If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
Our branches are currently closed. Please use internet and phone banking. Latest information here.
At Kiwibank we're committed to providing the best value banking for New Zealanders. This drives everything we do in providing finance and banking services. It also recognises that as a business we have an obligation to all New Zealanders and to New Zealand in the way we conduct our business.
To help ensure we meet our obligations to New Zealand, Kiwibank has signed up to the Code of Banking Practice, which sets out best industry practice and what banks will do for customers. Download a copy of the New Zealand Bankers' Association Code of Banking Practice 2018 (PDF 349.4 KB)or visit the New Zealand Bankers' Association website for the text version.
Kiwibank recognises that the broader impacts of conducting business in New Zealand can reach further than the direct impact of our actual operations. In addition to the Code of Banking Practice, Kiwibank applies a set of guiding principles for the benefit of our customers, while also using our influence as an organisation, an investor, and a lender, to make a positive contribution to our communities, the environment and New Zealand.
These guiding principles will be supported by management practices and systems. These will ensure that these principles are shared throughout Kiwibank and that these principles are applied across our business.