COVID-19 update
For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
With Fetch™ payment solutions, you can set up repeat customers to pay you by direct debit or recurring credit card payments, accept card payments on your website or get paid online – even if you don't have a website.
Benefits at a glance
Get paid faster
Set up automated and online payment solutions, you'll spend less time chasing invoices or handling cash and more time running your business.
Pick & mix your options
Choose one or a combination of Fetch services to suit your business: Web payments, Recurring payments or Invoice payments.
Manage payments easily
Manage your incoming payments including refunds, view transaction reports and issue receipts or invoices through the online Fetch system.
How it works
-
Fetch family
Customers can pay you either from their bank account or card, depending on the payment solution you use.
You can choose one or more payment options:
- Web payments: Accept card payments from your customers on your website.
- Recurring payments: Set up your repeat customers to pay you by recurring direct debit or card payments.
- Invoice payments: Get paid online, even if you don't have a website.
-
Fetch system
Access your account by logging into the Fetch system, where you'll be able to manage payments or users, view transaction reports, process refunds and customise your payment page.
If you already use a Fetch service, you'll also be able to accept card payments over the phone, by email, fax or mail.
-
What it costs
Rates and fees will depend on the specific needs of your business. Please talk to us for more information.
-
Compliance
If your business processes debit and credit card transactions, you need to comply with Payment Card Industry Data Security Standard (PCI DSS) (PDF 2.3 MB).
-
Eligibility criteria
To apply, you have to be a:
- Kiwibank business banking customer
- New Zealand resident or your company needs to be registered in New Zealand.
A credit check will be carried out as part of your application.
Getting started
Getting started with Fetch
Find out what you need to know to get started with Fetch. You can also request access to our demo environment if you'd like to try it first.
Web payments
Add a secure payment page to your website so your customers can pay you online.
Invoice payments
Collect Visa and Mastercard payments online, even if you don't have a website.
Recurring payments
Automate repeat payments from regular customers with recurring direct debits or credit card payments.
Modal to play video
Modal to play video
Modal to play video
Modal to play video
Talk to us
If you'd like to know more about Fetch, please get in touch with us and we'll chat through what solutions might work for your business.
Staying safe online for merchants
Compliance
If your business processes card transactions, you'll need to comply with the Payment Card Industry Data Security Standard (PCI DSS).
If your business processes card transactions, you'll need to comply with the Payment Card Industry Data Security Standard (PCI DSS).
Avoiding card fraud
Learn how your business can minimise the risk and cost of fraudulent card transactions.
Learn how your business can minimise the risk and cost of fraudulent card transactions.
Keeping safe online
We take protecting you and your money seriously. Take a look at the measures we have in place when you’re banking online.
We take protecting you and your money seriously. Take a look at the measures we have in place when you’re banking online.
Standard terms and conditions
Fetch terms and conditions, fees and charges apply. Fetch is only available for business banking purposes. The Kiwibank “Fetch” name, logos and related trademarks are owned by Kiwibank Limited.
Kiwibank may be paid a commission by EFTPOS New Zealand. EFTPOS New Zealand Terms and Conditions apply. Kiwibank Merchant Services Terms and Conditions apply.
See all terms and conditions.
Mastercard is a registered trademark of Mastercard International Incorporated.
Mobile payments before 29 November 2017
If you set up Fetch mobile payments prior to 29 November 2017, you'll need to refer to the legal documents for full terms and conditions.