We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
We’ve decided to discontinue Loaded for Travel. Any cards that remained open as at 2 June 2020 have been cancelled.
If you have funds remaining on your Loaded for Travel account, you can request a refund to any New Zealand bank account.
All remaining balances were converted back to NZD at the exchange rate applicable on 2 June 2020. Please note that any remaining balances are held for refund in the future in a non-interest bearing account in accordance with the law applying to unclaimed monies.
You can arrange a refund by:
Please note: we're experiencing a high volume of calls and emails at the moment. If you can, please email your completed closure form and one of our team members will process it as soon as possible. Thank you for your patience.
Download Loaded for Travel terms and conditions (PDF 99.2 KB).
Loaded for Travel cards are issued by Kiwibank Limited. Download Kiwibank's disclosure statement (PDF 4.2 MB) or pick up a copy at your nearest Kiwibank.
The Kiwibank “Loaded” names, logos and related trademarks and service marks are owned by Kiwibank Limited.