If you're looking for our everyday banking section, you've come to the right place - we've recently renamed and revamped this section.
Find out when money goes into and comes out of your accounts as different types of payments are processed at different times.
Kiwibank to Kiwibank payments or transfers are processed immediately – including on weekends and public holidays.
If you're making a payment or transfer to a Kiwibank Credit Card, your credit card balance will automatically update the 'available balance'. The 'owing balance' won't update until the next business day. Public holidays don't affect the process of internal transfers. Please note that if payments are made at certain times outside of ordinary business hours, the update to your ‘available balance’ and/or ‘owing balance’ may be delayed by up to one business day.
Automatic payments are processed around 10am on the due date. If the due date falls on a weekend or public holiday, we’ll process the payment on the next business day.
If there’s not enough money in your account, we’ll try the payment again at 10pm the same business day, then again at 10am and 10pm on the next business day, if needed. You’ll only be charged a dishonour fee if the payment fails four times.
Direct debits and cheques are processed overnight – they’re the last thing we do each day, to make sure you receive any deposits before we send out your payments.
Practically, this means the funds leave your account sometime in the middle of the night – the exact time varies each day.
We send payments to other banks every hour between 9am and midnight on business days. Payments submitted after midnight or on a weekend or public holiday will be sent the next business day.
Depending on the receiving bank’s timeframes, the recipient could see the money in their account quickly after you make a payment or it may show overnight.
For future dated payments, see automatic payments.
We process payments coming into customer accounts from other banks at regular intervals between 9am and midnight on business days. This means there's no set time a payment will show up in your account.
If you get a regular payment, for example your salary, a benefit or pension, you might be used to seeing that payment turn up at a certain time each week or fortnight. However, there’s no guarantee that payments will always show up at the same time – it all depends on when the payment is made and when the bank that’s sending the money makes the transfer.
Westpac is the bank that sends out Government payments – for example, salaries from a Government department, benefits or pensions. If you’re expecting one of these payments and the money has not shown up in your account when you expected it to, then there could be a delay at Westpac's end.
If there's a delay, unfortunately there’s not much we can do other than wait for them, no doubt their technical team will be working hard to get their payments out.