COVID-19 update
For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
Support and help if you want to get to grips with things like online banking, how to reset your password or PIN, updating your personal details, payments times and what tax information you need to provide.
Ways to bank
Online, over the phone or in person – we're here for you however you want to bank.
Phone banking
Phone banking is an automated service you can use to check account information, transfer funds and make payments without having to log in to internet banking.
Phone banking is an automated service you can use to check account information, transfer funds and make payments without having to log in to internet banking.
Branches and ATMs
Along with our branches and ATMs nationwide, we also have specialists all over the country to help with your banking.
Along with our branches and ATMs nationwide, we also have specialists all over the country to help with your banking.
Tips and guides
New to banking online?
If you’re new to internet and mobile banking and would like support, we can help you to get set up and do your banking online. Please fill out our digital banking support form and we’ll get in touch as soon as we can.
Support for businesses
Guide
Online banking for businesses
Help
Internet banking FAQs
Article
Starting a business
Economic updates
Watch Kiwibank economists Jarrod Kerr, Jeremy Couchman and Mary Jo Vergara talk about the latest insights on the New Zealand economy.