Verify your identity and address in branch

You'll need to bring an original version of your ID and proof of address to get verified in branch. If you can't do this, please talk to us.

Acceptable forms of ID

All forms of ID must be original, current and not expired. Bank statements and central government documents must have been issued in the last six months.

You can choose to prove your identity with one of the three following options.

Option 1

Bring ONE of the following:

  • Passport (for non-New Zealand passports, we'll need to view and retain a copy of your visa)
  • New Zealand certificate of identity
  • New Zealand emergency travel document
  • New Zealand firearms licence
  • New Zealand refugee travel document.

Option 2

Bring ONE of the following:

  • Full New Zealand birth certificate
  • Certificate of New Zealand citizenship

AND one of the following:

  • New Zealand driver licence
  • New Zealand Defence Force photo ID
  • New Zealand Police photo ID
  • 18+ or Kiwi Access card
  • New Zealand student photo ID.

Option 3

Bring:

  • New Zealand driver licence

AND one of the following:

  • Bank card with your name and signature from another New Zealand bank
  • Bank statement or letter issued from another registered New Zealand bank*
  • SuperGold Card with your name and signature
  • Community Services Card with your name and signature
  • Document from a New Zealand government agency, e.g. Inland Revenue, Work and Income New Zealand or StudyLink*.

*This can also be used as proof of address.

Proof of address

Your proof of address must be dated within last six months. It must show the same name as your ID and your physical address.

  • Power, gas, water, phone (fixed line, not mobile), SKY or other recurring utility bill for your address
  • Bank statement or letter issued from another New Zealand bank
  • Document from a New Zealand government agency
  • Letter from:
    • Another New Zealand financial institution
    • Central government
    • Local council, e.g. rates bill
    • Electoral office
    • School or tertiary institute
    • GP or hospital (invoices and prescriptions aren't acceptable)
    • Solicitor or accountant
  • Store account statement, e.g. a Farmers Finance Card or The Warehouse Finance Card statement
  • Tenancy agreement
  • Employment agreement
  • Breast screening letter.

If you're...

Between 13 - 17 years old

If you’re between 13 - 17 years old, you'll need to bring your ID and proof of address to get verified in branch.

If you only have a New Zealand birth certificate, we can accept that as your ID. If you don’t have proof of address, we can also accept your parent or guardian’s.

Under 12 years old

If you’re 12 years old or under, we'll need to see an ID for yourself as well as your parent or guardian. We can use your parent or guardians proof of address.

Your parent or guardian will also be required to provide documentation that confirms your relationship. This could be:

  • An original birth certificate
  • A court order
  • A letter from Oranga Tamariki.

A business or trust customer

If your account is for a business, we'll need ID and proof of address for all directors, shareholders over 25% and anyone who wants to operate on the account.

If your account is for a trust, we’ll need ID and proof of address for all trustees, the trust deed and source of wealth for the trust.

Depending on the complexity of your business or trust, we may need to follow up with you for more information before your account can be opened.

Overseas tax information

Before setting up a new account, you'll also be required to provide information on your overseas tax residency status including your tax identification number if applicable.**