Kiwi Insurance Limited sale

Kiwi Insurance Limited sale announced – business as usual for customers.

What you need to know

Kiwi Group Holdings Limited recently announced the sale of its life insurance business Kiwi Insurance Limited to nib nz holdings limited (nib). The sale is anticipated to occur early in 2022, subject to regulatory approvals.

Kiwi Insurance customers don’t need to do a thing as there is no change to their existing insurance policies or the way that they make their claims, with policies continuing under existing terms and conditions.

nib’s purpose is your better health. They have been partnering with Kiwi to help them live healthier, happier lives since 2012. Learn more about nib health insurance at nib.co.nz.

Questions and answers

What changes have been announced about Kiwi Insurance?

Kiwi Group Holdings Limited has announced it will sell its life insurance business, Kiwi Insurance Limited, to nib nz holdings limited (nib).

Under the sale agreement Kiwibank will refer its retail customers to nib for their life and living insurance needs.

Completion of the sale is anticipated to occur early 2022, subject to regulatory approvals.

If the sale proceeds, nib will acquire 100% of the shares of Kiwi Insurance Limited and Kiwi Insurance Limited will no longer be owned by Kiwi Group Holdings.

What do these changes mean for me now?

There will be no change to your current policy as a result of the sale announcement. You’ll continue to have the same level of cover and be looked after in the same way.

We’ll be in touch if there are any future changes in the way we support you.

Am I still covered?

Yes. Your policy continues under the existing terms and conditions.

Do I need to reapply for cover?

No. Your cover will continue unchanged.

Do I need to do anything because of the sale?

No. Your cover will continue unchanged.

I am currently making a claim, what will happen now?

Our claims processes haven’t changed and we will continue to manage claims in accordance with the terms and conditions of your policy.

How do I make a new claim?

In the same way you have always been able to.

You should continue to call the team at Kiwi Insurance team (0800 222 491, option 2 and then option 3) and we'll help you through the claims process.

How do I check my cover or make changes to my cover?

In the same way you have always been able to.

You should continue to call the Kiwi Insurance Team (0800 222 491, option 2 and then option 2) regarding any queries on your policy, and to make changes to your policy.

I have a house and contents or car or boat insurance policy that I bought through Kiwibank – is this affected by the sale?

No. These policies continue and any queries on these policies can be made by calling the team at Kiwibank (0800 222 497, option 1 and then option 3 for Tower underwritten policies or option 4 for Kiwi Insure underwritten policies).