We can help you set up new accounts that are separate from any joint accounts you may have with the person who’s been financially abusing you.
We can change your address or contact details, to make sure your bank statements and letters are coming straight to you. Where possible, we can arrange to send your bank communications to you via email.
We can confirm who has the right to access or operate your accounts and make sure you're still comfortable for them to have that power. Find out more about how a power of attorney works.
If you want to take control of your banking but need help working out how to use internet banking, our mobile app, or phone banking, then take a look at our online support hub.
You might also want to talk to relevant people and organisations outside of Kiwibank to help get you any other support you may need. See what other resources might be helpful for you.
Get in touch
Please don't hesitate to get in touch with us if you need help sorting out any of your banking, or if you'd like to talk to someone about any concerns. Give us a call on 0800 11 33 55 or visit your nearest Kiwibank.