Verify your identity and address in branch

You'll need to bring an original version of your ID and proof of address to get verified in branch. If you can't do this, please talk to us.

Acceptable forms of ID

All forms of ID must be original, current and not expired. Bank statements and central government documents must have been issued in the last six months.

You can choose to prove your identity with one of the three following options.

Option 1

Bring ONE of the following:

  • Passport
  • New Zealand certificate of identity
  • New Zealand emergency travel document
  • New Zealand firearms licence
  • New Zealand refugee travel document

AND for non-New Zealand passports, we’ll need to view and retain a copy of your visa. Visas accepted:

  • Resident visa
  • Student visa (with proof of enrolment to a NZ institute)
  • Work visa eg working holiday visa.

Option 2

Bring ONE of the following:

  • Full New Zealand birth certificate
  • Certificate of New Zealand citizenship

AND one of the following:

  • New Zealand driver licence
  • New Zealand Defence Force photo ID
  • New Zealand Police photo ID
  • 18+ or Kiwi Access card
  • New Zealand student photo ID.

Option 3

Bring:

  • New Zealand driver licence

AND one of the following:

  • Bank card with your name and signature from another New Zealand bank
  • Bank statement or letter issued from another registered New Zealand bank*
  • SuperGold Card with your name and signature
  • Community Services Card with your name and signature
  • Document from a New Zealand government agency, e.g. Inland Revenue, Work and Income New Zealand or StudyLink*.

*This can also be used as proof of address.

Proof of address

Your proof of address must be dated within the last six months. It must show the same name as your ID and your physical address.

  • Power, gas, water, phone (fixed line, not mobile), SKY or other recurring utility bill for your address
  • Bank statement or letter issued from another New Zealand bank
  • Document from a New Zealand government agency

Letter from:

  • Another New Zealand financial institution
  • Central government
  • Local council, e.g. rates bill
  • Electoral office
  • School or tertiary institute
  • GP or hospital (invoices and prescriptions aren't acceptable)
  • Solicitor or accountant
  • Store account statement, e.g. a Farmers Finance Card or The Warehouse Finance Card statement
  • Tenancy agreement
  • Employment agreement
  • Breast screening letter.

If you're...

12 years old or under

If you’re 12 years old or under, we'll need to see an ID for yourself as well as your parent or guardian. We can use your parent or guardian's proof of address.

Your parent or guardian will also be required to provide documentation that confirms your relationship. This could be:

  • An original birth certificate
  • A court order
  • A letter from Oranga Tamariki.

Between 13 - 17 years old

If you’re between 13 - 17 years old, you'll need to bring your ID and proof of address to get verified in branch.

If you only have a New Zealand birth certificate, we can accept that as your ID. If you don’t have proof of address, we can also accept your parent or guardian’s.

If you're aged between 16 and 17 years old and you don’t have a proof of address, we can also accept your parent or guardian’s as long as your last names are the same. If your last names are different, you'll need to bring documentation to your nearest Kiwibank or Local for Kiwibank that confirms your relationship such as:

  • Your original birth certificate.
  • A court order.
  • A letter from Oranga Tamariki.

A business or trust

If you're part of a trust or you're starting a business, a non-profit organisation, looking at new opportunities, or you’re after detailed advice, we’ve got the right people in the right places to help you with your business ambitions. We've pulled together a handy break down of what you'll need to open a business account.