Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
We’ve decided to discontinue Loaded for Travel. Any cards that remained open as at 2 June 2020 have been cancelled.
If you have funds remaining on your Loaded for Travel account, you can request a refund to any New Zealand bank account.
All remaining balances were converted back to NZD at the exchange rate applicable on 2 June 2020. Please note that any remaining balances are held for refund in the future in a non-interest bearing account in accordance with the law applying to unclaimed monies.
You can arrange a refund by:
Download Loaded for Travel terms and conditions (PDF 99.2 KB).
Loaded for Travel cards are issued by Kiwibank Limited. Download Kiwibank's disclosure statement (PDF 2.2 MB) or pick up a copy at your nearest Kiwibank.
The Kiwibank “Loaded” names, logos and related trademarks and service marks are owned by Kiwibank Limited.