We set some big ambitious purpose and sustainability goals for ourselves. In our 2023 Sustainability Report we report on the progress we've made while also recognising there's still more to do. This is creating a sustainable future for New Zealand.

Our purpose goals

This is making tamariki better off

We'll support all tamariki (children) to have access to quality financial education, by 2030.

This is making Kiwi better off

We'll support two million Kiwi to take action to secure their financial futures, by 2030.

This is making Aotearoa better off

We'll deliver $2 billion in sustainable finance to improve the resilience of Aotearoa.

Key purpose goal highlights


  1. 1
    • 57,142 school students used Banqer, a financial education platform to teach financial literacy in schools.
    • Engaged with the Ministry of Education on the role of financial education in the national curriculum refresh.
    • Finalised our research with the University of Canterbury to better understand the importance of financial education for tamariki (children) and rangatahi (younger generation, youth).
  2. 2
    • Supported 9,484 Kiwi to improve their financial security.
    • 6,758 kiritaki (customers) took our customer financial wellbeing survey.
    • Continued to improve our processes to support kiritaki in vulnerable circumstances.
    • Successfully piloted our kaimaihi (our people) financial wellbeing programme.
  3. 3
    • Launched Sustainable Business Loans, making us the first bank in Aotearoa to offer sustainable finance options to small businesses.
    • Partnered with sustainability fintech Cogo to enable kiritaki with Xero accounting software to measure and understand their business' carbon footprint through the Cogo Business Carbon Manager app.
    • Started collaborating with our clients to help them develop a toitū (sustainability) strategy.
    • Supported 11 pakihi (businesses) through the Ākina Foundation’s Investment Readiness Grants.

Our sustainability goals

This is culture

To be a leading employer, we want to foster an inclusive culture where we can all belong and one that encourages kaimahi (our people) to do their best mahi through learning and growth, enabling us to deliver for our kiritaki (customers).

This is climate action

By 2025, we'll build a sustainable business by reducing our carbon emissions by 40%, be carbon neutral and support kiritaki (customers) to transition to a low-carbon future.

This is purpose-led business

As a B Corp, we consider the impact we have on our kaimahi (our people), kiritaki (customers), hapori (community) and te taiāo (environment).

Key progress on our sustainability goals

  1. 1

    Introduced Diversity, Equity and Inclusion Recruitment Guidelines and worked with each business unit to develop a plan designed to address their specific diversity needs.

  2. 2

    Made our career bands and associated salary ranges transparent for all kaimahi (our people), including our Executive and Chief Executive salary ranges.

  3. 3

    Reduced our operational emissions by 9% from FY21 baseline and continued to use carbon budgets to manage our air travel emissions. We also upgraded our data centre equipment to improve their efficiency.

  4. 4

    Converted 15% of our fleet to electric vehicles in FY23. Now 22% of our vehicles are electric.

  5. 5

    Launched new card designs which have accessibility for all kiritaki (customers) and issued 777,756 cards from recycled plastic.

  6. 6

    Improved our end-of-life process for our Kiwibank Wardrobe by working with UPPAREL - leaders in textile recovery and recycling. They donate what they can and repurpose the rest.

I was excited to hear we were transitioning to EVs as I think we all have to do our part to ensure we have a planet to pass on to our tamariki and mokopuna (grandchildren). I’m proud to work for an organisation that’s walking the walk as well as talking the talk.
Liz Tee - Kiwibank Kaiwhakahaere Mōkete, Mobile Mortgage Manager
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Kiwibank Sustainability Report 2023

If you'd like to read more about how we're having a positive impact on Aotearoa New Zealand download the report.

See our previous sustainability reports

Our Sustainability Reports outline our performance each year against our purpose and sustainability goals, and how we're working to make tamariki, Aotearoa and Kiwi better off.

Sustainability report 2022

Sustainability report 2021