Membership Packages

Read about the changes we're making to the Membership Packages we offer to employees and members of qualifying organisations.

Changes to our Membership Packages

We're making some changes to our Membership Packages for partners, including Mates Rates and Public Service Association (PSA) packages:

  • From 1 April 2021: We’ll no longer be offering the Membership Packages to new customers. 
  • From 1 April 2022: We’ll no longer be offering the Membership Packages benefits to existing customers.

Frequently asked questions

Q.Why is Kiwibank making these changes?

A. We're moving away from exclusive packages to simplify our offerings so we can offer a better customer experience and provide great deals to more Kiwi.

Q. What do these changes mean for existing customers?

A. If you have a fixed term product like a term deposit or a fixed rate home loan, you’ll continue to receive the membership benefits on those products until the end of the product’s fixed term agreement. At renewal, of these fixed term products, we'll work with you to make sure the right products are in place to suit the way you want to bank. We'll be sending you an email or letter from 11 December 2020.

We're here to help

If you have any questions or concerns, you can send us a secure message via internet banking or our mobile app, call 0800 MATE RATE (0800 6283 7283) or visit your nearest Kiwibank.