A culture for high performance

We're the bank that shares the name and backs more than a million Kiwi in everything they do. But none of what we do is possible without our people.
Kiwibankers volunteering
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This is us. Where a great team matters.

Ngā Kauwaka is our culture. Together, we’ll nurture and develop an inclusive culture where we can all belong, that encourages us to do our best work through learning and growth. Our culture is about what we see, what we say and do and what we think and believe. Not only does this define how our culture supports us to put our customers at the heart of everything we do, it helps us understand the mindsets that will get us there.

I’m still excited to get up in the morning and do what I do, so I know this is the right role for me. A large part of what keeps me here is the people – we have such a great team. This really does feel like a place where I belong. I love the culture of support and acceptance – you can bring your real self to work, and that’s so important.
Liz Tee, Mobile Mortgage Manager

Liz Tee with friend

Ngā Kauwaka / Our culture

The first kauwaka were used to hold “Ngā Kete o te Wānanga”, the three baskets of knowledge. Kauwaka are vessels that carry knowledge and mindsets that prepare, inspire and enable us all. Kiwibank has four kauwaka, each holding a different mindset enabling our team to deliver on our purpose of Kiwi Making Kiwi Better Off.

  • Ka tīmata i a tātou / A place to belong

    • We create a culture of support and acceptance that encourages us to grow as people and professionals.
    • We're proud of what we've achieved, and ambitious about what we do.
    • This is the freedom to succeed.

  • Tapatahi / Better together

    • We all bring unique skills, perspectives and experiences that make us stronger as a team.
    • We are more powerful as a collective than we are as individuals.
    • This is an unstoppable team.

  • Me Māia / Rise to the challenge

    • We back ourselves and each other to succeed in everything we do.
    • We seek excellence and own every decision we make.
    • We're here to make a difference.
    • This is a relentlessness to perform.

  • Ngā Kiritaki / Customer at the heart

    • We exist to provide exceptional care, curiosity and expertise for our customers.
    • We're at our best when we walk in their shoes and own the impacts our actions have.
    • This is passion for those we serve.