If you’re expecting money to come in or go out on a public holiday, please be aware that payment timings will be affected.
No payments between banks are processed over public holidays. Customers who normally have direct credits or automatic payments/direct debits scheduled on a day that falls on a public holiday may have their direct credits paid earlier, while outward payments may be processed later.
For example, if the public holiday is on a Friday, your direct credits may be paid on the Thursday, while outward payments – like an automatic payment or direct debit – may be processed on the following Monday.
Payment times will only be affected by national public holidays, not regional holidays, like anniversary days.
Payment dates vary, so please check with the organisation paying you. If you have automatic payments normally set to go out on the day of the public holiday, remember to leave enough funds in your accounts to cover later payments and avoid dishonour fees.
Our contact centres are open on Waitangi Day (6 February 2020) from 8am - 4:30pm.