We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
We know the last thing you want when a family member or friend has passed away is the worry of sorting out their financial affairs. We have a team dedicated to help you start sorting things out.
The quickest and easiest way to let us know that someone has passed away is to complete our online form. All we need to know at this stage is the name of the person who has passed away, their date of birth and a little information about you.
You can also contact us by emailing firstname.lastname@example.org, calling us on 0800 113 355 or from overseas +64 4 473 11 33, or write to us at Deceased Estates, Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045.