How credit checks work

What a credit check is

When you apply for things like a loan, credit card, hire purchase or overdraft, the lender will usually run a credit check.

They'll request a summary of your credit history from a credit reporting agency, with your permission. Think of it as sharing a record.

Your credit report will include information about your current and past credit accounts and how you’ve managed repayments.

This information is also used to calculate your credit score, which indicates how likely you are to pay your bills on time.

Lenders use this information to help decide whether to offer you credit and on what terms.

What shows up on your credit report

A credit report can include information about your:

• home loan
• credit cards and overdrafts
• personal loans and car finance
• hire purchases
• phone and power accounts
• repayment history (on-time and late payments).

Missing payments, defaults, or falling behind can show up, which is why staying on top of everyday bills matters just as much as loan repayments.

Your personal information is still protected under the Privacy Act and handled in accordance with Kiwibank's Privacy Notice. You stay in control of who can access it. For more information, visit the Privacy Commissioner’s website.

Positive credit reporting

This is the bit we love to shine a light on — your credit report isn’t a list of mistakes.

It can also show when you:

• pay on time
• get back on track after a rough patch
• make extra or early repayments.

Kiwibank participates in positive credit reporting. That means we report both what credit you have and how you’re managing it, not just when things go wrong.

It gives a fairer, more balanced picture, especially if you’ve worked hard to get back on track.

Improve your credit score

Credit scores aren’t set in stone. Small, steady actions can make a real difference.

Start with the basics:

• Pay bills and repayments on time.
• Pay off any unpaid debts if you can. A missed payment or default can show on your credit report, but paying it can reduce how much it affects you over time.
• Check your credit report and dispute any errors.

Be thoughtful with credit applications. Having some credit and managing it well can help. Applying for lots of credit at once can work against you, as it may look like financial stress rather than confidence.

Progress counts — even if it’s gradual.

Check your credit score

You can get a free copy of your credit report from any of New Zealand’s three credit reporting agencies:

• Equifax
• Centrix
• Experian

Checking your report regularly helps you stay informed and in control.