We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
At Kiwibank, everything we do is driven by our purpose – Kiwis making Kiwis better off. We recognise we have an obligation to all New Zealanders, and to New Zealand, to conduct our business responsibly and ethically.
To help ensure we meet our obligations to New Zealand, Kiwibank has signed up to the Code of Banking Practice, which sets out best industry practice and what banks will do for customers. Download a copy of the New Zealand Bankers' Association Code of Banking Practice 2018 (PDF 349.4 KB) or visit the New Zealand Bankers' Association website.