Transaction fee refund for home loan customers

Customers who took out a Kiwibank Home Loan prior to 31 March 2020 were eligible to have the transaction fees waived on their everyday and savings accounts. However, we incorrectly charged these transaction fees to some customers when we shouldn't have. We're making it right by refunding these fees.

If you recently received a letter or email from us about your refund, please complete the form below. We'll then pay your refund to you within the next 21 business days. Please make sure you provide your details by 31 August 2021.