If you’ve been financially impacted by COVID-19 and need support, see the range of initiatives we’ve put in place if you’re a personal banking customer or a business banking customer. For all other COVID-19 updates, see here.
See latest information on the Government's Finance Guarantee Scheme for businesses.
Find out when money goes into and comes out of your accounts as different types of payments are processed at different times.
If you’re expecting money to come in or go out over Easter and ANZAC Day, please be aware that payment timings will be affected. Find out more.
From Thursday 19 March 2020, your MSD payments will be processed at 11pm, on the same day you’re used to receiving them. Find out more.
Kiwibank to Kiwibank payments or transfers are processed immediately – including on weekends and public holidays.
If you're making a payment or transfer to a Kiwibank Credit Card, your credit card balance will automatically update the 'available balance'. The 'owing balance' won't update until the next business day. Public holidays don't affect the process of internal transfers. Please note that if payments are made at certain times outside of ordinary business hours, the update to your ‘available balance’ and/or ‘owing balance’ may be delayed by up to one business day.
Automatic payments are processed around 10am on the due date. If the due date falls on a weekend or public holiday, we’ll process the payment on the next business day.
If there’s not enough money in your account, we’ll try the payment again at 10pm the same business day, then again at 10am and 10pm on the next business day, if needed. You’ll only be charged a dishonour fee if the payment fails four times.
Direct debits are processed overnight – they’re the last thing we do each day to make sure you receive any deposits before we send out your payments.
Practically, this means the funds leave your account sometime in the middle of the night – the exact time varies each day.
We send payments to other banks every hour between 9am and midnight on business days. Payments submitted after midnight or on a weekend or public holiday will be sent the next business day.
Depending on the receiving bank’s timeframes, the recipient could see the money in their account quickly after you make a payment or it may show overnight.
For future dated payments, see automatic payments.
We process payments coming into customer accounts from other banks at regular intervals between 9am and midnight on business days.
If you get a regular payment, for example your salary, a benefit or pension, you might be used to seeing that payment turn up at a certain time each week or fortnight. However, there’s no guarantee that payments will always show up at the same time.