Verify your identity and address in branch

You'll need to bring your ID and proof of address to get verified in branch.

Acceptable forms of ID

You’ll need to bring an original version of your ID. It must be current (i.e. can't be expired). You can choose to prove your identity with one of the three following options.

Option 1

Bring ONE of the following:

  • Passport
  • New Zealand certificate of identity
  • New Zealand emergency travel document
  • New Zealand firearms licence
  • New Zealand refugee travel document.

Option 2

Bring ONE of the following:

  • Full New Zealand birth certificate
  • Certificate of New Zealand citizenship

AND one of the following:

  • New Zealand driver licence
  • New Zealand Defence Force photo ID
  • New Zealand Police photo ID
  • 18+ card/Kiwi Access
  • New Zealand student photo ID.

Option 3

Bring:

  • New Zealand driver licence

AND one of the following:

  • Bank card with customer name and signature from another New Zealand bank
  • Bank statement or letter issued from another New Zealand bank in the last six months
  • SuperGold Card with customer name and signature
  • Community Services Card with customer name and signature
  • Document with customer name issued from a New Zealand government agency (such as IRD, Work and Income or StudyLink) in the last six months.

Proof of address

Your proof of address must be original and dated within the last six months. It should show the same name as your ID and physical address.

  • Power, gas, water, phone (fixed line, not mobile), SKY or other recurring utility bill for your address
  • Bank statement or letter issued from another New Zealand bank
  • Letter from:
    • Another New Zealand financial institution
    • Central government or local council
    • Electoral office
    • School or tertiary institute
    • GP or hospital
  • Account statement issued for a store credit or finance account e.g. The Warehouse or Farmers
  • Tenancy agreement
  • Employment agreement.

If you're...

Under 18

If you’re under 18 and you only have a New Zealand birth certificate, we can accept the original version as a proof of your identity.

You'll still need to show a proof of address. If you don’t have one in your own name, we can accept your parent or guardian's proof of address.

Under 16

In addition to proof of ID and address requirements, we'll also need to see a proof of your relationship with your parent or guardian if you're under 16. They'll need to bring their ID.

Proof of relationship could be:

  • Original birth certificate
  • Court order
  • Letter from Oranga Tamariki.

A business or trust customer

If your account is for a business, we’ll require ID and proof of address for all directors, plus your certificate of incorporation. If it's for a trust, we’ll require ID and proof of address from all trustees, plus the trust deed.

Depending on the complexity of your business or trust, we may need more information.