We can sum up how we work and make decisions really easily with our three traits: GREAT, GUTSY and SIDE BY SIDE.
Our story is a genuine home-grown fairy-tale; a bank that has smashed through ceilings in a way that naysayers said wasn’t possible.
We believe in New Zealand and are truly a Kiwi bank, with every cent of our profit staying right here in New Zealand. Now, most of the time we're pretty modest, but what the heck, here’s our bragging wall to show you some of the awesome things we’ve achieved over the years.
Things we're proud of
2002 - 2006
- First branch opens in Palmerston North
- In two short years we exceeded 250,000 customers
- Our business banking offering launched
- First New Zealand bank to launch real-time mobile banking
2007 - 2011
- We reached 500,000 customers
- We made it to the Wall Street Journal
- Voted New Zealand’s most trusted bank by Readers Digest for the sixth year in a row
- Awarded by Deloitte as the most improved performance and fastest growing employer
2012 - 2016
- We turned 10 and reached over 800,000 customers
- Kiwibank opens its doors in Niue
- Our native mobile app launched
- We formed partnerships with Banqer and the Department of Conservation
2017 - 2018
- We explored New Zealanders’ relationship with money in the hit TV show, Mind Over Money with Nigel Latta and NZNZ
- We got Banqer into 1000 Kiwi schools
- Kiwibank standalone branches are rolled out in communities around the country
- Eighth year running Canstar Bank of the Year for First Home Buyers
Our fearless leaders
The Kiwibank team is made up of 1600 people, working right across New Zealand. We’re a large and diverse team, all united in our purpose to make Kiwis better off. Our people are our greatest asset and, in our challenging and exciting market, it takes fearless leaders to inspire and motivate our team. Meet our Kiwibank Leadership Team, also known as KBLT.
Steven Jurkovich - Chief Executive
Steve joined Kiwibank in July 2018 as our Chief Executive. Born in New Zealand and raised between Paeroa and Auckland’s North Shore. Steve graduated from Otago University with a Bachelor of Law, and completed his MBA at the University of Sydney. He is married, with two daughters.
With over 20 years of banking experience, Steve’s career to date has included senior and executive leadership positions with accountabilities across Retail, Corporate, Commercial and Rural banking as well as online and legal.
Shelley Robertson – Chief Advisor to the Chief Executive
“There’s nothing more rewarding than working for a company whose vision and values are aligned with your own. I believe Kiwibank is very much a ‘hearts and minds’ organisation that still needs to deliver on clear business objectives. We have to make the hard decisions and we work to do it in a way that puts the needs of our customers and our people at its centre. It really does feel that we’re all in this together.”
Paul Chambers - Chief Operating Officer
"I’m proud to be part of an organisation full of great people, that has done so much to support Kiwis and that has such amazing potential to do even more for our customers and for New Zealand.”
Mark Stephen - Chief Customer Officer
Mark has over 25 years’ experience in the banking and financial services industry, and joined Kiwibank in 2011. Mark’s career to date has included senior and executive leadership positions with accountabilities across Retail, Business and Commercial, Agribusiness, Financial Markets, Insurance, and Operations. Mark’s most recent role in Kiwibank is that of Acting Chief Executive.
Mark holds Post-Graduate, Bachelor, and Diploma level tertiary qualifications, is a member of the Institute of Directors, and is a Director on the boards of Kiwi Insurance Limited and Kiwi Asset Finance Limited.
Elliot Smith - Chief Strategy and Innovation Officer
“I didn’t just want to work for another bank. I want to work for a Kiwibank because they have the ability to make powerful and positive changes by genuinely making Kiwis better off. Kiwibank has huge potential and I’m excited to be a part of that journey.”
Hamish Rumbold - Chief Digital and Technology Officer
“It’s incredibly inspiring to come to work each day knowing we’re making a real difference for our customers, communities and all New Zealanders. I believe a 100% Kiwi owned bank is critical for our future and it’s a legacy I’m proud to be part of.”
Christine Young - Chief Internal Audit Officer
“I really enjoy being part of an iconic NZ bank with a clear purpose of making Kiwis, with all their diverse backgrounds and cultures, better off. I am fully committed to ensure Kiwibank continues to thrive by providing assurance on governance, culture and risk management practices.”
Graeme Watt - Group Chief Financial Officer
"I enjoy being able to contribute to the caring of, and growing a significant asset to benefit all New Zealanders into the future."
Mark Wilkshire - Chief Marketing Officer
"I work at Kiwibank because you can make a difference. We make decisions here and we exist for the benefit of New Zealand. Being part of something that has a clear purpose is pretty special."
Mark’s area is large and diverse, from creating marketing content, managing our products, to working with our awesome external partners including New Zealander of the Year and Banqer. The team also provides project and analysis expertise to support other teams across the organisation.
Danielle George - Chief People Officer
“I love working for an organisation that cares so deeply for both the people who work here and the customers we serve. I’m truly excited to help deliver on Kiwibank’s ambitions and to play my part in making a sustainable difference to New Zealand for all New Zealanders. The future of banking is at our fingertips and the opportunity to make that a reality does not come along very often in your career.”
Gary Crawford – Chief Business Transformation Officer
"We have a great purpose, great people and great opportunities to do interesting work."
Gary’s area has a number of teams, with the largest being the Finance team. This area includes Group Tax, Procurement, our Economists, the Treasury team and the Workplace Experience Team, which includes Office Support.
Mike Hendriksen - Chief Legal Officer
“There’s never been a more interesting time to work in this industry. So why not do it at the bank that’s best positioned to deal with the coming changes and get great outcomes for customers?”
Our focus for the future
Our purpose is Kiwis Making Kiwis Better Off – that’s what gets us out of bed in the morning. And because we’re a gusty team here, we’re aiming high with a winning aspiration to be recognised as THE leader in helping Kiwis make better financial decisions.
Your leader will go through our strategy in detail and how your role plays its part, however, as an organisation we’re geared up to deliver this by being:
All about customers
Faster and better
How we’re making more Kiwis better off
Delivering awesome customer experiences
With one in every five New Zealanders banking with us and a top notch Net Promoter score, we’re pretty proud to be delivering great customer experiences through online and mobile channels, remote advisors, branches and our call centre.
We don’t sit on our laurels, we’re constantly innovating and learning to ensure every customer touchpoint enables our customers to make better financial decisions; whether it’s the purchase of their first home, saving for retirement, setting up their own business, insuring their car, managing their credit cards, everyday banking or investing, we’re side by side, all the way.Our customer stories
Supporting our communities
We’re all about community, rolling up our sleeves and lending our hands to community initiatives. Whether it’s using our volunteer leave to support local charities, or investing our Better Backyards regional funds to support local initiatives, or helping our people to get active and fundraise for good causes close to their hearts. We want to make a difference to New Zealand communities, make more Kiwis better off and have some fun along the way.Read more at inner.kiwi
Making real impact with our partnerships
Doing what’s right for New Zealand is part of our makeup and we partner with other Kiwi organisations to make a greater impact on our beautiful country. And it is truly a partnership, we’re not into slapping our logo on things and walking a way, we work side by side with our partners to help make a difference.
Our partnerships are making Kiwis better off through protecting our environment, building financial literacy, supporting social enterprise, helping our most financially vulnerable Kiwis and celebrating extraordinary Kiwis whose creativity and selflessness is bringing positive change to New Zealand.Our partnerships
Keep in the loop
Once you've started there are loads of ways you can keep connected and updated at Kiwibank.
OurSpace is our intranet and is your one stop shop for everything you need to know from internal news articles to 'how to' guides to how to get in contact with colleagues across the business.
We send out a weekly email with all the best bits from OurSpace for that week. This is an opt-in email.Sign up now
Workplace by Facebook is an enterprise social collaboration tool available only to internal Kiwi Group employees. It's not like regular Facebook - only people that work for Kiwi Group Holdings are able to access and use the site.
It’s a great place to drop in and see the latest from around the business and our branches. We’ve got a ton of uplifting stories from around the organisation, and a few cute cat photos as well.
To access workplace email firstname.lastname@example.org and we'll arrange access for you.
If you work in the frontline you'll receive weekly 'Things we do', which is a communciaiton about all the things that are coming up including campaigns, compliance, operational changes etc... Things we do makes it easy for our frontline to read and understand the information pertinent to them.
Knowledge cafes are organised regularly by the Enterprise Communciations team and are a great way to get exposure to new ideas and inspiring people.
We have a wide range of guests that present at knowledge cafes such as Dr. Mark Bradford who talked about BeWeDō® which looks at how we bring people together in the workplace using a unique, motion-led creative leadership. Or Melissa Clark-Reynolds, a NZ Entrepreneur with an impressive resume and was appointed as an Officer of The New Zealand Order of Merit for her services to the technology industry.
We also have great internal speakers who give insight into their background and careers, as well as important updates from the business.
All knowledge cafes can be watched live through Workplace so it doesn't matter where in the country you are. For updates on the latest knowedge cafes, or to watch previous ones, head to workplace.
Find out more about the other companies
We were made by New Zealanders who want to believe, like we do, that this is the best country in the world. A place chock full of talent, so beautiful it can make your heart sing. A place where you want your kids to group, full of beans, fresh air and big ideas. A place that has it all. The envy of elsewhere, we believe this should be a country where everyone feels they can achieve and have a good life and you don't have to go overseas to 'make it'. We are ambitious for New Zealand. We want it to grow to be a strong place where businesses invest, and people see their future. We believe we can make it happen. - Creed