Getting started with Platinum Visa
You've now been moved to our new Platinum Visa credit card from Airpoints card. Learn how to update your payment details, and find answers to common questions about your move.
We're excited to offer this card which unlocks value for even more Kiwi. Customers told us what they'd value in a new card, and Platinum Visa comes with a range of benefits that reflect this feedback. This includes:
- Built-in travel insurance with domestic and overseas benefits
- A lower interest rate of 582 - Platinum Visa - interest rate on purchases (active)
- More interest free days.
Let's get you set up
To help make your move to Platinum Visa seamless, here’s what you need to know:
- Activate and start using your card
- For the smoothest experience, make a purchase in-store by inserting your card and entering your PIN.
- Manage your PIN anytime
- Your Platinum Visa comes with the same PIN. If you'd like to change it, you can set a new PIN in the mobile app or internet banking.
- See all your transactions
- Start using your Platinum Visa as soon as it arrives and you’ll see all your pending transactions in the mobile app and internet banking. If you continue using your old Airpoints card, pending transactions won’t show.
Update your regular payments & card details
Not all regular payments were automatically carried to your new Platinum Visa as it depends on the business. We recommend adding your new card details to any regular payments or places where your old card might have been saved to avoid any disruptions.
Stay safe from scams
Always update your card details through the provider’s official website or app, never through links in emails asking you to make updates.
Common places to update
- Mobile phone & internet providers – 2degrees, One NZ, Spark, Skinny
- Power companies – Genesis, Powershop, Meridian, Mercury, Flick, Contact, Nova Energy
- Insurance companies – nib, Tower, AIA, Vero, AA, Southern Cross, State Insurance, AMI
- Holiday bookings – booking.com, AirBnB, holidayhouses.co.nz, airlines e.g. airport parking bookings
- TV and music subscriptions – Netflix, SkyTV, Spotify, Lightbox
- Fitness and gym subscriptions – Les Mills, City Fitness, Anytime Fitness, Snap Fitness, Jetts
- Food deliveries – My Food Bag, HelloFresh, Uber Eats, Delivereasy
- Ride sharing & transport app – Snapper card, AT HOP card, Uber, Zoomy, Ola, Lime, Jump
- Buy Now Pay Later – AfterPay, Genoapay, Laybuy
- Charitable donations – Red Cross, Cancer Society, SPCA
Frequently asked questions
If you moved from an Airpoints Platinum credit card, the account fee will be charged on your November statement, and then every six months after that.
If you moved from an Airpoints Low Fee or Standard card, the account fee will be charged six months after your last fee.
This applies to joint/additional cardholder account fees as well.
Your Platinum Visa card comes with built in travel insurance. To activate your cover, simply use your credit card to pre-pay for eligible travel costs within 12 months of your trip. You'll need to pre-pay at least $500 of travel costs for overseas travel, or $250 for domestic travel. Eligibility criteria apply.
Yes – if you've already activated cover using your Airpoints Platinum credit card, this will carry over to your Platinum Visa card. If you close your account or switch to another card type, you’ll lose this cover and won’t be able to make a claim.
The travel insurance policy was updated on 1 July 2025, so make sure you know which policy applies to your trip.
For a full list of frequently asked questions about this change, visit the FAQs page.
The information on this page relates to all of our Airpoints credit cards — Air New Zealand  Airpoints™ Platinum, Air New Zealand Airpoints™ Low Fee, Air New Zealand Airpoints™ Standard.
Standard terms and conditions
Lending criteria, terms and conditions, and fees apply. Interest rates, fees and limits subject to change. Download the Credit cards terms and conditions.
Kiwibank is the issuer of the Air New Zealand Airpoints credit cards. Airpoints terms and conditions apply. See airpoints.co.nz for details.