Support and help if you want to get to grips with things like online banking, how to reset your password or PIN, updating your personal details, payments times and what tax information you need to provide.
Ways to bank
Online, over the phone or in person – we're here for you however you want to bank.
Tips and guides
Financial abuse
Spot the warning signs of financial abuse and see what steps you can take to protect yourself.
Spot the warning signs of financial abuse and see what steps you can take to protect yourself.
Phishing & suspicious emails
Keep an eye out for suspicious emails, and protect yourself from threats to your computer and mobile phone.
Keep an eye out for suspicious emails, and protect yourself from threats to your computer and mobile phone.
Manage your money
Get on top of your money, whether you're getting out of debt, starting to save or building up investments.
Get on top of your money, whether you're getting out of debt, starting to save or building up investments.
New to banking online?
If you’re new to internet and mobile banking and would like support, we can help you to get set up and do your banking online. Please fill out our digital banking support form and we’ll get in touch as soon as we can.
Support for businesses
Guide
Online banking for businesses
Help
Internet banking FAQs
Article
Starting a business
Economic updates
Watch Kiwibank economists Jarrod Kerr, Jeremy Couchman and Mary Jo Vergara talk about the latest insights on the New Zealand economy.