If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
We know the last thing you want when a family member or friend has passed away is the worry of sorting out their financial affairs. We have a team dedicated to help you start sorting things out.
The quickest and easiest way to let us know that someone has passed away is to complete our online form. All we need to know at this stage is the name of the person who has passed away, their date of birth and a little information about you.
You can also contact us by emailing email@example.com, calling us on 0800 113 355 or from overseas +64 4 473 11 33, or write to us at Deceased Estates, Kiwibank Limited, Private Bag 39888, Wellington Mail Centre, Lower Hutt 5045.