Under COVID Level 3, a selection of our Auckland branches will be open with reduced hours Monday 1 March through to Friday 5 March. See our latest branch updates to see which branches are open. We encourage you to continue to bank through Internet Banking and the mobile app. Under Level 2, all other branches around the country will be open as usual.
If you need help banking from home, take a look at our internet banking guides.
We provide fingerprinting services that were previously offered by New Zealand Post. If you need to get your fingerprints taken, for an employment check or immigration reasons for example, you can get it done at a number of participating Kiwibank branches around the country.
Our fingerprinting service is done manually with an ink pad either on one of our pre-printed forms or you can bring in your own specific form.
The fingerprinting service is $50 for one set of fingerprints. Each additional set will cost $30.
We'll only use the information you give us for the purpose of managing your booking – your personal information won’t be collected or stored for any other reason.
Kiwibank can only provide fingerprinting services for some non-enabling South African documents, such as: visa applications, work permits, extensions to stay and police checks. Valid and/or current passport is the only acceptable form of Photo ID.
If you need fingerprints for other South African documents such as a passport renewal, you’ll need to visit the South African High Commission in Wellington. Please contact the South African High Commission in Wellington if you need more information or clarification.
The FBI form isn't appropriate for Canadian Police checks. Please make sure you bring in a Canadian Police form.
Kiwibank can't complete fingerprinting for Canadian Visa applications. Fingerprinting services for visas cannot be provided at Police Stations or our locations, nor can it be done at the High Commission in Wellington or the Consulate and Trade Office in Auckland. VFS Global is the only agency in New Zealand that's able to do fingerprinting for visas.
Please check the Canadian Immigration website before proceeding with your application.
Criminal record checks in Canada are administered by the Royal Canadian Mounted Police (RCMP). Canada only accepts ink fingerprints, your ink fingerprints will sent to an accredited fingerprint digitising company of the client’s choosing in Canada, who will submit the electronic version to the Canadian Criminal Real Time Identification Services.
It's your responsibility to contact the accredited company and confirm which fingerprinting template must be used. Please bring this template with you to your appointment as we don't hold these in stock.
Fingerprinting services for Australian Visa applications aren't available at Kiwibank branches or police stations.
To lodge a visa application for Australia in New Zealand, you'll need to attend an Australian Visa Application Centre (AVAC) in person to provide biometrics unless you're excluded or exempted from the programme. For further information please visit newzealand.embassy.gov.au.
If your fingerprints are rejected due to poor quality fingerprinting, we'll replace your prints for free at any Kiwibank that offers the service, provided:
This offer applies to fingerprints printed onto the Kiwibank template that's based on the New Zealand Police form and fingerprints printed onto the United States FBI form.
You’ll not be eligible for free replacement fingerprints if the form you selected when you had your prints taken wasn't acceptable to the identification authority you needed the fingerprints for, or if you altered the printed form in any way.
Please note that your application can be rejected for reasons other than non-compliant fingerprinting. We take no responsibility for these rejections.