We have restored access to our internet banking and mobile services. Our contact centre is experiencing high demand and we ask for your patience as our team works through the backlog. We apologise for the inconvenience.
If you're new to Kiwibank you can complete the identity verification process from your smartphone using ID Checker.
ID Checker enables us to verify your identity using your smartphone, so you won't need to take your ID documents into a branch to be verified. It's built and hosted by a trusted and reputable third party and can be used on Android smartphones such as Huawei and Samsung as well as Apple devices (IOS).
Currently, ID Checker is only available for customers who are offered its use and new customers applying for a credit card online, but we’re looking to extend it to more customers in the future.
Download our ID Checker user guide (PDF 1020.0 KB) for step-by-step instructions on how to use ID Checker.