What we stand for

We're about more than dollars and cents. We are passionate about creating a sustainable future for our customers, communities and the beautiful environment that we have in New Zealand. We do this across four key pillars - climate change, financial wellbeing, being inclusive and running our business responsibly.

What we're doing ...

1. Taking a stand against climate change

We’re committed to reducing Kiwibank's emissions by 30% and working with our customers to help them understand the risks and opportunities that climate change presents to all of New Zealand.

2. Building capability

We're committed to supporting our customers and the communities where we operate to improve their financial capability. We do this through our amazing partnerships, as well as how we design our products and services.

3. Being inclusive

We want to uplift the wellbeing of our people and our suppliers. We have a range of programmes in place that are designed to do this, from championing a diverse and inclusive workforce to ensuring our people and key suppliers are paid living wage.

4. Running a sustainable & responsible business

We want to do the right thing by our customers and our beautiful country, so we work hard to operate responsibly and sustainably.

  • Our code of conduct – The Kiwibank Code – represents our commitment to do what’s right and sets out the standards expected of everyone working for and with Kiwibank.

  • We engage with suppliers who share this commitment.

  • We follow our Sustainability Framework (PDF 43.6 KB).

  • We provide all of our people with one day a year to volunteer in their community. If you'd like our suppport in your community organisation, email sustainability@kiwibank.co.nz.

Responsible Business Banking Policy

We're putting the interests and values of Kiwis ahead of short-term business considerations. Our Responsible Business Banking Policy outlines which industries and businesses we won't do business with.