Accounts
On 24 August 2022, we stopped offering our Fast Forward Saver, Back-up Saver and First Saver accounts. If you already have one or more of these accounts, you’ll be able to continue to use them as normal for now. Rates and transactional fees stated below are applicable for existing customers on these accounts. Download our Personal Banking Fees and Limits brochure.
While we no longer offer these products to new customers, existing accounts are covered under the Depositor Compensation Scheme.
Rates & fees
Interest rates are subject to change. Service fees may apply.
| Empty header |
Fast Forward Saver |
Back-up Saver |
First Saver |
|---|---|---|---|
|
Interest rates |
Fast Forward Saver $0 - $999 (active) for balances Fast Forward Saver $0 - $999 (active)* |
Back-up Saver $0 + (active) for balances Back-up Saver $0 + (active) |
First Saver $0+ (active) for balances First Saver $0+ (active) |
|
Deposit at Kiwibank branch |
$3 per transaction No fee for the first deposit each month |
$3 per transaction No fee for the first deposit each month |
No fee |
|
Withdrawal at Kiwibank branch |
$3 per transaction |
$3 per transaction |
No fee |
|
Inoperative account management fee |
When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your everyday and savings account(s) $30 per year. This fee is charged across all your everyday and savings account(s). If there’s less than $30 across all your everyday and savings account(s) we’ll take whatever balance is in your account(s). Accounts with $0 balance before or after the fee is charged will be closed. |
||
|
Account management fee |
No fee |
No fee |
No fee |
|
Transfers – for electronic transfers between your Kiwibank accounts |
No fee |
No fee |
No fee |
|
Electronic transactions – online, EFTPOS, automatic payment, direct debit, bill payment |
No fee |
No fee |
No fee |
|
Kiwibank ATM withdrawal1 |
— |
No fee |
— |
*Fast Forward Saver Fixed bonus rate (active)
1There are also service fees relating to other ATM transactions.
On 24 August 2022, we stopped offering Business Performer accounts. If you already have one of these accounts, you’ll be able to continue to use your account as normal for now. Rates and transactional fees stated below are applicable for existing customers on this account. Download our Business Banking Fees and Limits brochure.
While we no longer offer this product to new customers, existing accounts are protected under the Depositor Compensation Scheme.
Rates & fees
|
Interest rates |
Business Performer $0 - $4,999 (active) for balances Business Performer $0 - $4,999 (active) Business Performer $5,000 - $19,999 (active) for balances between Business Performer $5,000 - $19,999 (active) Business Performer $100,000 + (active) for balances Business Performer $100,000 + (active) |
|
Account management fee |
Free |
|
Inoperative account fee |
When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your transaction and savings account(s) $30 per year. This fee is charged across all your transaction and savings account(s). If there’s less than $30 across all your transaction and savings account(s) we’ll only charge the remaining balance. Account(s) with $0 balance before or after the fee is charged will be closed. |
|
Bulk payments fee (multiple payments and batch uploads) |
$0.20 per item |
|
Deposit fee |
First 25 electronic deposits free per business per month, then $0.35 per electronic deposit. First 25 manual deposits (at your nearest Kiwibank) free per business per month, then $1 per manual deposit. |
|
Transfers (for electronic transfers between your Kiwibank accounts) |
Free |
|
Withdrawal fee – ATM |
— |
|
Withdrawal fee – direct debit |
$0.35 per withdrawal |
|
Withdrawal fee – EFTPOS, online |
— |
|
Withdrawal fee – nearest Kiwibank |
$0.70 per withdrawal |
|
Withdrawal fee – automatic payment & bill payment |
$0.35 per withdrawal |
On 25 March 2021 we stopped offering our Now, Bill Blaster and Front Runner accounts. If you already have any of these accounts, you can continue to use them as usual and the below rates and fees will apply. You can also download our Personal Banking Fees and Limits brochure.
We've simplified our offering to one everyday account; Free Up, which has no monthly account or electronic transaction fees. If you'd like to close or switch your Now, Bill Blaster or Front Runner account to a Free Up account, please contact us.
While we no longer offer these products to new customers, existing accounts are covered under the Depositor Compensation Scheme.
Rates & fees
Interest rates are subject to change. Service fees may apply.
| Empty header |
Now account |
Bill Blaster |
Front Runner |
|---|---|---|---|
|
Interest rates |
Now Account (active) for balances $0+ |
Bill Blaster $0 - $99 (active) for balances $0 - $99 Bill Blaster $100 + (active) for balances $100+ |
Front Runner $0-$3,999 (active) for balances $0 - $3,999 Front Runner $4,000 - $14,999 (active) for balances $4,000 - $99,999 Front Runner $100,000+ (active) for balances $100,000+ |
|
Deposit at Kiwibank branch |
$3 per transaction No fee for the first deposit each month |
$3 per transaction No fee for the first deposit each month |
$3 per transaction No fee for the first deposit each month |
|
Withdrawal at Kiwibank branch |
$3 per transaction |
$3 per transaction |
$3 per transaction |
|
Inoperative account management fee |
When you haven’t initiated any transactions for one year and have a balance of less than $200 across all your everyday and savings account(s). $30 per year. This fee is charged across all your everyday and savings account(s). If there’s less than $30 across all your everyday and savings account(s) we’ll take whatever balance is in your account(s). Account(s) with $0 balance before or after the fee is charged will be closed. |
||
|
Account management fee |
No fee |
No fee |
No fee |
|
Transfers – for electronic transfers between your Kiwibank accounts |
No fee |
No fee |
No fee |
|
Electronic transactions – online, EFTPOS, automatic payment, direct debit, bill payment |
No fee |
No fee |
No fee |
|
ATM withdrawal1 |
No fee |
No fee |
No fee |
An unauthorised overdraft rate of 22% p.a. will apply if your account goes into negative balance or exceeds any agreed overdraft limit. Interest rates are subject to change.
1There are also service fees relating to other ATM transactions.
Cards
On 22 October 2024, we removed Corporate Liability Waiver Insurance as a benefit from the Business Low Rate Visa.
On 27 May 2025 we stopped offering our Air New Zealand Airpoints™ Low Fee Visa credit card and our Airpoints™ Platinum Visa credit card. We also no longer offer our Airpoints™ Standard Visa credit card.
Insurance
If your policy was issued between 5 April 2018 to 30 September 2024
Your policy is provided by The Hollard Insurance Company Pty Ltd. Claims are managed by Ando Insurance Group Limited on behalf of The Hollard Insurance Company Pty Ltd.
Call the team on 0800 222 491 Mon – Fri, 8:30 am – 5 pm.
- For queries, changes or cancellations: select option 1, then option 4.
- To make a claim: select option 1, then option 5. There'll be someone available to help you 24 hours a day, seven days a week.
- If you've opted for roadside assistance as part of your Comprehensive Car Insurance and need help now, call 0800 576 555.
To view policy documents for full benefits, exclusions and terms and conditions, see our legal documents archive.
If you arranged your insurance through Kiwibank, you need to know that no member of the Kiwi Group Capital Limited group guarantees the obligations of, or any product issued by, The Hollard Insurance Company Pty Ltd.
If your policy was issued before 5 April 2018
Your policy is provided by Tower Limited (formerly Tower Insurance Limited). To make a claim, call 0800 222 491 select option 1, then option 3, or fill out their online claim form.
To view policy documents for full benefits, exclusions and terms and conditions, see our legal documents archive.
If you arranged your insurance through Kiwibank, you need to know that no member of the Kiwi Group Capital Limited group guarantees the obligations of, or any product issued by, Tower Limited.
We no longer offer Home loan Insurance. If you’re an existing policy holder of Home Loan Insurance, for information on how to make a claim, how to reduce or cancel your insurance and to view policy wordings, visit nib.co.nz.
If you're an existing policy holder of Life & Living Insurance visit nib.co.nz for information on how to make a claim, how to change or cancel your insurance and to view policy wordings.
If you'd like to take out new Life & Living Insurance, get in touch with a specialist from our trusted life insurance partners at nib.
We no longer offer Credit Card Repayment Insurance.
If your policy was issued from 10 April 2011, your policy is provided by nib nz limited. For more information on how to make a claim, how to cancel your insurance and to view policy wordings, visit nib.co.nz.
If your policy was issued before 10 April 2011, your policy was provided by Chubb Life Insurance New Zealand Limited. Download the policy wording. Cover under this policy ended on 30 September 2023. Visit chubblife.co.nz for more information. To make a claim email getintouch.nz@chubb.com.
Personal loans
New personal loan applications with Latitude Financial Services are no longer available through Kiwibank. If you have a Latitude Personal Loan or Personal Loan Repayment Protection Insurance and you'd like to get in touch, call Latitude Financial Services Limited on 0800 549 454.
Payments
On 28 February 2020, we stopped issuing and accepting cheques.
Kiwibank bank cheques dated up to and including 28 February 2020 can still be presented to Kiwibank for payment. If you receive a cheque or regular payments by cheque, you’ll need to contact the person who gave you the cheque and ask them to pay you directly into your bank account.
There are a number of ways we can help you with alternative payment methods. See our Help hub or ask for digital banking support.
If you're a business banking customer, there are lots of alternative ways to make and receive payments, visit our pay and get paid section.
On 2 September 2022, to help reduce the risk of money laundering, we changed our cash deposit service so you can only deposit cash into your own account or into an account that you have authority to operate, in a Kiwibank branch or at a Local for Kiwibank. This change is applicable to Kiwibank and NZHL customers - including credit card, home loan and everyday personal and joint accounts.
As of 22 May 2024 if someone is making a deposit into a business account, for example a company, charity or trust, and they don't have authority to transact on the account, they'll also need to provide their first name and surname at the time they deposit the cash.
Receiving a cash deposit
If you regularly received cash deposits from anyone who didn't have authority to operate your account, they'll need to make a payment using their internet banking, mobile app, phone banking or at their bank.
Alternative ways to make a cash deposit into someone's account
If you need to make a cash deposit into another account that you don’t have the authority to operate, you’ll need to:
- Deposit the cash into your own account via a cash deposit ATM, in branch or at a Local for Kiwibank.
- Once the cash deposit is in your account you can use internet banking, the mobile app or phone banking to make a payment to the recipient. You can also do this in branch or at a Local for Kiwibank.
- If you know that you'll need to regularly pay the recipient, you can set up an automatic payment in internet banking or the mobile app.
Please note our standard service fees may apply.
Common questions
As a Kiwibank customer, can I deposit cash into someone's account?
You’ll still be able to deposit money into someone's account by depositing the cash into your account first, you'll then need to transfer it either electronically or via a branch to the recipient's bank account.
I'm not a Kiwibank customer but I need to deposit cash into a Kiwibank customer account, what will I need to do?
You’ll need to make a deposit using internet banking, mobile app, phone banking or at your bank.
I'm a business customer (this includes companies, charities, trusts). Will people still be able to deposit cash into my business account?
Yes, cash deposits into business accounts can continue to be made. If the person making the deposit doesn't have the authority to transact on the account, they'll need to provide their first name and surname at the time they deposit the cash.
Services
On 31 March 2022, we stopped offering manual fingerprinting services.
If you need to get your fingerprints taken, you can do this at a number of participating locations around the country. Visit nzfingerprintingservice.co.nz for more information.
Retail products aren't available to financial institutions or wholesale customers.