For information on how the traffic light system works and the latest branch opening hours, see our branch updates page.
With Fetch™ payment solutions, you can set up repeat customers to pay you by direct debit or recurring credit card payments, accept card payments on your website or get paid online – even if you don't have a website.
Set up automated and online payment solutions, you'll spend less time chasing invoices or handling cash and more time running your business.
Manage your incoming payments including refunds, view transaction reports and issue receipts or invoices through the online Fetch system.
Customers can pay you either from their bank account or card, depending on the payment solution you use.
You can choose one or more payment options:
Access your account by logging into the Fetch system, where you'll be able to manage payments or users, view transaction reports, process refunds and customise your payment page.
If you already use a Fetch service, you'll also be able to accept card payments over the phone, by email, fax or mail.
Rates and fees will depend on the specific needs of your business. Please talk to us for more information.
If your business processes debit and credit card transactions, you need to comply with Payment Card Industry Data Security Standard (PCI DSS) (PDF 2.3 MB).
To apply, you have to be a:
A credit check will be carried out as part of your application.
Standard terms and conditions
Fetch terms and conditions, fees and charges apply. Fetch is only available for business banking purposes. The Kiwibank “Fetch” name, logos and related trademarks are owned by Kiwibank Limited.
Kiwibank may be paid a commission by EFTPOS New Zealand. EFTPOS New Zealand Terms and Conditions apply. Kiwibank Merchant Services Terms and Conditions apply.
See all terms and conditions.
Mastercard is a registered trademark of Mastercard International Incorporated.
Mobile payments before 29 November 2017
If you set up Fetch mobile payments prior to 29 November 2017, you'll need to refer to the legal documents for full terms and conditions.