If you're looking for our everyday banking section, you've come to the right place - we've recently renamed and revamped this section.
Kiwibank is going cheque-free. For some of us, receiving a cheque book was our first banking experience, and the uncertainty that comes with a significant change like this hasn’t escaped us. Rest assured, we’ll do everything we can to help make your transition to faster, cheaper and safer alternatives as easy as possible.
Kiwibank is going cheque-free from 28 February 2020. From 17 May 2019, you’ll no longer be able to open new cheque facilities. This means you won’t be able to get a cheque book on a newly opened bank account. If you already have cheque facilities on existing accounts, you won’t be able to order a new cheque book from 30 September 2019.
We’re not stopping accepting cheques immediately, but if you currently write cheques or receive cheques as payments, you’ll need to start using other forms of payment.
From 28 February 2020, you shouldn’t write cheques as they may not be honoured by Kiwibank. From this date, we’ll also no longer accept cheque deposits and will stop providing bank cheques.
There are a number of ways we can help you get prepared for this change including Stepping UP digital banking workshops, Kiwibank Tech Teas or our digital support hub. We also created a handy list of frequently asked questions.
Stopping our cheque service wasn't an easy decision to make. However, for the last five years the use of cheques at Kiwibank has been declining at a rate of 20% year-on-year as customers choose less expensive ways to pay. In fact, more than 99% of our customers' payments are via alternative methods.
There are three dates you need to remember:
*Any bank cheques issued prior to this date will be honoured as usual even if they're presented after this date.
Important: You'll need to be using alternative methods of payment before 28 February 2020.
From 30 September 2019, you'll no longer be able to order personalised deposit books. If you have deposit books issued before then, you'll be able to keep using them. You'll also still find deposit and withdrawal slips in Kiwibank branches.
For a full list of frequently asked questions about the changes to cheques, visit our FAQs page.
There are plenty of easy ways to make and receive payments.
Unfortunately, we won’t be able to accept cheques after 28 February 2020.
If this happens, you’ll need to contact the person who gave you the cheque and ask them to pay you directly into your bank account. This can be done online or in branch.
If you receive regular payments by cheque, please contact the person paying you to set up a payment direct to your bank account.
We have an internet banking guarantee to help protect our customers from scams. If you've been the victim of unauthorised activity on your accounts within internet banking or our mobile app, we'll reimburse any money you've lost as long as you’ve complied with our general terms and conditions (PDF 196.5 KB), haven’t acted dishonestly or negligently and have taken reasonable steps to protect your banking.
We’re also partnering with Stepping UP to run workshops for anyone keen to learn more about staying safe online.
There are many advantages to going digital:
The best way to pay is through a direct deposit into their account. Ask them for their account details and save them as a payee to make it easier in the future.
The good news is these businesses will receive your payment much faster than they would have if they were paid by cheque.
We can help you set up more efficient ways of accepting payments.
Some payment alternatives include:
We can also help you educate your customers on why they should pay electronically:
Alternatively, let them know they can give us a call on 0800 11 33 55 (anytime between 7am and 8pm, Monday to Friday and between 8am and 4:30pm on weekends).
We're here to help as you switch from cheques to alternative methods of payment. The good news is there are lots of easy and convenient ways to make payments, that are cheaper, faster and secure.
We've partnered with community organisation, Stepping UP, which will run workshops at selected libraries for anyone keen to understand the basics of digital banking.
Our how-to-videos and step-by-step guides will talk you through the basics of internet banking and keeping safe online.
We’ll be holding Tech Teas at branches around the country, where you can learn more about internet banking, phone banking, EFTPOS, in-branch withdrawals and ATMs.
We do everything we can to protect your money and personal information. This includes two online authentication services that provide an extra layer of security when you're using internet banking and our mobile app.
There are a range of questions and answers to help keep your account secure. You’ll set it up the first time you log in to internet banking and then each time you log in, you’ll need to answer a KeepSafe question to access your accounts.
Some transactions you make online or on our app will require two-factor authentication. You’ll be sent a one-time PIN to your mobile to complete your transaction. This is to make sure that you're the person who has requested the transaction.