Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
With direct debits, you give organisations the authority to take regular payments from your account automatically, so you don't have to worry about remembering to make a payment.
Direct debit payments can be for variable or fixed amounts.
When you’re paying bills by direct debit and the amount changes each month (e.g. power or phone bills), the organisation you’re paying needs to let you know how much the payment will be, usually at least 10 days before it comes out of your account.
Sometimes, for whatever reason, you may not have enough money in your account to cover a payment, which can result in you being charged dishonour fees.