For information on how the new traffic light system works and the latest opening hours for our branches, see our branch updates page.
Customers who took out a Kiwibank Home Loan prior to 31 March 2020 were eligible to have the transaction fees waived on their everyday and savings accounts. However, we incorrectly charged these transaction fees to some customers when we shouldn't have. We're making it right by refunding these fees.
If you're an affected customer, you would've received a communication from us advising you to complete a form. The form was available until 31 August 2021 and is no longer active so please call 0800 744 482.