154 805 between 8.30am to 5pm, Monday to Friday.
Travel insurance with your credit card
Contact Tower as soon as you can after something goes wrong. If you're in New Zealand call 0800 876 541. They're available 8:30am to 5pm, Monday to Friday.
You can also download and complete the Tower online travel insurance claim form on the Tower website.