Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
You'll need to bring an original version of your ID and proof of address to get verified in branch. If you can't do this, please talk to us.
All forms of ID must be original, current and not expired. Bank statements and central government documents must have been issued in the last six months.
You can choose to prove your identity with one of the three following options.
Your proof of address must be dated within last six months. It must show the same name as your ID and your physical address.
*This process is called Customer Due Diligence and is required under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We need to check your ID and proof of address in order to verify your full name, date of birth and address.
**This information is required under the Tax Administration Act 1994. As a New Zealand financial institution, Kiwibank must identify accounts held by customers who are foreign tax residents or entities connected to foreign tax residents, and must report prescribed identity and financial information about these accounts to Inland Revenue annually.
Download or print Kiwibank's Identify and Verify brochure (PDF 93.0 KB).