Our fearless leaders

The Kiwibank team is made up of 1600 people, working right across New Zealand. We’re a large and diverse team, all united in our purpose to make Kiwis better off. Our people are our greatest asset and, in our challenging and exciting market, it takes fearless leaders to inspire and motivate our team. Meet our Kiwibank Leadership Team, also known as KBLT.

Steve Jurkovich - Chief Executive

Steve joined Kiwibank in July 2018 as our Chief Executive. Born in New Zealand and raised between Paeroa and Auckland’s North Shore. Steve graduated from Otago University with a Bachelor of Law, and completed his MBA at the University of Sydney. He is married, with two daughters.

With over 20 years of banking experience, Steve’s career to date has included senior and executive leadership positions with accountabilities across Retail, Corporate, Commercial and Rural banking as well as online and legal.

Shelley Robertson – Chief Advisor to the Chief Executive

There’s nothing more rewarding than working for a company whose vision and values are aligned with your own. I believe Kiwibank is very much a ‘hearts and minds’ organisation that still needs to deliver on clear business objectives. We have to make the hard decisions and we work to do it in a way that puts the needs of our customers and our people at its centre. It really does feel that we’re all in this together.

Paul Chambers - Chief Financial Officer & Chief Operating Officer

"I’m proud to be part of an organisation full of great people, that has done so much to support Kiwis and that has such amazing potential to do even more for our customers and for New Zealand.

Mark Stephen - Chief Customer Officer

Mark has over 25 years’ experience in the banking and financial services industry, and joined Kiwibank in 2011. Mark’s career to date has included senior and executive leadership positions with accountabilities across Retail, Business and Commercial, Agribusiness, Financial Markets, Insurance, and Operations. Mark’s most recent role in Kiwibank is that of Acting Chief Executive.

Mark holds Post-Graduate, Bachelor, and Diploma level tertiary qualifications, is a member of the Institute of Directors, and is a Director on the boards of Kiwi Insurance Limited and Kiwi Asset Finance Limited.

Charlotte Ward - Chief People Officer

Charlotte joined Kiwibank in September 2020. Charlotte has more than 20 years’ global experience across different roles and industries, and now lives in Auckland with her husband and their three children. Charlotte completed a Bachelor of Law and Arts at Victoria University of Wellington and has a Master of Arts in Psychology from Massey University.

“I’m proud to work for a company whose purpose aligns so closely with my own values. I’m passionate about empowering our people to be their best as we embark on our journey towards being a better bank, for our customers and communities across New Zealand.”

Quentin Quin - Chief Customer Officer – Business Banking

Quentin has over 20 years’ experience in the private sector and banking and financial services industries, and has worked in markets across Asia, the United States and the Pacific. Quentin joined Kiwibank in 2018, advising on acquisitions and disposals before moving into his current role. Quentin holds a Master in Business from Melbourne University, and a Diploma in Agriculture from Lincoln University.

“I have a passion for New Zealand, and a commitment to supporting New Zealand businesses grow and prosper. I liken being a part of the Kiwibank team to working for a cause, rather than an institution, as we all work towards making Kiwis better off.”

Elliot Smith - Chief Product and Strategy Officer

“I didn’t just want to work for another bank. I want to work for a Kiwibank because they have the ability to make powerful and positive changes by genuinely making Kiwis better off. Kiwibank has huge potential and I’m excited to be a part of that journey.”

Hamish Rumbold - Chief Digital and Technology Officer

“It’s incredibly inspiring to come to work each day knowing we’re making a real difference for our customers, communities and all New Zealanders. I believe a 100% Kiwi owned bank is critical for our future and it’s a legacy I’m proud to be part of.”

Liz Knight - Chief Risk Officer

"I’m a proud Kiwibanker, and proud of the work we do to support Kiwis making Kiwis better off."

Mike Hendriksen - Chief Legal Officer

“There’s never been a more interesting time to work in this industry. So why not do it at the bank that’s best positioned to deal with the coming changes and get great outcomes for customers?”

Our focus for the future

Our purpose is Kiwis Making Kiwis Better Off – that’s what gets us out of bed in the morning. And because we’re a gusty team here, we’re aiming high with a winning aspiration to be recognised as THE leader in helping Kiwis make better financial decisions.

Your leader will go through our strategy in detail and how your role plays its part, however, as an organisation we’re geared up to deliver this by being:

All about customers

Faster and better

Uniquely Kiwi

How we’re making more Kiwis better off

Delivering awesome customer experiences

With one in every five New Zealanders banking with us and a top notch Net Promoter score, we’re pretty proud to be delivering great customer experiences through online and mobile channels, remote advisors, branches and our call centre.

We don’t sit on our laurels, we’re constantly innovating and learning to ensure every customer touchpoint enables our customers to make better financial decisions; whether it’s the purchase of their first home, saving for retirement, setting up their own business, insuring their car, managing their credit cards, everyday banking or investing, we’re side by side, all the way.

Our customer stories

Supporting our communities

We’re all about community, rolling up our sleeves and lending our hands to community initiatives. Whether it’s using our volunteer leave to support local charities, or investing our Better Backyards regional funds to support local initiatives, or helping our people to get active and fundraise for good causes close to their hearts. We want to make a difference to New Zealand communities, make more Kiwis better off and have some fun along the way.

Read more at inner.kiwi

Making real impact with our partnerships

Doing what’s right for New Zealand is part of our makeup and we partner with other Kiwi organisations to make a greater impact on our beautiful country. And it is truly a partnership, we’re not into slapping our logo on things and walking a way, we work side by side with our partners to help make a difference.

Our partnerships are making Kiwis better off through protecting our environment, building financial literacy, supporting social enterprise, helping our most financially vulnerable Kiwis and celebrating extraordinary Kiwis whose creativity and selflessness is bringing positive change to New Zealand.

Our partnerships

Keep in the loop

Once you've started there are loads of ways you can keep connected and updated at Kiwibank.

OurSpace - our intranet

OurSpace is our intranet and is your one stop shop for everything you need to know from internal news articles to 'how to' guides to how to get in contact with colleagues across the business.

We send out a weekly email with all the best bits from OurSpace for that week. This is an opt-in email.

Sign up now
Workplace by Facebook

Workplace by Facebook is an enterprise social collaboration tool available only to internal Kiwi Group employees. It's not like regular Facebook - only people that work for Kiwi Group Holdings are able to access and use the site.

It’s a great place to drop in and see the latest from around the business and our branches. We’ve got a ton of uplifting stories from around the organisation, and a few cute cat photos as well.

To access workplace email workplace@kiwibank.co.nz and we'll arrange access for you.

Things we do

If you work in the frontline you'll receive weekly 'Things we do', which is a communciaiton about all the things that are coming up including campaigns, compliance, operational changes etc... Things we do makes it easy for our frontline to read and understand the information pertinent to them.

Knowledge cafes

Knowledge cafes are organised regularly by the Enterprise Communciations team and are a great way to get exposure to new ideas and inspiring people.

We have a wide range of guests that present at knowledge cafes such as Dr. Mark Bradford who talked about BeWeDō® which looks at how we bring people together in the workplace using a unique, motion-led creative leadership. Or Melissa Clark-Reynolds, a NZ Entrepreneur with an impressive resume and was appointed as an Officer of The New Zealand Order of Merit for her services to the technology industry.

We also have great internal speakers who give insight into their background and careers, as well as important updates from the business.

All knowledge cafes can be watched live through Workplace so it doesn't matter where in the country you are. For updates on the latest knowedge cafes, or to watch previous ones, head to workplace.

Find out more about the other companies

We were made by New Zealanders who want to believe, like we do, that this is the best country in the world. A place chock full of talent, so beautiful it can make your heart sing. A place where you want your kids to group, full of beans, fresh air and big ideas. A place that has it all. The envy of elsewhere, we believe this should be a country where everyone feels they can achieve and have a good life and you don't have to go overseas to 'make it'. We are ambitious for New Zealand. We want it to grow to be a strong place where businesses invest, and people see their future. We believe we can make it happen. - Creed