We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
At Kiwibank, everything we do is driven by our purpose – Kiwi making Kiwi better off. We recognise we have an obligation to all New Zealanders, and to New Zealand, to conduct our business responsibly and ethically.
To help ensure we meet our obligations to New Zealand, Kiwibank has signed up to the Code of Banking Practice, which sets out best industry practice and what banks will do for customers. Download a copy of the New Zealand Bankers' Association Code of Banking Practice 2021 (PDF 364.1 KB) or visit the New Zealand Bankers' Association website.