Platinum Visa - frequently asked questions

We sent emails between 2 September and 29 September 2025 to let you know your new Platinum Visa is on it's way. Your card will be sent 5–10 days after your move to Platinum Visa.

If your card hasn't arrived within 10 working days of our email, please contact us. You can set up Platinum Visa in your mobile wallet and start using that straight away.

If you moved from an Airpoints Platinum card and you currently have Apple Pay or Google Pay™ set up, your new Platinum Visa automatically replaced your Airpoints card in your mobile wallet.

If you moved from an Airpoints Low Fee or Standard card, you'll need to set it up again. See our guides on how to do this.

Yes, your Platinum Visa card has a new card number, expiry date and security code.

Yes, you'll need to activate your new card. For the smoothest experience, make a purchase in-store by inserting your card and entering your PIN. Activation instructions will be included when your card arrives.

Yes, your new Platinum Visa has the same PIN. If you'd like to change it, you can set a new PIN in the mobile app or internet banking.

If Platinum Visa doesn’t meet your needs, you have options. You can choose to switch to a Zero Visa or close your credit card account. Please note if you make the change before 31 October 2025, your Airpoints benefits will stop from the date you make the change.

Your Airpoints credit card will continue to work while you're getting set up with your new Platinum Visa. For a more seamless experience, we recommend that you activate and start using your new Platinum Visa card as soon as you receive it, and prior to 31 October 2025.

In the mobile app and internet banking, you'll continue to see your Airpoints credit card in the 'Cards' section. This will disappear from mid November.

Air New Zealand owns the Airpoints programme and associated benefits and sets the Airpoints terms and conditions that apply.

Under the Airpoints terms and conditions, Airpoints Dollars will remain valid for four years from the date they were added to your Airpoints account. After four years, those Airpoints Dollars are eligible to expire. Expiry of points happens once a year, on the anniversary of the day you joined the Airpoints programme. If you have any questions about points expiry or your anniversary date, please contact Air New Zealand.

The non-expiry benefit associated with your Kiwibank Airpoints credit card will remain in place until 31 October 2025. For any Airpoints Dollars that are older than four years (or close to the four-year mark), you may want to redeem these before 31 October 2025 to ensure you don’t miss out.

Status Points generally have a 12-month validity. 50% of the Status Points required for Silver and Gold tier status can be earned from credit card spend. For Elite tier status 40% of the Status Points required can be earned from credit card spend.

For any questions about Airpoints benefits, please contact Air New Zealand directly.

Your new Platinum Visa card comes with built in travel insurance. To activate your cover, simply use your credit card to pre-pay for eligible travel costs within 12 months of your trip. You'll need to pre-pay at least $500 of travel costs for overseas travel, or $250 for domestic travel. Eligibility criteria apply.

Yes – if you've already activated cover using your Airpoints Platinum credit card, this will carry over to your Platinum Visa card. If you close your account or switch to another card type, you’ll lose this cover and won’t be able to make a claim.

The travel insurance policy was updated on 1 July 2025, so make sure you know which policy applies to your trip.

We recommend adding your new card details to any regular payments or places where your old card was saved. You'll need to do this by 31 October 2025 to avoid any disruptions.

While we previously let you know that your payments would carry over automatically, we've since found this isn’t always the case, it depends on how each business sets them up.

When updating your payments, always go directly to the provider's official website or app when updating your card details. Don’t click on links in emails asking you to make updates. It’s the best way to avoid scams and keep your information secure.

While you're getting set up with Platinum Visa, transactions made with your old Airpoints card have been redirected to your new Platinum Visa. For transactions that are due to be processed after 31 October 2025, we recommend updating the payment with your new card details. This includes things such as online bookings made for holiday accommodation.

Any refunds or credits to your old Airpoints card have been automatically redirected to your new Platinum Visa. If you close your Platinum Visa before the refund is processed, we can transfer the money to another active Kiwibank account. To do this, send us a secure message via the mobile app or internet banking, or call us.

If you don't have an active Kiwibank account or we can't verify you over the phone, you'll need to visit your nearest Kiwibank. You'll need to bring your ID and proof of address with you.

If you moved from an Airpoints Platinum credit card, the account fee will be charged on your November statement, and then every six months after that.

If you moved from an Airpoints Low Fee or Standard card, the account fee will be charged six months after your last fee.

This applies to joint/additional cardholder account fees as well.

Airpoints Platinum account fees apply through to 31 October 2025. Partial refunds will be issued depending on when your fee was charged. This means you’re only paying for the period up to 31 October 2025, when Airpoints benefits end.

Joint/additional cardholder fees will be treated the same way.

Any balance transfers moved to your new Platinum Visa and the balance transfer interest rate will continue to apply until the term ends.

All purchases that appear on your Platinum Visa, starting from your first Platinum Visa statement, will qualify for up to 55 days interest free.

All purchases and cash advances that appear on your new Platinum Visa, including any balance that moved over from your Airpoints account, will qualify for the new 12.90% p.a. interest rate.