Upcoming & recent changes
Changes to our General Terms & Conditions — 30 November 2025
Summary of changes:
- We’ve incorporated Kiwibank’s scam protection commitments coming into force on 30 November 2025.
- We’ve explained the Depositor Compensation Scheme, which came into effect on 1 July 2025.
- We've updated the payment options available to customers through mobile banking.
Download a copy of the updated General Terms & Conditions effective from 30 November 2025.
Date effective: 30 November 2025
Date published: 14 November 2025
Changes to how we calculate cash contribution repayments — 24 November 2025
We’re updating the way we calculate how much you may need to repay if you've received a cash contribution and your banking relationship has significantly changed within a four year period.
Currently, any repayment is calculated on a yearly pro-rated basis, based on how long it has been since we paid you the cash contribution.
From 24 November 2025, we’ll be calculating the repayment amount on a daily pro-rata basis. The daily pro-rata calculation assumes 1,460 days in the four year period, based on 365 days each year.
For example, if your cash contribution was $4,000, the daily rate is $2.74 per day ($4,000/1,460 days).
Date effective: 24 November 2025
Date published: 10 November 2025
Changes to our Personal Banking Fees & Limits — 4 November 2025
Summary of changes
We're making some changes to our Personal Banking Fees and Limits.
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Fees we're removing |
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Everyday, savings and investment account service fees |
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Credit card service fees |
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Fees we're reducing |
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Everyday, savings and investments account service fees (ATM/EFTPOS card and Visa Debit Card) |
International transaction fee reducing from 2.5% to 1.85%. |
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Fees we're changing |
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Debit and credit card fees |
International transaction fee will be charged when you use your card for a transaction that is processed overseas. This includes where the merchant charges you in New Zealand Dollars (NZD). |
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Limits we're increasing |
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Everyday, savings and investments account limits (ATM/EFTPOS card and Visa Debit Card) |
The daily maximum amount for purchases will increase from $5,000 per day (current) to $10,000 per day. |
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Download a copy of the updated Personal Banking Fees and Limits effective from 4 November 2025.
Date effective: 4 November 2025
Date published: 1 October 2025
Changes to our Business Banking Fees & Limits — 4 November 2025
Summary of changes
We're making some changes to our Business Banking Fees and Limits.
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Fees we're removing |
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Transaction account, savings accounts and investments transaction fees |
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Credit card service fees |
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Fees we're reducing |
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Everyday, savings and investments account service fees (ATM/EFTPOS card and Visa Debit Card) |
International transaction fee is reducing from 2.5% to 1.85%. |
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Fees we're changing |
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Debit card and credit card fees |
International transaction fee will be charged when you use your card for a transaction that is processed overseas. This includes where the merchant charges you in New Zealand Dollars (NZD). |
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Limits we're increasing |
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Everyday, savings and investments account - Maximum amount for purchases (ATM/EFTPOS card and Visa Debit Card) |
Increase maximum amount for purchases from $5,000 per day (current) to $10,000 per day. |
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Download a copy of the updated Business Banking Fees and Limits effective from 4 November 2025.
Date effective: 4 November 2025
Date published: 1 October 2025
Changes to our Business Credit Card Terms & Conditions — 4 November 2025
Summary of changes
We’re making some changes to our Business Credit Card Terms and Conditions.
- 16. When do foreign exchange changes apply? will be replaced with: 16. What foreign currency exchange rates apply? When a Cardholder uses their Card for foreign currency transactions, the transactions will be converted to NZ$ at a rate of exchange determined by the Card Scheme on the date it sends the transaction details to us.
Download a copy of the updated Business Credit Card Terms and Conditions effective from 4 November 2025.
Date effective: 4 November 2025
Date published: 1 October 2025
Changes to our Credit Card Terms & Conditions — 4 November 2025
Summary of changes
We're making some changes to our Credit Card Terms and Conditions.
- References to Airpoints credit cards have been removed, as these products are no longer offered.
- Additional clarification has been added to explain how payment reversals for dishonoured payments (such as failed direct debits) are treated. If a payment to your credit card account is dishonoured and reversed, the reversal will be treated as a transaction and will incur interest from the date of the failed payment if your closing balance is not paid in full by the due date.
Download a copy of the updated Credit Card Terms and Conditions effective from 4 November 2025.
Date effective: 4 November 2025
Date published: 1 October 2025
Previous public notices
For previous public notices, see our archived public notices.