COVID-19 updates: For up-to-date information on our branch opening hours, see our branch page. See latest COVID-19 updates and the support that might be available. If you need help banking from home, take a look at our internet banking guides.
Scheduled maintenance: Due to scheduled maintenance you won't be able to join or access your Kiwi Wealth KiwiSaver Scheme account in Internet banking or our Mobile App for 24 hours from 7am, Saturday 19 September. We apologise for any inconvenience.
We're now offering fingerprinting services that were previously offered by New Zealand Post. If you need to get your fingerprints taken, for example, for an employment check or immigration reasons, you can get it done at a number of Kiwibank locations around the country.
Generally, our fingerprinting service is done electronically. If for some reason an electronic fingerprint won’t be acceptable or if you’ve got special requirements, manual fingerprints are available, so you can go old-school with the ink pad if necessary.
The fingerprinting service is $50 for one set of fingerprints (electronic or manual). If you want to get additional sets, it will cost $5 for each extra electronic set or $30 for each extra manual set.
We'll only use the information you give us for the purpose of managing your booking – your personal information won’t be collected or stored for any other reason. We won’t store images of your fingerprints.
Kiwibank can only provide fingerprinting services for some non-enabling South African documents, such as: visa applications, work permits, extensions to stay and police checks. Valid and/or current passport is the only acceptable form of Photo ID.
If you need fingerprints for other South African documents such as a passport renewal, you’ll need to visit the South African High Commission in Wellington. Please contact the South African High Commission in Wellington if you need more information or clarification.
The FBI form isn't appropriate for Canadian Police checks. Please make sure you bring in a Canadian Police form.
Kiwibank can't complete fingerprinting for Canadian Visa applications. Fingerprinting services for visas cannot be provided at Police Stations or our locations, nor can it be done at the High Commission in Wellington or the Consulate and Trade Office in Auckland. VFS Global is the only agency in New Zealand that's able to do fingerprinting for visas.
Please check the Canadian Immigration website before proceeding with your application.
Criminal record checks in Canada are administered by the Royal Canadian Mounted Police (RCMP). The RCMP doesn't accept electronic fingerprint submissions from outside Canada. Ink fingerprints can be completed by Kiwibank, the Ink Fingerprints will then need to be forwarded to an accredited fingerprint digitising company of the client’s choosing in Canada, who will submit the electronic version to the Canadian Criminal Real Time Identification Services.
It's your responsibility to contact the accredited company and confirm which fingerprinting template must be used. Please bring this template with you to your appointment as we don’t hold stock of these.
Fingerprinting services for Australian Visa applications aren't available at Kiwibank branches or police stations.
To lodge a visa application for Australia in New Zealand, you'll need to attend an Australian Visa Application Centre (AVAC) in person to provide biometrics unless you're excluded or exempted from the programme. For further information please visit newzealand.embassy.gov.au.
If your fingerprints are rejected due to poor quality fingerprinting, we'll replace your prints for free at any Kiwibank that offers the service provided:
This offer applies to fingerprints printed onto the Kiwibank template that's based on the New Zealand Police form and fingerprints printed onto the United States FBI form.
You’ll not be eligible for free replacement fingerprints if the form you selected when you had your prints taken wasn't acceptable to the identification authority you needed the fingerprints for, or if you altered the printed form in any way.
Please note that your application can be rejected for reasons other than non-compliant fingerprinting. We take no responsibility for these rejections.