We’ve got a range of initiatives to support you or your business, if you’ve been financially impacted by COVID-19, We also have guides to help you bank from home. For all other updates, see our COVID-19 page.
All our branches have returned to normal trading hours. See our latest branch updates for more information.
We want to contribute more than just words. We've drawn a line in the sand, with our Responsible Business Banking policy.
This policy outlines our commitment to protecting the best interests of New Zealanders and the environment. We will withhold banking services from entities that are directly involved in, or that get the majority of their business revenue from the following sectors:
We'll also require our customers with businesses in the following sectors to produce evidence of their compliance with and performance of harm minimisation practice:
People who work for these businesses can still bank with us.
We know we've got more work to do, but we believe this policy is a move in the right direction. We'll continue to improve the way we do things, the processes we have in place and the products and services we use as a business. We've also got targets in place, including reducing our own carbon emissions.
This policy will be regularly reviewed, so it’s always aligned with the expectations of our customers and the public.