Verify using your smartphone

If you're new to Kiwibank you can complete the identity verification process from your smartphone using ID Checker.

What is ID Checker?

ID Checker enables us to verify your identity using your smartphone, so you won't need to take your ID documents into a branch to be verified. It's built and hosted by a trusted and reputable third party and can be used on Android smartphones such as Huawei and Samsung as well as Apple devices (IOS).

You can use ID Checker if:

  • You have a current New Zealand passport or a New Zealand driver licence;
  • You live at a residential address in New Zealand.

Currently, ID Checker is only available for customers who are offered its use and new customers applying for a credit card online, but we’re looking to extend it to more customers in the future.

How it works

  1. If you have chosen to use ID Checker, you'll receive a text message from 5900 on your smartphone. The text message will include a link to ID Checker.
  2. Using your smartphone, click the link in the text message. You'll need to have your New Zealand passport or your New Zealand driver licence ready. ID Checker will walk you through the next steps.
  3. Once you’ve finished, if your identity has been verified successfully, we'll be in touch to discuss the next steps with you.
  4. If we can't verify your identity using ID Checker, you’ll receive a call and/or an email advising you to visit a branch to verify your identity.

Support

Download our ID Checker user guide (PDF 1020.0 KB) for step-by-step instructions on how to use ID Checker.