For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
We went cheque-free early last year and soon we'll also stop accepting foreign cheques and international bank drafts. If you need support learning about other payment alternatives, we’ve got resources and friendly experts to help you.
There are a number of ways we can help you with alternative payment methods, including Stepping UP digital banking workshops or our digital support hub. You can also read our frequently asked questions.
We're here to help as you switch from cheques to alternative methods of payment. The good news is there are lots of easy and convenient ways to make payments, that are cheaper, faster and secure.
We've partnered with community organisation, Stepping UP, who runs workshops at selected libraries for anyone keen to understand the basics of digital banking.
Our how-to-videos and step-by-step guides will talk you through the basics of internet banking and keeping safe online.
If you're new to banking online and would like one-on-one support from a Kiwibank digital expert, please fill out our digital banking support form and we’ll get in touch as soon as we can.
We work hard to protect your money and personal information. This includes two online authentication services that provide an extra layer of security when you're using internet banking and our mobile app.
There are a range of questions and answers to help keep your account secure. You’ll set it up the first time you log in to internet banking and then each time you log in, you’ll need to answer a KeepSafe question to access your accounts.
Some transactions you make online or on our app will require two-factor authentication. You’ll be sent a one-time PIN to your mobile to complete your transaction. This is to make sure that you're the person who has requested the transaction.
If you haven’t spent a lot of time online, then the independent online safety watchdog Netsafe would be worth a visit. Netsafe is full of information and tips about how to stay safe online and avoid scams. We also have resources to help you stay safe online.