Products we no longer offer

We’re focusing our efforts on where we can make the biggest difference in banking for all our customers, which is why we've simplified some of our offerings. This is a list of products customers can no longer take up. If you still have one of these products you can find the relevant rates, fees and documents below.

If you can't find the product you're looking for, you can contact us.

Accounts and packages

Fast Forward Saver / Back-up Saver / First Saver accounts

On Wednesday 24 August 2022, we stopped offering our Fast Forward Saver, Back-up Saver and First Saver accounts. If you already have one or more of these accounts, you’ll be able to continue to use them as normal for now. Rates and transactional fees stated below are applicable for existing customers on these accounts. Download our Personal Banking Fees and Limits brochure.

Rates & fees

 

Fast Forward Saver

Back-up Saver

First Saver

Interest rates

Fast Forward Saver $0 - $999 (active) for balances Fast Forward Saver $0 - $999 (active)*

Back-up Saver $0 + (active) for balances Back-up Saver $0 + (active)

First Saver $0+ (active) for balances First Saver $0+ (active)

Account management fee

Free

Free

Free

Inoperative account management fee

When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your everyday and savings account(s) $30 per year. This fee is charged across all your everyday and savings account(s). If there’s less than $30 across all your everyday and savings account(s) we’ll take whatever balance is in your account(s). Accounts with $0 balance before or after the fee is charged will be closed.

Deposits and withdrawals at Kiwibank branch

Free deposits, One free withdrawal of any type per month, then $5 per withdrawal

$3 per transaction (one free deposit per month)

$3 per transaction (one free deposit per month)

Transfers (for electronic transfers between your Kiwibank accounts)

Free

Free

Free

Kiwibank ATM withdrawal**

$1 per withdrawal

Withdrawal fee – automatic payment, bill payment and direct debit

One free withdrawal of any type per month, then $5 per withdrawal

$1 per withdrawal

Withdrawal fee – EFTPOS and online

$1 per withdrawal

*Fast Forward Saver Fixed bonus rate (active)

**There are also service fees relating to other ATM transactions.

Business Performer

As of 24 August 2022, we stopped offering Business Performer accounts. If you already have one of these accounts, you’ll be able to continue to use your account as normal for now. Rates and transactional fees stated below are applicable for existing customers on this account. Download our Business Banking Fees and Limits brochure.

Rates & fees

Interest rates

Business Performer $0 - $4,999 (active) for balances Business Performer $0 - $4,999 (active)

Business Performer $5,000 - $19,999 (active) for balances between Business Performer $5,000 - $19,999 (active)

Business Performer $100,000 + (active) for balances Business Performer $100,000 + (active)

Account management fee

Free

Inoperative account fee

When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your transaction and savings account(s) $30 per year. This fee is charged across all your transaction and savings account(s). If there’s less than $30 across all your transaction and savings account(s) we’ll only charge the remaining balance. Account(s) with $0 balance before or after the fee is charged will be closed.

Bulk payments fee (multiple payments and batch uploads)

$0.20 per item

Deposit fee

First 25 electronic deposits free per business per month, then $0.35 per electronic deposit. First 25 manual deposits (at your nearest Kiwibank) free per business per month, then $1 per manual deposit.

Transfers (for electronic transfers between your Kiwibank accounts)

Free

Withdrawal fee – ATM

Withdrawal fee – direct debit

$0.35 per withdrawal

Withdrawal fee – EFTPOS, online

Withdrawal fee – nearest Kiwibank

$0.70 per withdrawal

Withdrawal fee – automatic payment and bill payment

$0.35 per withdrawal

Tertiary Pack

As of 1 February 2021 we stopped offering our Tertiary Pack to customers.

If you're currently on a Tertiary Pack, your benefits will continue until your agreed expiry date.

Benefits for customers currently on a Tertiary Pack

  • You can apply for a low rate and fee free overdraft of up to $1,000 in your first year and up to $2,000 in your second and subsequent years.
  • The $10 annual fee will be waived on a Visa Debit Card.

Interest rates

The interest rate you'll receive on your account depends on the everyday account that you get with us. See our accounts, rates and fees.

Fees

You don't pay the following transaction fees on our everyday accounts if you're a Tertiary Pack customer.

  • Account management fee
  • Deposits and withdrawals at Kiwibank branch
  • Electronic transfers between your Kiwibank accounts
  • Kiwibank ATM withdrawal
  • Withdrawal fee - automatic payment, bill payment, direct debit, EFTPOS and online

Service fees may apply.

Graduate Pack

As of 1 February 2021 we stopped offering the Graduate Pack.

Now / Front Runner / Bill Blaster accounts

On Thursday 25 March 2021 we stopped offering our Now, Bill Blaster and Front Runner accounts, which means you can no longer open these account types. If you already have any of these accounts, you can continue to use them as usual and the below rates and fees will apply. You can also download our Personal Banking Fees and Limits brochure.

We've simplified our offering to one everyday account; Free Up, which has no monthly account or electronic transaction fees. If you'd like to close or switch your Now, Bill Blaster or Front Runner account to a Free Up account, please contact us.

Rates & fees

 

Now account

$5 monthly plan

Now account

Pay as you go

Bill Blaster

Front Runner

Interest rate

Now Account (active) for balances $0+

Now Account (active) for balances $0+

Bill Blaster $0 - $99 (active) for balances $0 - $99

Bill Blaster $100 + (active) for balances $100+

Front Runner $0-$3,999 (active) for balances $0 - $3,999

Front Runner $4,000 - $14,999 (active) for balances $4,000 - $99,999

Front Runner $100,000+ (active) for balances $100,000+

Account management fee

$5 per month*

Free

Free

Free if $4,000 in account^

Inoperative account management fee

When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your everyday and savings account(s).

$30 per year.

This fee is charged across all your everyday and savings account(s).

If there’s less than $30 across all your everyday and savings account(s) we’ll take whatever balance is in your account(s).

Account(s) with $0 balance before or after the fee is charged will be closed.

Deposits and withdrawals at Kiwibank branch

Free

$3 per transaction,

(one free deposit per month)

$3 per transaction,

(one free deposit per month)

Free

Transfers – for electronic transfers between your Kiwibank accounts

Free

Free

Free

Free

Electronic transactions – Online, EFTPOS, automatic payment, direct debit, bill payment

Free

$0.40 per transaction

Free

Free

ATM withdrawal**

Free

$0.80 per withdrawal

N/A

Free

Postal statement fee

$2 per postal statement

Interest rates are subject to change.

Service fees may apply.

* This fee plan wasn’t available to companies, trusts or organisations.

** There are also service fees relating to other ATM transactions.

^ When your combined balance of up to four Front Runner accounts with the same base account number falls below $4000 at any time during the month, you’ll be charged a $15 per month fee.

Membership packages

We're no longer offering Membership Packages for partners, including Mates Rates, Public Service Association (PSA) and Grey Power packages.

Mates Rates and Public Service Association (PSA)

  • From 1 April 2022: We stopped offering our Membership Packages to customers.

If you were on a Membership Package and have an existing fixed term product like a term deposit or a fixed rate home loan, you’ll continue to receive the membership benefits on those products until the end of the product’s fixed term.

Grey Power

  • From 30 January 2021: We stopped offering Grey Power members the option to sign up to contribute to the Grey Power commission payment.

Cards

Business Mastercard®

From 5 July 2021 we stopped offering the Business Mastercard. This card has been replaced by our Business Low Rate Visa.

Loaded for Travel

From 27 December 2019, we stopped offering Loaded for Travel cards to customers. As of 2 June 2020, all Loaded for Travel cards have been cancelled.

All remaining balances were converted back to NZD at the exchange rate applicable on 2 June 2020. Please note that any remaining balances are held for refund in the future in a non-interest bearing account in accordance with the law applying to unclaimed monies.

If you have funds remaining on your Loaded for Travel account, you can request a refund to any New Zealand bank account by:

If you didn't receive the goods or services purchased from a merchant who wants to credit your closed Loaded for Travel card, you can ask the merchant to credit the refund to an alternative card or bank account.

If you have questions, please give us a call on 0800 113 355 or email us on loaded@kiwibank.co.nz.

Download Loaded for Travel terms and conditions.

Low Rate Visa

On 24 November 2021 we stopped offering our Low Rate Visa to new customers.

If you're an existing cardholder you can continue to use your card until the expiry date. We'll then send you a Zero Visa to replace your current card. All your existing account details, including your card and account number, will remain the same unless your card has been lost or stolen.

Features and benefits for existing cardholders

Interest rates & fees

Account fee

$0

Interest rate on purchases and cash advances

Low Rate Visa - interest rate on purchases (active)

Interest free days

Up to 55

Interest free period applies provided you pay off your entire balance each month by the due date. Interest free period doesn't apply to cash advances or balance transfers.

Late payment fee

When your minimum payment isn’t received by us on or before the payment date shown in your monthly statement.

$5 per late payment

Please note when your monthly statement shows an amount due immediately, any payment you make will be applied to this amount before being applied to your minimum payment. This means that you must pay both amounts to avoid being charged this fee.

Interest rates are subject to change. Other fees and limits may apply.

Platinum Visa

On 24 November 2021 we stopped offering our Platinum Visa. If you’re an existing cardholder, you can continue to use your card as usual.

Features and benefits for existing cardholders

Interest rates and fees

Account fee (every six months)

$40

Joint/additional cardholder account fee (every six months)

$10 per card

We’ll waive this fee if you’ve an outstanding home loan balance or deposits of $150,000 or more with Kiwibank on the fee assessment date.

Interest rate on purchases and cash advances

Platinum Visa - interest rate on purchases (active)

Interest free days

Up to 55

Interest free period applies provided you pay off your entire balance each month by the due date. Interest free period doesn't apply to cash advances or balance transfers.

Minimum credit limit

$8,000

Late payment fee

When your minimum payment isn’t received by us on or before the payment date shown in your monthly statement

$5 per late payment

Please note when your monthly statement shows an amount due immediately, any payment you make will be applied to this amount before being applied to your minimum payment. This means that you must pay both amounts to avoid being charged this fee.

Interest rates are subject to change. Other fees and limits may apply.

Air New Zealand Airpoints Standard Visa

On 24 November 2021 we stopped offering our Air New Zealand Airpoints™ Standard Visa. If you’re an existing cardholder you can continue to use your card as usual.

Effective 1 November 2022 we changed some of the features and benefits on this card. The changes have been updated below.

Features and benefits for existing cardholders

Interest rates, fees & rewards

Airpoints Dollars

Earn one Airpoints Dollar for every $200 spent on eligible purchases*

As long as you have a current credit card and you’re the primary cardholder, your Airpoints Dollars will never expire.

Account fee (every six months)

$25

Joint/additional cardholder account fee (every six months)

$5 per card

Interest rate on purchases and cash advances

Airpoints Standard Visa - interest rate on purchases (active)

Interest free days

Up to 44

Interest free period applies provided you pay off your entire balance each month by the due date. Interest free period doesn't apply to cash advances or balance transfers.

Minimum credit limit

$1,000

Late payment fee

When your minimum payment isn’t received by us on or before the payment date shown in your monthly statement

$5 per late payment

Please note when your monthly statement shows an amount due immediately, any payment you make will be applied to this amount before being applied to your minimum payment. This means that you must pay both amounts to avoid being charged this fee.

Interest rates are subject to change. Other fees and limits may apply.

*Eligible spend excludes fees or interest, balance transfers, Credit Card Repayment Insurance, gambling chips, gambling transactions (including online gambling), money orders, travellers cheques or foreign currencies in cash, cash advances or cash withdrawals made from an ATM, or any transaction that is reversed, refunded or charged back.

Home loans

AMP Home Loans

On 18 December 2020, AMP Home Loans Limited (a subsidiary company of Kiwibank) and Kiwibank Limited amalgamated and continued as Kiwibank Limited.

Between 18 December 2020 and 31 July 2021, we migrated AMP Home Loans customers across to Kiwibank systems. This involved:

  • changing AMP access and account numbers to Kiwibank numbers;
  • migrating customers to equivalent Kiwibank products;
  • issuing new Kiwibank ATM/EFTPOS cards; and
  • amending the AMP Home Loan terms and conditions and AMP General terms and conditions.

Changes to terms and conditions

If you migrated from AMP Home Loans to Kiwibank:

We explained these changes and how they apply to you in the letter we sent you on 18 December 2020, and by public notice on 17 May 2021.

Previous versions of your terms and conditions can be found on our legal documents archive.

Rates & fees

For information about fees, please download the Kiwibank Personal Banking Fees & Limits brochure.

For interest rates please see our current home loan interest rates.

Migration information

For more information about the migration, you can download a copy of the AMP Home Loans migration guide.

Insurance

Home Loan Insurance

We no longer offer Home loan Insurance. If you’re an existing policy holder of Home Loan Insurance, for information on how to make a claim, how to reduce or cancel your insurance and to view policy wordings, visit nib.co.nz.

Life & Living Insurance

If you're an existing policy holder of Life & Living Insurance visit nib.co.nz for information on how to make a claim, how to change or cancel your insurance and to view policy wordings.

If you'd like to take out new Life & Living Insurance, get in touch with a specialist from our trusted life insurance partners at nib.

Credit Card Repayment Insurance

We no longer offer Credit Card Repayment Insurance.

If your policy was issued from 10 April 2011, your policy is provided by nib nz insurance limited. For more information on how to make a claim, how to cancel your insurance and to view policy wordings, visit nib.co.nz.

If your policy was issued before 10 April 2011, your policy was provided by Chubb Life Insurance New Zealand Limited. Download the policy wording. Cover under this policy ended on 30 September 2023. Visit chubblife.co.nz for more information.

Personal loans

Latitude Personal Loans

New personal loan applications with Latitude Financial Services are no longer available through Kiwibank. If you have a Latitude Personal Loan or Personal Loan Repayment Protection Insurance and you'd like to get in touch, call Latitude Financial Services Limited on 0800 549 454.

International accounts & services

Foreign cheques and international bank drafts

On 29 April 2022, we stopped accepting foreign cheques and international bank drafts.

If you receive an overseas pension or benefit payment by cheque from one of the countries below, you'll need to use an alternative way to receive these payments into your bank account electronically.

Australia and the United Kingdom

The two ways to receive pension or benefit payments from Australia and the United Kingdom are:

  • Special Banking Option
  • Direct Payment Option

You can learn more about these payment options and how to apply at workandincome.govt.nz.

Canada and the United States

If you receive pension and benefit payments from Canada or the United States (social security payments), you can receive these by direct deposit to your account by completing the forms found on the links below:

Canada

Complete the Foreign direct deposit enrolment form found on the Public Services and Procurement Canada website.

United States

Complete the Direct Deposit Sign Up Form - New Zealand (SSA-1199-OP19), found on the US Social Security Administration website.

Once you download and complete the form, email it to international@kiwibank.co.nz to have it signed by a Kiwibank representative. When you receive the form back, submit it via the relevant website above.

Find out more about receiving an international payment.

Payments

Fetch­­™ payment solutions

As of 1 March 2023 we stopped offering Fetch™ payment solutions; web payments, recurring payments, virtual payments and invoice payments. If you already use one or more of these services, you'll be able to continue to use them, until we get in touch with you about your options.

Access your Fetch account by logging into the Fetch system.

QuickPay® mobile payment app

As of 1 September 2022, we stopped offering the Kiwibank QuickPay® mobile payment device that pairs with the Kiwibank QuickPay app. We have replaced it with a new and improved standalone Kiwibank QuickPay mobile device.

Fees

Set up fee for a first device

$49

Set up fee for an additional device

$25

Monthly merchant service fee

2.90%

Device replacement fee

$150

Monthly support fee per device

$29

Cheques

From 28 February 2020, we stopped issuing and accepting cheques.

Kiwibank bank cheques that are dated up to and including 28 February 2020 can still be presented to Kiwibank for payment. If you receive a cheque or regular payments by cheque, you’ll need to contact the person who gave you the cheque and ask them to pay you directly into your bank account.

There are a number of ways we can help you with alternative payment methods. See our digital support hub, ask for digital banking support or check out Stepping UP's digital banking workshops.

If you're a business banking customer, there's lots of alternative ways to make and receive payments. For everything you need to know about making the change to digital, visit our pay and get paid section.

Cash deposits

As of 2 September 2022, to help reduce the risk of money laundering we changed our cash deposit service so you can only deposit cash into your own account or into an account that you have authority to operate, in a Kiwibank branch or at a Local for Kiwibank. You'll still be able to deposit cash into a Kiwibank business account, for example companies, charities and trusts.

This change is applicable to Kiwibank, Kiwi Wealth and NZHL customers - including credit card, home loan and everyday personal and joint accounts.

Receiving a cash deposit

If you regularly received cash deposits from anyone who didn't have authority to operate your account, they'll need to make a payment using their internet banking, mobile app, phone banking or at their bank.

Alternative ways to make a cash deposit into someone's account

If you need to make a cash deposit into another account that you don’t have the authority to operate, you’ll need to:

  1. Deposit the cash into your own account via a cash deposit ATM, in branch or at a Local for Kiwibank.
  2. Once the cash deposit is in your account you can use internet banking, the mobile app or phone banking to make a payment to the recipient. You can also do this in branch or at a Local for Kiwibank.
  3. If you know that you'll need to regularly pay the recipient, you can set up an automatic payment in internet banking or the mobile app.

Please note our standard service fees may apply.

Common questions
As a Kiwibank customer, can I deposit cash into someone's account?

You’ll still be able to deposit money into someone's account by depositing the cash into your account first, you'll then need to transfer it either electronically or via a branch to the recipient's bank account.

I'm not a Kiwibank customer but I need to deposit cash into a Kiwibank customer account, what will I need to do?

You’ll need to make a deposit using internet banking, mobile app, phone banking or at your bank.

I'm a business customer (this includes companies, charities, trusts). Will people still be able to deposit cash into my business account?

Yes, cash deposits into business accounts can continue to be made.

Sweep and Dynamic Sweep

As of 27 October 2022, we stopped offering the ability to set up a new Sweep and Dynamic Sweep. If you already have one of more of these services, you'll be able to continue to use them on personal and joint accounts for now.

From 31 May 2023, you can no longer use Sweep and Dynamic Sweep on business accounts.

Sweep

There are no changes to the way Sweep works. You'll still have a minimum and maximum balance set in your originating account and money will be transferred between this account and your nominated account according to these balances. Sweeps will occur at the end of each day, including weekends and public holidays.

Dynamic Sweep

Dynamic Sweep is a variation of Sweep that operates in real time.

  • If you don't have enough money in your account to make a payment, it will take the additional money required to complete the payment straight away from your nominated accounts to your originating account.
  • It can pull funds from multiple accounts.

You can use sweeps with revolving home loan and Free Up accounts, and customers who have existing Back-up Saver, Fast Forward Saver (Dynamic Sweep only), Now, Front Runner and Bill Blaster accounts, sweeps can also be used. With Bill Blaster and Fast Forward Saver, you can only sweep money into the account and not out.

To make changes to Sweep and Dynamic Sweep, contact us or make an appointment at your nearest Kiwibank. See change fee.

PayStream

As of 27 October 2022, we stopped offering the ability to set up a new PayStream. If you already have one of more of these, you'll be able to continue to use them on personal and joint accounts for now.

From 31 May 2023, you can no longer use PayStream (also known as EasySave) on business accounts.

There are no changes to the way PayStream works. You'll still be able to split a certain percentage or a set dollar amount of your incoming funds (e.g. your pay) into different accounts. PayStream doesn't work on payments from other Kiwibank accounts, including those from employers that bank with Kiwibank.

You can continue to use PayStream on your Free Up account and for customers who have existing Now, Front Runner and Bill Blaster, Fast Forward Saver, Back-up Saver and First Saver accounts.

To make changes to PayStream, contact us or make an appointment at your nearest Kiwibank. See change fee.

Services

Fingerprinting service

As of 31 March 2022, we stopped offering manual fingerprinting services.

If you need to get your fingerprints taken, you can do this at a number of participating locations around the country. Visit nzfingerprintingservice.co.nz for more information.