Support hub

Support and help if you want to get to grips with things like online banking, how to reset your password or PIN, updating your personal details, payments times and what tax information you need to provide.

Ways to bank

Online, over the phone or in person – we're here for you however you want to bank.

Internet banking

Manage your accounts online with our internet banking. It's easier, faster, and protected by our internet banking guarantee.

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Mobile app

As well as doing all the things you'd expect from a banking app, you can login using fingerprint or face ID, personalise accounts and add goals.

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Phone banking

Check your balance quickly and other basic account information without having to login to internet banking.

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Branch and ATMs

Along with our branches and ATMs nationwide, we also have specialists all over the country to help with your banking.

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Support and resources

Guide

Reset internet banking password

Guide

Reset mobile app PIN

Support

Guide to KeepSafe

Guide

Lost or stolen cards

Guide

Basics of internet banking

Guide

Close an account

New to online banking?

We know it’s sometimes easier to learn things face-to-face, so we’ve set up opportunities for you to meet digital experts in person. Join us at a Tech Tea at one of our branches or attend a free Stepping UP workshop at selected community centres or libraries.

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Support for businesses

Guide

Online banking for businesses

Help

Internet banking FAQs

Article

Starting a business