When Kiwibank converts foreign currency into New Zealand Dollars, or converts New Zealand Dollars into foreign currency, Kiwibank makes money on the foreign currency conversion rates.
We’re aware that some of our customer transactions on Visa Debit cards were impacted between 6:30pm – 7:00pm on Wednesday, 17 April. We’re really sorry about the inconvenience this has caused.
This has now been resolved for the majority of our customers with transactions reversed today. Any fees charged as a result of this incident will be reversed. See all details.