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We went cheque-free early last year and soon we'll also stop accepting foreign cheques and international bank drafts. If you need support learning about other payment alternatives, we’ve got resources and friendly experts to help you.
There are a number of ways we can help you with alternative payment methods, including Stepping UP digital banking workshops or our digital support hub. You can also read our frequently asked questions.
From 29 April 2022, we’ll no longer accept foreign cheques or international bank drafts. This means:
To receive money from overseas you can use an International Money Transfer (also known as a Telegraphic Transfer). This is a faster and more secure alternative to receiving foreign cheques.
To receive a payment electronically instead of by cheque, you’ll need to contact the person or company sending you money and request a change in the payment method. You'll also need to supply them with some details including:
Find out more about receiving money from overseas and all the information you'll need to supply.
If you’re receiving an overseas pension or benefit payment by cheque from one of the countries below, you'll need to start using an alternative way to receive these payments into your bank account electronically.
The two ways to receive pension or benefit payments from Australia and the United Kingdom are:
You can learn more about these payment options and how to apply at workandincome.govt.nz.
If you receive pension and benefit payments from Canada or the United States (social security payments), you can receive these by direct deposit to your account by completing the forms found on the links below:
Once you download and complete the form, email it to international@kiwibank.co.nz to have it signed by a Kiwibank representative. When you receive the form back, submit it via the relevant website above.
We're here to help as you switch from cheques to alternative methods of payment. The good news is there are lots of easy and convenient ways to make payments, that are cheaper, faster and secure.
We've partnered with community organisation, Stepping UP, who runs workshops at selected libraries for anyone keen to understand the basics of digital banking.
Our how-to-videos and step-by-step guides will talk you through the basics of internet banking and keeping safe online.
If you're new to banking online and would like one-on-one support from a Kiwibank digital expert, please fill out our digital banking support form and we’ll get in touch as soon as we can.
If you need to pay a bill or transfer money to a tradesperson, friend or family member, you can do this online with internet banking.
You can pay bills and transfer money on your mobile while you’re out and about with our app which offers a full range of banking services.
Use a Visa Debit Card for your everyday spending – you can pay for your shopping online or in person, or get cash out of an ATM.
We work hard to protect your money and personal information. This includes two online authentication services that provide an extra layer of security when you're using internet banking and our mobile app.
There are a range of questions and answers to help keep your account secure. You’ll set it up the first time you log in to internet banking and then each time you log in, you’ll need to answer a KeepSafe question to access your accounts.
Some transactions you make online or on our app will require two-factor authentication. You’ll be sent a one-time PIN to your mobile to complete your transaction. This is to make sure that you're the person who has requested the transaction.
If you haven’t spent a lot of time online, then the independent online safety watchdog Netsafe would be worth a visit. Netsafe is full of information and tips about how to stay safe online and avoid scams. We also have resources to help you stay safe online.