Make sure you understand what service, transaction and account fees you’re paying on your account. Take a look at our rates and fees page and see if you’ve got the best account for you, or if there’s one that might suit you better.
Everyday accounts, for example, are designed for money to go into and come out of regularly. They generally have no or low electronic transaction fees and low interest because your money isn't sitting in them for long. Savings accounts, on the other hand, are designed to encourage you to not touch your money and often charge fees on withdrawals. If you fall into the habit of using your savings accounts often, you'll find that fees quickly add up.
If you think there's an account which could suit you better, talk to us about changing accounts.
If you don’t have the funds to meet an automatic payment or direct debit you’ll be hit with a dishonour fee. If you have an automatic payment that fails three payment cycles in a row, we’ll cancel it, so you don’t keep incurring dishonour fees.
You can see a list of your automatic payments and when they’re due to go out in internet banking or our mobile app. With direct debits we can’t tell you when payments are due, as the organisation you’re paying controls that.
Our Bill Blaster account holds your bills money away from temptation. It works alongside your Free Up, Now or Front Runner accounts. It has no transaction fees and a lower dishonour fee than our other accounts.
You could also set up PayStream to help you budget your money by setting aside a certain amount of money or a percentage of incoming payments to a separate account. PayStream is free to set up in the first 30 days after you open your Kiwibank account – after that there’s a $3 set up or change fee.